Todd Norval Email & Phone Number

Cleveland, Oh, Us

Cleveland/Akron, Ohio Area

Inside Sales Representative:Work directly with Vice President of Sales and Senior Production Control Manager to ensure our customers have accurate and timely orders processed. Responsible for providing production tickets for product manufacturing. In addition, responsible for shipment dispatch and export documents for Canadian customers.Credit Manager/Accounts Receivable:Manage the credit department and make decisions concerning credit limits, acceptable levels of risk, terms of payment and enforcement actions with our customers. Ensure accuracy and efficiency of operations, processing and monitoring incoming payments, and securing revenue by verifying and posting receipts.

Cleveland/Akron, Ohio Area

Transitioned in acquisition to Lenovo from IBM to establish Maintenance Services for Intel-based servers and storage products initially for the US and expanded to global responsibility in 2015. Held responsibility for Project Management, Quality Control, Project Documentation, Global Announcements, and liaison with Legal for Terms & Conditions. • Enablement Lead for North America, Latin America, EMEA, and AP working with a 10-person global team. Enabled and announced each service on time 100% of the time.• Selected as sole US IBM employee to initiate Intel based services program at Lenovo 9 months prior to Phase 2&3. Operated in a self-directed manner, collaborated with Services Readiness Team and led preparation of the suite of maintenance services for 13 hardware products. • Managed enablement process for 52 products with 4000+ services and 400 custom services. Wrote Internal and Business Partner announcements for each product and met all deadlines.

Cleveland/Akron, Ohio Area

Held multiple role responsibility including Project Manager, Project Repository Manager, Quality Control, and Global Announcements Manager. Led 50+ total projects running up to 6 per year for IBM Maintenance offerings supporting Marketing in the Americas. Led core team of 4, and remote cross functional teams of up to 18 from Marketing, Pricing, Engineering, Procurement, Service Planning & Delivery, Entitlement, Legal, Fulfillment, Contracting, and Business Partner Liaison. Used Integrated Project Development process based on PMBOK principles; used core team and integrated portfolio management team. Checkpoints included concept, plan, develop, quality, launch, and lifecycle. • Improved customer satisfaction 90% and sales efficiency 50% by leading a discounting authority project enabling IBM Sales Teams and Business Partners to discount without delays of IBM approvals. Led core team of 3 project managers, 8 portfolio managers and extended team of 18.• Managed ServicePac maintenance offerings for US generating $22+ million of additional revenue from new products and managed existing revenue of $47 million.• Project manager for IBM Software Group. Integrated 3rd party applications with hardware and maintenance creating a new product offering generating $165 million in 5 years. Led 14 person team. • Designed innovative US Maintenance Offering and constructed a new website for customers to download microcode that is still in use today. Led a team of 15 US remote employees. • Improved low end maintenance sales 16% by enhancing .com sales and processes.• Generated a 9% revenue increase on time with a team of 11. Simplified sales of Risc 6000 systems.• Integrated 2 global maintenance contracts into one legal document in use today. Led team of 11.• Ensured customer announcements were created on time for all projects worldwide, ~50 a year.• Member of all US project teams (25) ensuring Quality Control of documentation and posting to the repository.

Cleveland/Akron, Ohio Area

Provided technical services to customers and generated revenue to IBM through project management, technical support, and customer service. Provided advice to team members, colleagues, and new employees.• Project Manager for an outsourcing conversion bringing the IT function back in house. Results: 1) Installed 6 AS/400’s, 2) Co-led and influenced 70 programmers, analysts and support staff from 15 different companies under rigorous deadlines, 3) Created a high level of customer satisfaction that led to 2 subsequent contracts.• Lead Project Manager for Y2K readiness.• Provided technical support including performance tuning, LAN-based printer solutions, and companywide help desk.• Member of 20 person team responsible for data conversion and application integration for a $2 billion acquisition.Þ Self-taught on JBA software to provide technical application assistance.Þ Administered a software program for controlling program development for 12 programmers.Þ Set up test AS/400’s and multiple JBA environments for testing and provided technical support.

Cleveland/Akron, Ohio Area

Provided technical support to customers and coached new employees.• Built enterprise-wide AS/400 and LAN systems for a college campus including installation, technical support, education, and implementing a large laser printer solution. Generated $1 million in total revenue.• Conducted a thorough study of client/server application needs for large manufacturing account recommending correct software solutions and training 4 people on use of product. Generated $28 million in revenue.• Led a customer in developing a live online client/server application over multiple networks including OS/2, DOS, Windows, and UNIX platforms. Assisted in writing program-to-program communication programs generating $150,000.• Led a team of systems and application programmers at a municipal Water Department in a large billing application conversion from a S/370 host with CICS to an AS/400 with CICS (first in the area) saving the City $100,000 annually and generating revenue of $1 million.• Directed 8-person team of HP programmers in plant application conversion implementing 15 AS/400’s across the US saving customer 50% of information systems budget and increasing revenue to IBM $40 million.• Communicated and contrasted open systems strategy vs. UNIX preventing a competitive loss worth $40 million.• Managed 36 remote S/36 upgrades for global distributor completing project within 3 days.• Designed, set up, and trained 200 end users on client/server applications.

Cleveland/Akron, Ohio Area

· Selected by senior management to work in product development for the AS/400 roll out assisting in code conversion, help text development, overall system design and user guide content.· Project Leader in the installation and implementation of two large AS/400’s at a national transportation company, that included a client/server roll out on Ethernet to 12 remote locations and over 200 users.· Installed 57 AS/400’s in US generating $2 million.· Supported a 200 customer territory and performed help desk answering up to 50 calls a day.· Top Performer, IBM Sales & Technical Training.

Top Performer

Bachelor Of Science - Bs, Finance