Todd Pennington Email & Phone Number

Atlanta, Ga

Involved in all aspects of the relationship between my company and 25+ mid-to-large-sized companies in healthcare, finance, legal, manufacturing, and other industries. Assist customers in long-range strategic planning, including IT evolution and systems lifecycle, Cloud, security, application selection & development, Microsoft 365, Voice, and other product and service offerings within All Covered. Conduct agenda-driven cadence meetings with clients and team members, to ensure quality service delivery, set expectations, learn of new needs/pain points, and help clients understand available solutions and options. Act as a customer advocate within All Covered to ensure needs are being prioritized and met. Sell services and products organically as client needs develop.

Atlanta, Georgia, United States

Responsible for accuracy and quality of Managed IT services. Coordinates regular communication with client counterpart, to ensure various constituent needs and goals are met. Relationship-building is key to the role, to gain and maintain complete client trust. Acts as trusted advisor and partner to clients' business and IT team members.

Greater Atlanta Area

I partner with our more impactful customers in the Southeast to understand their business needs and goals, and then supply technology solutions designed to meet those needs. I manage all aspects of the client relationship, with the highest priority on client satisfaction and retention. I sell from within the broad portfolio of All Covered solutions, including Application Services (design, build, hosting), Cloud systems, Microsoft Office 365, as well as offerings from our Security, Legal, Healthcare, and Education practices. I am the "quarterback" of my customers' relationship with All Covered.I develop deep and lasting relationships with my client points-of-contact and others within their organization to seek out and alleviate their IT-related pain points. This most often involves solutions provided by my company and/or parent company (KMBS). However, I pride myself on having a network of ancillary service providers to whom my clients can turn when the need is specialized or not met by All Covered/KMBS.My role is generally strategic in nature, though I do get involved at times in the day-to-day activities with regard to the contracted services. Activities are often in the areas of quality assurance, entitlement review and correction, billing and collections, incident escalation, root cause analysis, project management, and customer education, in addition to the range of sales-related activities.

Greater Atlanta Area

From the cloud to information management to IT services, All Covered helps your employees have the information and tools they need to succeed in today’s ever evolving world. We offer a spectrum of technology solutions that have been helping companies with their IT and technology needs for many years. With over 500 engineers in more than 30 markets, All Covered can be your single point of accountability for all your technology needs.

Greater Atlanta Area

Account management including virtual CIO and strategic planning. Design, implementation and support experience in:Microsoft Sharepoint Microsoft Windows Server 2000 through 2008 R2Microsoft Active Directory and related networking servicesMicrosoft Exchange 5.5 through 2010VMware and Microsoft Hyper-V virtualizationCisco and Sonicwall security solutionsCisco and Dell managed switch configurationConversant in a wide array of technologies and services, including telephonyMCSE certified

Greater Atlanta Area

Provided server and user support for Windows-based and Citrix systems. Supported users in multiple locations using various central systems. Supported staff worked in payroll, accounting, and application development roles. Installed timekeeping systems at customer sites across the U.S.

Greater Atlanta Area

Managed IT Staff to provide network, systems and telephony support to billable workforce. Developed IT processes and best-practices to ensure data protection and systems availability. Managed staff to provide Helpdesk and provisioning functions. Non-technical skills included hiring and coaching.

Greater Atlanta Area

IT helpdesk for end-user and server-side technical issues. Deployed wide area networking systems, workstations, peripherals. Grew to manage up to (9) staff members in support of 250 users enterprise-wide.

Bachelor Of Business Administration (Bba), Management With It Emphasis

Bachelor's of Business Administration, Management with IT emphasis

Education record