Daily management of the job truck loading schedule for major DC locations, including quotes andensuring the right equipment is being used for each load● Facilitate communication between sales and operations for logistical support as needed● Assist with damage claims and international paperwork in accordance with organizational policies andapplicable government laws or regulations● Vendor negotiations in regards to transactional truckload quotes and warehousing work for forwardstaged jobs● Recommend optimal transportation modes, routing, equipment or frequency as necessary● Assist with distressed shipments including finding rescue services and communication with our 3 PLfor resolution of distressed shipments● Assist with the creation of policies and procedure freight training and operational processes● Train multiple departments personnel in logistical best practices and cost saving solutions● Maintain metrics, KPI’s reports, process documentation, logs and safety records

Job Duties:Operations and Customer Service process implementation.Utilize TMS software or TCX approved routing guides to apply cost-effective routing to shipments that meets customer and TCX requirements.Ensures carriers are properly notified of orders and responding in a timely fashion to pick-up TCX customer shipments.Arranges shipments, destination, route, rate, delivery time; ordering carriers.Verifies items shipped by matching bills of lading; reconciling quantities; noting discrepancies.Keeps customers informed by forwarding notice of item availability, shipment date and method, and current status; answering questions.Protects organization reputation by keeping pricing, promotion, purchase order, and credit-limit information confidential.Updates job knowledge by participating in educational opportunities.Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

o Internal transportation claims handling, follow up with 3rd party warehouses for details on why a claim was openedo Handling damage reports from customerso Types of invalid claims- errors, pricing discrepancies, or collections follow up for customer paymento Follow up on valid claims- rebills to customer, research it, gather documents, email back to customero Various research- product in transit issues, Research, data entry

Retrieve and provide updated tracking/status information for customer shipments and communicate necessary information to branch account reps to assist them in managing customer accounts. Responsibilities include the setup and/or monitoring of shipments from start to finish, communicating detailed information through the systems to account managers, and helping to identify inefficiencies in customer operations." Responsible for retrieving shipment status information via carrier web sites, e-mails, and phone calls with carrier contacts to update C.H. Robinson's Navisphere system. Confirm data in system matches to what carriers report after pickup." Communicate needed shipment status information to CHR office contact(s) for the account." Responsible for identifying exception/problem shipment and research status and resolution with carrier. Monitor loads for exception and manage exceptions to closure." Expected to trace a Minimum of 650-750 shipments per day.o Have multiple screens open at the same time.o Call the carrier on exceptions (shipments that are not moving within the normal transit time).o E-mail CHR office account managers about exception/problem or late shipments.o Communicate with carriers to resolve issues." Work as a team to share shipments when co-workers are out or as needed in the day's workload." Display professionalism in all communication, especially with outside contacts. Maintain high level of customer service." Create and maintain customer and carrier information on the accounts you trace.

Book a minimum of 2 shipments per day of AOK assigned accounts (quota minimum is 2 shipments per day), enter shipments in strategy live, post on load posting sites as needed, broker shipments with approved carriers, enter and process required paperwork as need. Provide administrative/customer service support in office as needed which may include (but not limited to – answering incoming phone calls as needed, agent administrative, collection of proof of deliveries/customer rate confirmations, providing customer service tasks as assigned for carriers/customers as needed).Responsible for retrieving shipment status information via carrier web sites, e-mails, and phone calls with carrier contacts to update C.H. Robinson's Navisphere system. Confirm data in system matches to what carriers report after pickup." Communicate needed shipment status information to CHR office contact(s) for the account." Responsible for identifying exception/problem shipment and research status and resolution with carrier. Monitor loads for exception and manage exceptions to closure." Expected to trace a Minimum of 650-750 shipments per day.o Have multiple screens open at the same time.o Call the carrier on exceptions (shipments that are not moving within the normal transit time).o E-mail CHR office account managers about exception/problem or late shipments.o Communicate with carriers to resolve issues." Work as a team to share shipments when co-workers are out or as needed in the day's workload." Display professionalism in all communication, especially with outside contacts. Maintain high level of customer service." Create and maintain customer and carrier information on the accounts you trace.

Provides support to an Account Manager or Sales Rep for accounts requiring specific inventory, Marcomzone, and fulfillment services. Provides administrative support as needed in the following areas: Inventory monitoring, item set-up, client support and contact, order entry, event management, product ordering, billing, client reporting and other administrative duties as assigned by supervisor.• Learn about and understand customer needs to deliver exceptional customer service, engaging the customer in their relationship with HWI and contributing to continued business and growth with customers. • Answer incoming phone calls or emails and assist clients with product, ordering, or system questions. Understand the need for handling communications with clients professionally.• Process online orders and monitor schedules to provide on-time product delivery.• Track and manage inventory, when needed, to prevent out of stock issues. Works with sales team to establish reorder points when necessary.• Assist with Printstream and/or Marcomzone product set up and updates.• Create monthly reports required internally or by the client and distribute appropriately.• Organize and oversee rollouts of large customer projects/promotions, which includes creating and maintaining product spreadsheets and job instructions that include the details to kit the promotion accurately and on time.• Interfaces with accounting department and invoicing specialist, when necessary, to create accurate and timely invoices.• Research billing or payment issues.• Monitor internal production and accounting processes to ensure timely closing and billing of all production and project jobs.• Provide direction to and coordinate with manufacturing departments.• Communicate with sales and customer regarding job status.• Arrange purchase of outside services and/or products when necessary.

• Utilized Transportation Management System (TMS) to process and validate accuracy of Bills of Lading • Responsible for scheduling and tracking for all deliveries for shipments• Secure flatbed carriers for daily shipments to customer• Route shipments according to destination for flatbed shipments• Confirm and negotiate transportation rates with carriers• Conduct audits and inventory checks• Identify any discrepancies and report them to management• Maintain records for all shipments to ensure compliance with policies and procedures• Coordinate communications between customers, drivers and sales teams

The position maintains and ensures accuracy of outbound loads, insured customer satisfaction by performing proactive customer relations and troubleshooting delivery problems, responsible for managing the billing of customers and ordering product for the daily business, invoicing in SAP, general office management duties, filing, scanning, processing driver paperwork for arrivals and dispatch and return product. Works independently with minimal supervision.

Assignments include auditing, appointment scheduling, and customer service; Major responsibilities included auditing shipments, verifications of hazmat material safety and cargo location, dispatching, track and trace, verifying billing and routing, contacting customers and venders to schedule delivery appointments for up coming shipments to be received.

Responsible for the coordination of daily arrivals and departures for a primary flow-through distribution centerPerform audit-related tasks to ensure freight flowed through center as required. This would involve daily logging and reconciliation of freight to the freight management system.Perform tasks to ensure transportation equipment was logged and reconciled with transportation management system.Ensured smooth arrivals and departures by ensuring driver paperwork accurately reflected type of load (hazardous material, etc.); bills of lading;Troubleshoot delivery issues when hours of service or other issues occur.Research discrepancies with freight and resolve issues or coordinate problem resolution processPlan and communicate trailer movement in the yard based on the impact to hub productivity.Assess equipment condition and when necessary call for repair to ensure DOT compliance.Ensure the accurate completion of all required paperwork, records and documentation, as well as, efficient operation of office.

Performed background checks as 3rd party verifier for employment, leases and credit purposes

Assignments include auditor, typist, receptionist, and information/referral specialist. Worked with various companies assisting with auditing, customer service, mail processing, distribution, typing, updating data, and processing monetary claims, banking assignment that included; Central Exceptions UnitMajor responsibilities included clearing exceptions, verifying exceptions, contacting title companies for documents not present to complete loan tasks, contacting borrowers for required changes to closing documents.

Cased and delivered mail, arranged mail by zip codes and filed in appropriate bins, sorting mail by substance, price, priority, and zip codes.

stocked, and labeled shelves, restocked return items, assisted customers with locating products and resolved complaints, processed the sale of merchandise, verified price checks, check approvals, credit cards, and travelers' checks.