Todd N. Email & Phone Number

Alpharetta, GA, US

Atlanta, GA, US

- Led due diligence, business planning, market analysis, and revenue projections for launch of a franchise business. - Directed phased launch of Sport Clips locations in Atlanta. Grew business to 35 employees and $1M in sales.- Project-managed site selection, leasing, and tenant finishing of commercial spaces with budgets of $300K and schedules of 8.

Scottsdale, AZ, US

- Managed large-scale software implementation projects and client relationships with state governments (GA, NC, CA).- Led project teams of 5-10 including client IT and company Application Development, Testing & Deployment teams.- Facilitated weekly project meetings to ensure attainment of all deliverables using waterfall and Agile methods.

Cincinnati, OH, US

- Led large-scale projects and ongoing programs for the State of Ohio’s Department of Education and Cardinal Health.- Managed client and firm relationships with CIOs, VPs, Program Directors, IT, legal, and front-line staffs.- Coordinated vendor conferences to facilitate RFP processes for client technology investments.- Directed an 8-month implementation of.

Boston, MA, US

- Recruited to project-manage application development to support web commerce: website portals designed to increase member self-service, search optimization, online self-service, and product sales.- Established a Project Management Office and introduced an Agile / Scrum development methodology for offshore resources including software testers in Mexico and.

Chicago, IL, US

• IT Architecture Manager
• Responsible for design and delivery of enterprise application solutions; high-level business process architecture, requirements, and physical systems solution.
• Successfully deployed call center applications supporting four thousand customer service representatives located in geographically diverse contact centers. Responsible for selection of and deployment of sales force.
• Implemented an Enterprise Testing Strategy for CRM and Call Center Applications. Tasks included concept development, budget case, staff management, vendor management and execution of project.
• Led an internal project to automate the application installation process of all systems supporting contact centers. Using a coordinated approach our team increased system reliability, performance and ensured fewer.
• Successfully designed a support organization responsible for the operations of Oracle Siebel CRM including communications management, defect tracking, support schedules, project plans and meeting facilitation.

Worldwide, OO

• Project Manager
• Responsible for creating a Technical Project Management Office
• Developed Enterprise Technology & Data Strategy for data warehouse and data integration
• Managed vendor bidding process for Deloitte’s response to government request for proposals.
• Defined key reporting metrics of all IT Projects to ensure client satisfaction.Project Manager, ATT Wireless
• Applications Project Management plans to support Call Center, Sales, Marketing and Financial Systems.

- Created and operated database systems based on Oracle, Microsoft and Compaq Tandem Database Platforms supporting telecommunications billing and support systems.