Todd Fierro-Randazzo Email & Phone Number

Houston, Texas, United States

Chicago, Illinois, US

Chicago, Illinois, US

Chicago, Illinois, US

Folsom, California, US

• Implemented and operated first-generation Managed Service Program MSP at Dropbox for 450+ contractors; assisted in development of all necessary process flows/designs for three lines of business (staffing and payroll.
• Following implementation, grew the program and expanded business adoption by providing continuing education to, and regularly meeting with key stakeholders in People Ops, Direct and Indirect Procurement, Legal.
• Doubled the number of new suppliers in the program to 22 by leveraging existing relationships with suppliers, and thoughtfully representing both PRO and Dropbox to new potential suppliers.
• Managed client expectation with day-to-day delivery; creating and delivering quarterly business reviews including presenting to client executives, compiling data and delivering report.
• Managed Wand (Vendor Management System) enhancements, upgrades, and integrations by acting as an intermediary between Client’s Workday, HR Technology, and Oracle teams and PRO’s Product Management and Development teams.

Folsom, California, US

• Managed all aspects of a first-generation Managed Service Program (MSP) (post implementation) with multiple business lines including staffing, payroll, and independent contractor compliance.
• Quickly became engrained in client culture by independently resolving day-to-day issues and partnering with all levels from administrative staff to C-Suite executives to accomplish business and program executives..
• Leveraged high-quality program execution, success of PRO’s contractor compliance program, and client relationships to secure Medivation’s Chief Legal Officer’s recommendation to another Bay Area Pharma client resulting.

San Diego, California, US

Partner with customer HR and Talent Acquisition teams to ensure the day-to-day success of a national Managed Service Program (MSP) utilizing Eastridge's proprietary Vendor Management System (VMS) to ensure smooth delivery, and build strong relationships with key customer stakeholders (Director of Talent Acquisition, HR Partners);Partner with key Eastridge.

Williamsville, NY, US

• Manage all aspects of a national outsourced business program for a premier customer with over $3.8 million annual spend, consisting of more than 130+ contract Customer Education Trainers/Solutions Support.
• Manage the relationship with customer sponsor and 20+ regional Managers of Technical Solutions and Supporto Conduct formal and informal business reviews on a weekly, monthly, and annual basis;o Create and present.

Williamsville, NY, US

• Acted as primary interface for approximately 70 Outsourced Customer Education Trainers in 25 states
• Assigned and dispatched approximately 30,000 training events annually based on geography, employee skill sets, and various other factors
• Monitored activity utilizing Microsoft Excel tracking documents
• Acted as primary interface for 10+ Customer Managers on training activity
• Audited Trainers timesheets and expense reports for accuracy in Company proprietary time tracking system
• Conducted periodic conference calls with Trainers and Customer Managers

Bachelor Of Science - Bs, Business Administration

History