Lead data team member responsible for management of data, data architecture, and data operations for this data-driven healthcare business. Primary responsibilities include organization and processing of HIPAA-protected data, analysis of data for sales models, data modeling, database object development to drive our internal web app, data extracts, and reports. These data services supported stakeholders across the company, including the C-suite, account management, data sciences, actuary, app development, and care services.

Business analyst responsible for managing operational report deployment during launch of new processing facility. Secondary assignment was to identify process improvements and document procedures to be implemented as a new standard.• Coordinated the update of existing reports to support change in business organization.• Modified reports in MS Access to support new business requirements. Developed test cases and performed tests of modified reports.• Led design meetings with senior managers to elicit requirements for new dashboard reports. Documented the requirements for final signoff by client.• Led document review meetings with senior managers to achieve client signoff of new desktop procedures.

Business analyst consultant through development life cycle of a client management system supporting the securitization of mortgages from correspondent lenders. The application (.Net/SQL Server) replaced many spreadsheets with a central database that provided improved reporting and data integrity.• Led design meetings with users to define business requirements for system enhancements. • Led training sessions with user groups and wrote end-user documentation.• Implemented issue tracking processes between business client and development team, improving communication, enabling reporting, and improving quality of deliverables. • Provided regular communication of project status to management. • Coordinated UAT and managed issues through resolution.• Planned and coordinated software deployments with system and database administration teams.• Provided user support immediately following deployments to ensure successful adoption of the system.

Business analyst for complete development life cycle of a document workflow management system in the wholesale channel of mortgage origination. The project replaced a paper-based routing system with a database driven web application (DB2 / Mobius / Java / Javascript).• Facilitated team of business subject matter experts through group business process analysis and design sessions.• Organized and facilitated reviews and sign-off of procedure documentation as the outcome of the analysis and design sessions.• Led project team through application testing and training. • Conducted status checkpoint meetings and tracked issues through resolution. • Developed project tracking mechanisms and ad hoc MS Access databases.• Coordinated with the development team to prioritize and deliver system changes. • Defined reporting requirements and validated report accuracy.• Coordinated with the documentation team to maintain current documentation throughout the project.

Acted as both analyst and developer in full software development life cycle project. Delivered a custom MS Access database that provides tracking of staff utilization and comparison of pro-forma to actual financial performance. The database provided centralized tracking of information on several hundred employees comprising a national consulting organization. Delivered fully documented application and support through deployment.• Gathered business rules and translated them into a custom reporting database.• Led client through user acceptance testing and training.• Developed line-item level detail and cumulative reporting capabilities.• Developed features to immediately identify available staff to maximize utilization.

Technology consultant for web content management and middleware provider. Responsible for implementing data integration packages at client sites.• Documented data specifications for development and testing.• Developed integrations to batch update data from ERP software (JD Edwards / Oracle) to web front-end (Oracle).• Provided customer phone support and design expertise.

Analyst for a systems development and deployment project for a regional bank. The project team upgraded WAN, LAN and branch systems in over 400 branches.• Managed cabling vendor and facilities leaders to prepare sites for LAN and server installation.• Managed issue tracking during software testing and led weekly meetings with client's line-of-business managers to review test progress.• Developed UAT test script database in MS Access for generating test scripts and tracking test results.• Developed issue tracking MS Access database for PMO.• Provided support critical to equipment deployment from site surveys to equipment configuration.