Todd N. Email & Phone Number

Alpharetta, Ga, Us

Alpharetta, Ga, Us

Atlanta, Ga, Us

- Led due diligence, business planning, market analysis, and revenue projections for launch of a franchise business. - Directed phased launch of Sport Clips locations in Atlanta. Grew business to 35 employees and $1M in sales.- Project-managed site selection, leasing, and tenant finishing of commercial spaces with budgets of $300K and schedules of 8 months. Collaborated with a commercial real estate agent, corporate design firm, and local general contractor. - Leveraged accounting, HR, and POS systems to optimize employee engagement, revenues, and profitability. Performed financial analysis, sales reporting, and forecasting to achieve break-even in 14 months and profitability in 24 months. - Performed to parent corporation KPIs, achieving goals for staff selection and training, client acquisition and retention, customer satisfaction/net promoter scores, service revenues and product revenues. - Ensured strict compliance to franchise agreements, as well as local and state law. - Project-managed technology and facility upgrades, vendor selection and onboarding, marketing, and staffing initiatives.- Led profitable exit of the business, negotiating sale to a larger franchisee.

Scottsdale, Az, Us

- Managed large-scale software implementation projects and client relationships with state governments (GA, NC, CA).- Led project teams of 5-10 including client IT and company Application Development, Testing & Deployment teams.- Facilitated weekly project meetings to ensure attainment of all deliverables using waterfall and Agile methods.

Cincinnati, Oh, Us

- Led large-scale projects and ongoing programs for the State of Ohio’s Department of Education and Cardinal Health.- Managed client and firm relationships with CIOs, VPs, Program Directors, IT, legal, and front-line staffs.- Coordinated vendor conferences to facilitate RFP processes for client technology investments.- Directed an 8-month implementation of EDI with integration into ERP, leading a project team of 5.- Implemented an ERP system governing food acquisition and distribution for hundreds of Ohio school districts.- Managed an 8-month vendor selection, and implementation of WebSphere CMS for corporate website with a team of 5.- Facilitated a 12-month pharmaceutical warehouse divestiture project, working closely with a team of 8.- Led 12- to 14-month large-scale corporate acquisition projects involving integration of staff, assets, technology, security, and business processes.

Boston, Ma, Us

- Recruited to project-manage application development to support web commerce: website portals designed to increase member self-service, search optimization, online self-service, and product sales.- Established a Project Management Office and introduced an Agile / Scrum development methodology for offshore resources including software testers in Mexico and software developers in India.- Directed datacenter consolidation project, relocating all physical technology assets from Illinois to Georgia. Relocated standalone Java applications to a global data center prior to decommissioning of the Schaumburg office.

Chicago, Il, Us

IT Architecture Manager• Responsible for design and delivery of enterprise application solutions; high-level business process architecture, requirements, and physical systems solution.• Successfully deployed call center applications supporting four thousand customer service representatives located in geographically diverse contact centers. Responsible for selection of and deployment of sales force automation application, ecommerce customer service portal and call center integration technologies including Oracle Siebel CRM, Cisco Telephony and IT Infrastructure.• Implemented an Enterprise Testing Strategy for CRM and Call Center Applications. Tasks included concept development, budget case, staff management, vendor management and execution of project.• Led an internal project to automate the application installation process of all systems supporting contact centers. Using a coordinated approach our team increased system reliability, performance and ensured fewer outages for end users. Application Delivery and Operations Supervisor • Successfully designed a support organization responsible for the operations of Oracle Siebel CRM including communications management, defect tracking, support schedules, project plans and meeting facilitation. • Created and executed Change Management approaches to maintain consistent baselines in testing and production systems. • Created Risk Management Plan to address disaster recovery, business continuance, resource constraints and communication structures. • Successfully managed, led, and developed fifteen staff resources located onsite and in remote operations centers. • Actively managed a Service Level Agreement project to define system availability across the organization.

Worldwide, Oo

Project Manager• Responsible for creating a Technical Project Management Office • Developed Enterprise Technology & Data Strategy for data warehouse and data integration• Managed vendor bidding process for Deloitte’s response to government request for proposals. • Defined key reporting metrics of all IT Projects to ensure client satisfaction.Project Manager, ATT Wireless • Applications Project Management plans to support Call Center, Sales, Marketing and Financial Systems. • Collaborated with business sponsors to create a release management approach to align technical releases with priority business functionality. • Managed implementation of application deployment by coordination with global change and release management teams.Technical Architect, C&W Communications • Managed the multinational technology installation of a web-based customer service portal integrated with operational telecommunication systems: billing, customer service, service activation and website content management.• Developed and managed Comprehensive Operational Readiness Plans; testing, deployment, and production turnover. Coordinated technical resources, client technology teams and testing team to release application updates to development, user acceptance testing and production environments. • Managed deployment team to build software solutions across separate technical environments with coordination of testing resources and user acceptance leaders. This team was the primary team to build each physical software environment across all technical functions – database, application, messaging, web services and front end. • Created Risk Management Plans to address disaster recovery, business continuance, resource constraints and communication structures.• Managed the technology installation of a web-based customer service portal integrated with operational telecommunication systems; billing, customer service, service activation and website content management.

- Created and operated database systems based on Oracle, Microsoft and Compaq Tandem Database Platforms supporting telecommunications billing and support systems.