Todd Russell Email & Phone Number

Greenwood Village, Colorado, US

Greenwood Village, Colorado, US

Boston, Massachusetts, US

• Led 2 Product Owners and teams responsible for Telephony and CRM/Customer Support software.
• Drove software product teams through commercial health business transformation, migrating from Oracle NetSuite CRM and legacy custom-built web and desktop applications to Microsoft Dynamics 365 and the Power Platform.
• Managed Product dependent IT and security/compliance initiatives (HITRUST, HIPAA, PCI), third-party integrations, and cloud migrations (Azure, AWS).

San Diego, California, US

• Led 3 Product Owners and teams responsible for Telephony, CRM/Customer Support and health Mobile Personal Emergency Response Systems (mPERS).
• Drove roadmap building, identified new health technology and contact center capabilities to address the challenges of current and future health business needs. Facilitated meetings and requirements gathering exercises.
• Led best practices and standards for Agile Product ownership including user journey mapping, PRDs, story writing, backlog grooming, and sprint planning.
• Led Telephony Product teams through an enterprise platform migration from Mitel (ShoreTel) to Genesys Engage. Built product roadmaps, created migration strategy, organized teams to track and measure work. Prioritized.
• Coordinated activity across Product and IT shared services for a contact center infrastructure migration from on-prem hosting to AWS cloud. Organized cross-functional tasks, technical dependency mapping, test planning.
• Championed business process automation initiatives to significantly improve efficiency, cost reduction and employee well-being with platforms such as UiPath (RPA) and Vidado (ICR/OCR).

San Diego, California, US

• Led Agile Product Team best practices across systems development. Developed and led the company’s Strategic Planning process.
• Introduced Agile Product Development best practices across systems development in the areas of desktop and web (.NET/C#), embedded device (Brew, Lua), mobile (iOS, Android), API (REST, SOAP), middleware/SOA (MSMQ.
• Coached teams through ceremonies including stand-ups, backlog grooming, sprint planning, spiking, estimating, demos, and retros. Transformed development team culture, improving morale, and promoting team.
• Developed and led a company’s Strategic Planning process. Organized a committee made up of 15 C-level and VP executives, influencing to follow a framework for success. Led workshops, scoping and prioritization.
• Introduced new product release management strategies and practice which cut release times by 25% through standard operating procedures (SOPs), product launch playbooks, and release trains.
• Coached and mentored Product Owners and Scrum Masters, Engineering and QA teams on Agile practices, personal development, and performance, resulting in 9 promotions, 3 role transitions and 3 successful performance.

Atlanta, Georgia, US

• Managed onshore and offshore teams in the areas of software development and test, business intelligence (BI)/analytics, application operations and configuration management.
• Managed development and test teams supporting business and contact center solutions using ColdFusion, ASP.NET, JSP/J2EE, TIBCO EMS and TIBCO Business Events.
• Led IT software and database engineering teams to deliver an enterprise data analytics and reporting platform, TIBCO Spotfire. Worked with key business stakeholders to write requirements, operationalize the report.
• Drove the implementation and training of an application lifecycle management (ALM) tool, IBM (Telelogic) DOORS. Drastically improved the requirements gathering process, provided for knowledge management, change.
• Managed team of system administrators and engineers to support the availability of Cricket’s contact center systems and infrastructure. Built telemetry for monitoring and alerting against critical business systems..

Atlanta, Georgia, US

US

Boston, MA, US

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Portsmouth, NH, US