Experienced Contact Center Executive with a track record of leading high-performing sales and support teams, managing vendor relationships, and implementing effective training and operational programs. Senior leader with over two decades of experience in building and leading top-notch organizations that consistently exceed program expectations.Demonstrated proficiency in strategy development and fostering operational excellence that align team goals, process enhancements and enhancing overall customer satisfaction. Visionary leader known for spearheading initiatives to optimize capacity, reduce expenses, improve employee engagement, and introduce innovative standard operating procedures. Robust relationship management capabilities and the ability to establish connections with leaders at all levels of the organization. Areas of Expertise:• Contact Center Sales, Customer Service, and Retention• Client Services and Program Management• Training and Organizational Development• Cultivating Teams and Fostering Employee Engagement• Growth-Oriented Strategies and Process Enhancement• Profit and Loss (P&L) Management