• Implemented and operated first-generation Managed Service Program MSP at Dropbox for 450+ contractors; assisted in development of all necessary process flows/designs for three lines of business (staffing and payroll; contractor compliance; and managed services). Developed and launched change management and training including internal client wiki, supporting documentation, training sessions for 100+ end users on new processes, business and practices.• Following implementation, grew the program and expanded business adoption by providing continuing education to, and regularly meeting with key stakeholders in People Ops, Direct and Indirect Procurement, Legal, Finance, and Information Technology & Services. • Doubled the number of new suppliers in the program to 22 by leveraging existing relationships with suppliers, and thoughtfully representing both PRO and Dropbox to new potential suppliers.• Managed client expectation with day-to-day delivery; creating and delivering quarterly business reviews including presenting to client executives, compiling data and delivering report.• Managed Wand (Vendor Management System) enhancements, upgrades, and integrations by acting as an intermediary between Client’s Workday, HR Technology, and Oracle teams and PRO’s Product Management and Development teams by clearly defining expectations, closely monitoring deliverable dates, and performing User Acceptance Testing when new items were launched.

• Managed all aspects of a first-generation Managed Service Program (MSP) (post implementation) with multiple business lines including staffing, payroll, and independent contractor compliance. • Quickly became engrained in client culture by independently resolving day-to-day issues and partnering with all levels from administrative staff to C-Suite executives to accomplish business and program executives. Gained trust from Senior Executives.• Leveraged high-quality program execution, success of PRO’s contractor compliance program, and client relationships to secure Medivation’s Chief Legal Officer’s recommendation to another Bay Area Pharma client resulting in new business for PRO.

Partner with customer HR and Talent Acquisition teams to ensure the day-to-day success of a national Managed Service Program (MSP) utilizing Eastridge's proprietary Vendor Management System (VMS) to ensure smooth delivery, and build strong relationships with key customer stakeholders (Director of Talent Acquisition, HR Partners);Partner with key Eastridge stakeholders (Directors, Legal, etc.) on creation of third-party Supplier Agreement;Partner with Eastridge Technology Team, Directors, and Genesys HR and Talent Acquisitions on creating process flows for customized VMS rollout;Liaise between customer HR Partners, Eastridge back-office team, and customer hiring managers on payrolling requests or requests for Independent Contractor (IC) support;Provide on-site and remote training on the VMS to customer hiring managers, HR Business Partners and HR Support Staff;Build strong relationships with national contingent workforce supplier base; including, but not limited to providing supplier scorecards, rates/mark-ups, and compliance;Partner with customer Financial Planning & Analysis team to provide consultation and reporting to HR team on contingent workforce headcount, and identify ways to better utilize existing headcount, renegotiate rates, and terms.

Manage all aspects of a national outsourced business program for a premier customer with over $3.8 million annual spend, consisting of more than 130+ contract Customer Education Trainers/Solutions Support Associates/Systems Analysts, and four direct Schedulers:o Responsible for entire employment lifecycle including recruitment, interviewing, onboarding, mentoring/training, performance improvement, staff development, disciplinary action, and staff reduction as necessary;o Reduced employee attrition by creating an open and approachable atmosphere, providing positive reinforcement, and setting realistic goals and expectations;o Monitor all aspects of program to ensure compliance with ISO 9001:2008, and OFCCP standards;o Act as administrator for fully customized project based VMS deployment; o Engage and monitor branch offices to provide additional recruiting support during peak times;• Manage the relationship with customer sponsor and 20+ regional Managers of Technical Solutions and Supporto Conduct formal and informal business reviews on a weekly, monthly, and annual basis;o Create and present reporting and analysis on financial benchmarks, service level agreement compliance, and overall customer experience;o Achieved program-wide end-user satisfaction ratings of over 95%;o Participate in customer Lean Six Sigma Green and Black Belt projects;o Grew revenue by identifying a customer need for a new combined Customer Trainer and Systems Analyst position: Defined scope and responsibility of new position; Developed and trained 60 existing staff and 15 new hires in position; Regularly monitor performance and training compliance in learning management systems; Increased profitability of program by approximately 25%o Work biannually with senior management and customer procurement management to define new contractual terms and conditions.

• Acted as primary interface for approximately 70 Outsourced Customer Education Trainers in 25 states• Assigned and dispatched approximately 30,000 training events annually based on geography, employee skill sets, and various other factors• Monitored activity utilizing Microsoft Excel tracking documents• Acted as primary interface for 10+ Customer Managers on training activity• Audited Trainers timesheets and expense reports for accuracy in Company proprietary time tracking system• Conducted periodic conference calls with Trainers and Customer Managers• Monitor progress of newly hired Trainers