Business Owner
Buds & Blooms Florist
AeroLeads people directory · profile
Todd Rivera Email & Phone Number
Business Owner
at
Buds & Blooms Florist
1 work email found
@graffiti.net
7 phones found area 678, 270, 770, 757, and 866
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Who is Todd Rivera? Overview
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Quick answer
Todd Rivera is listed as Business Owner at Buds & Blooms Florist, based in Atlanta, Georgia, United States. AeroLeads shows a work email signal at graffiti.net, phone signal with area code 678, 270, 770, 757, 866, and a matched LinkedIn profile for Todd Rivera.
Todd Rivera previously worked as Senior Business Advisor at Onesourcecx and Director of Operations at Family Flowers - Mccarthy Group Florists. Todd Rivera holds Business Management, Marketing from Georgia State University - J. Mack Robinson College Of Business.
Company email context
Email format at Buds & Blooms Florist
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*@graffiti.net
68% confidence
AeroLeads found 1 current-domain work email signal for Todd Rivera. Compare company email patterns before reaching out.
Profile bio
About Todd Rivera
Experienced Contact Center Executive with a track record of leading high-performing sales and support teams, managing vendor relationships, and implementing effective training and operational programs. Senior leader with over two decades of experience in building and leading top-notch organizations that consistently exceed program expectations.Demonstrated proficiency in strategy development and fostering operational excellence that align team goals, process enhancements and enhancing overall customer satisfaction. Visionary leader known for spearheading initiatives to optimize capacity, reduce expenses, improve employee engagement, and introduce innovative standard operating procedures. Robust relationship management capabilities and the ability to establish connections with leaders at all levels of the organization. Areas of Expertise:• Contact Center Sales, Customer Service, and Retention• Client Services and Program Management• Training and Organizational Development• Cultivating Teams and Fostering Employee Engagement• Growth-Oriented Strategies and Process Enhancement• Profit and Loss (P&L) Management
Listed skills include Crm, Leadership, Cross Functional Team Leadership, Team Building, and 44 others.
Current workplace
Todd Rivera's current company
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10 roles
Todd Rivera work experience
A career timeline built from the work history available for this profile.
Senior Business Advisor
As a Senior Business Advisor at OneSourceCX, I partner with clients to elevate their customer experience strategy by creating customized contact center strategies, selecting appropriate partners, and implementing technological solutions. My efforts led to improved operational efficiency and enhanced customer satisfaction, ultimately driving business growth.
Director Of Operations
- Led operational teams to drive efficiencies, identify revenue opportunities, and enhance employee and customer engagement.
- Developed SOPs to address performance gaps and executed process improvement strategies to exceed program goals.
- Oversaw daily operations, ensuring alignment with company core values and long-term objectives.
Jan 2024 - Oct 2024
Client Services Executive
- Managed client relationships and provided exceptional customer service to global clients in the recruitment outsourcing industry.
- Collaborated with cross-functional teams to optimize recruitment processes and improve client profitability.
- Utilized industry-leading technology and processes to deliver best-in-class recruitment support for Fortune 500 corporations.
Jun 2022 - Sep 2023
Strategic Account Director / Operations
- Directed sales and support teams for 6 client applications, generating $32M in annual revenue with a 35% gross margin.
- Managed call center operations for 300+ virtual leaders and agents, overseeing performance, training, and escalations.
- Led growth of existing client relationships through contract extensions and value-added services.
Jul 2020 - Jun 2022
Director Of Member Services
- Managed 100+ seat contact center with 6 direct reports, focusing on member experience and new business development.
- Led strategic initiatives to improve member and employee engagement, launching a new telephony platform.
- Oversaw operations, recruiting, and engagement management at Georgia's Own Credit Union.
Apr 2018 - Jul 2020
Director Of Partner Performance
- Oversaw the daily operations of 500+ outsourced contact center agents across US, Canada, and LATAM.
- Implemented customer-first focus, product knowledge management, and cross-cultural communication strategies to enhance customer experience.
- Led a $30M global contact partner network.
Apr 2015 - Mar 2018
Director Of Sales
- Led strategic planning and direction for Rollins national call center, managing sales and customer service teams to drive revenue growth. Evaluated and integrated new technologies to optimize processes and enhance the.
- Developed training programs for leadership and front line employees.
- Established plans to expand the customer base.
- Maintained client and vendor relationships.
Sep 2010 - Apr 2015
Senior Contact Center Consultant
- Led initiatives to enhance sales opportunities within the Hampton Roads region by collaborating with Residential and Business Sales teams at Cox Communications.
- Identified key touch points to drive additional revenue and improve customer satisfaction.
- Focused on enhancing sales opportunities and improving customer satisfaction through strategic initiatives.
Oct 2007 - Sep 2010
Senior Manager Of Sales Strategy
- Developed initiatives to enhance agent performance and customer satisfaction at EarthLink's call centers, resulting in a revenue increase of ~$36M annually.
- Implemented new strategies to optimize agent performance and customer satisfaction.
- Managed cross-functional teams to develop innovative solutions for premium upsell and job budget recommendations.
Feb 2003 - Oct 2007
1 education record
Todd Rivera education
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Georgia State University - J. Mack Robinson College Of Business
FAQ
Frequently asked questions about Todd Rivera
Quick answers generated from the profile data available on this page.
What company does Todd Rivera work for?
Todd Rivera works for Buds & Blooms Florist.
What is Todd Rivera's role at Buds & Blooms Florist?
Todd Rivera is listed as Business Owner at Buds & Blooms Florist.
What is Todd Rivera's email address?
AeroLeads has found 1 work email signal at @graffiti.net for Todd Rivera at Buds & Blooms Florist.
What is Todd Rivera's phone number?
AeroLeads has found 7 phone signal(s) with area code 678, 270, 770, 757, 866 for Todd Rivera at Buds & Blooms Florist.
Where is Todd Rivera based?
Todd Rivera is based in Atlanta, Georgia, United States while working with Buds & Blooms Florist.
What companies has Todd Rivera worked for?
Todd Rivera has worked for Buds & Blooms Florist, Onesourcecx, Family Flowers - Mccarthy Group Florists, Psg Global Solutions, and Taskus.
How can I contact Todd Rivera?
You can use AeroLeads to view verified contact signals for Todd Rivera at Buds & Blooms Florist, including work email, phone, and LinkedIn data when available.
What schools did Todd Rivera attend?
Todd Rivera holds Business Management, Marketing from Georgia State University - J. Mack Robinson College Of Business.
What skills is Todd Rivera known for?
Todd Rivera is listed with skills including Crm, Leadership, Cross Functional Team Leadership, Team Building, Strategy, Sales Operations, Sales Management, and Management.
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