Todd Panek Email & Phone Number

United States

Syracuse, New York, United States

Coaching For Leadership Success

Syracuse, New York, United States

I am the co-host of The SuperPodHeroCast, a Night Shift Radio podcast. We are guys with beers talking about movies with capes!Find us wherever you catch your pods.

Syracuse, New York, United States

I am proud to have served as a member of the Board of Directors of ACR Health, a not-for-profit, community-based organization providing an array of support services to individuals affected by a wide range of chronic diseases, including HIV/AIDS, with the goal of positive health outcomes.ACR Health's mission is to create healthy communities by opening doors to services that enhance the wellbeing of all.

I led a team of Product Managers developing our solutions for federal, state, municipal, and employer-sponsored Leave programs.

Syracuse, New York, United States

During my time as the Director of Customer Support Services, I led and developed comprehensive operations for a talented team of Help Desk Systems Support Specialists. My strong leadership skills allowed me to manage strategic vision and planning including cementing continuous improvement in collaboration with senior leadership. I built and maintained strong relationships with multiple departments and a diverse client base. I successfully implemented new workflows adding tracking and measurement of customer service and enhancing the client experience.

During my time as the Assistant Vice President for The Hartford, I managed a high functioning team to support leadership development and business unit success through a continuous improvement management system. I also worked directly with senior leadership for two business lines applying a continuous improvement system to support business strategic vision. I was recognized as an enterprise leader for diversity and inclusion strategic vision and employee resource groups.

During my time as a Deployment Lead, I managed a talented and diverse team of Change Agents to better support comprehensive deployment of a continuous improvement management system. I also held direct responsibility for diagnostic, design, and deployment of strategic change management including leading efforts from the individual contributor level to the senior leadership level.

During my time as a Change Agent, I coached leaders at all levels to support an organizational transformation as part of The Hartford’s business strategy.

Syracuse, New York Area

As a Director for ClaimPlus Northeast Workers Compensation Claims Center, I led the ClaimPlus organization delivering exceptional service to the largest Workers Compensation customers in The Hartford’s NE region. As part of the Center’s senior leadership team, drove a transformation of leadership culture resulting in increased employee engagement, robust talent development, and operational excellence. I created and implemented a comprehensive customer service strategy for the entire NE regional Claim center resulting in best-ever customer loyalty scores in the entire WC Claims organization.

The Hartford

As the Director of the Short-Term Disability Claim Practices and Strategy Group, I held direct responsibility for the development of claim handling standards for Short Term Disability (STD) Claims. I utilized strong relationship building to collaborate with key stakeholders and partners to develop and implement creative product and process solutions and improve claim outcomes and enhance the client experience. I also developed strategic product offerings in collaboration with external partners to meet marketplace needs. My strong understand of the field drove comprehensive contributions to technology enhancements to improve policyholder and claimant experiences.

Syracuse, Ny

As an Assistant Director for the Group Benefits Claims Centralized Services Group, I successfully led the GBC Centralized Services organization responsible for daily operations and strategic initiatives. I also served as indirect leader of 60+ staff in 6 Claim locations. My strong work ethic and due diligence allowed me to be recognized as an effective leader able to manage change including the continued centralization of service operations as well as the transition of a variety of functions to an offshore vendor team.

Syracuse, Ny

As an Assistant Director for the Group Benefits Claims Centralized Services Group, I successfully led the GBC Centralized Services organization responsible for daily operations and strategic initiatives. I also served as indirect leader of 60+ staff in 6 Claim locations. My strong work ethic and due diligence allowed me to be recognized as an effective leader able to manage change including the continued centralization of service operations as well as the transition of a variety of functions to an offshore vendor team.

Syracuse, Ny

As a Business Consultant and Interim Assistant Director for the Group Benefits Claims Reporting and Analysis Group, I successfully led a talented team through Group Benefits Claim organizational transformation while executing responsibilities and maintaining staff engagement and morale. I also refined existing operational measures and metrics to better support GB Claim objectives. My strong relationship building allowed me to partner with Data Warehouse leadership to improve the quality and access to GBC operational information. I also contributed to key initiatives related to the intersection of Operations and IT via subject matter expertise and critical analysis.

Syracuse, Ny

As a Team Leader for Short Term Disability Claims Operations, I managed a wide variety of Ability Analysts to process STD claims and staffing intake call unit. I was also recognized as a leader in driving constructive partnerships and as a catalyst for positive change to foster an open environment to support substantive discussions.

Syracuse, Ny

During my tenure as a Claim Analyst for Short Term Disability Claims, I owned a caseload of Short-Term Disability claims including risk management and delivery of exceptional customer service to claimants and policyholders.

Conducted all aspects of investigations on behalf of client insurance companies.

Responsible for executing Risk Control program in a 1.2 M sq. ft. distribution center with 1000 employees. Protection of company assets- people, facility and merchandise.

Performed law enforcement and security operations on US Air Force installations worldwide. As an Explosive Detector Dog handler, protected USAF assets and people while deployed in the Persian Gulf, Republic of Korea, and the US. Domestically, provided Explosive Detector Dog support to the US Secret Service and US Department of State protecting the President, Vice-President, and foreign heads of state.

Mba, Business Administration

Bs, Business Administration, Accounting

As, Criminal Justice