Todd M.
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Todd M. Email & Phone Number

Client Success Executive at ServiceNow
Location: St Louis, Missouri, United States 17 work roles 3 schools
1 work email found @emerson.com 1 phone found area 314 LinkedIn matched
✓ Verified August 2026 4 data sources Profile completeness 100%

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Work email t****@emerson.com
Direct phone (314) ***-****
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Current company
Role
Client Success Executive
Location
St Louis, Missouri, United States
Company size

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Quick answer

Todd M. is listed as Client Success Executive at ServiceNow, a with 5 employees, based in St Louis, Missouri, United States. AeroLeads shows a work email signal at emerson.com, phone signal with area code 314, and a matched LinkedIn profile for Todd M..

Todd M. previously worked as Principal Success Architect at Servicenow and Sabbatical - Woodworker supporting 501c3 organizations in St. Louis and surrounding area. at St.Louis Woodworkers Guild. Todd M. holds Bachlors, Information Technology from Capella University.

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*@emerson.com
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Profile bio

About Todd M.

Dynamic and seasoned leader with over 20 years of experience in driving technological innovation and safeguarding critical systems. Adept at blending AI, data science, networking, and cybersecurity expertise to develop cutting-edge solutions. Proven track record of leading enterprise architecture initiatives, aligning technology solutions with strategic goals, and fostering a collaborative, inclusive culture. Diplomatic and tactful at all levels, from engineers to executives. My focus has been on creating tailored solutions that enhance communication and operational efficiency for defense sector clients, ensuring high customer satisfaction and profitability. The experience at AT&T as Director/CTO for Army/DISA Programs has honed my leadership in product and solution development, particularly in managed services for DoD clients.My leading a $900M global DoD proposal award showcases my strength in merging cutting-edge Low-Earth Orbit Satellite (LEO) systems with advanced 5G Mobility and MPLS VPN networks. My commitment lies in architecting solutions that exceed DoD standards, enabled by adopting industry best practices and fostering deep collaboration across multiple partners, and cross-functional teams.

Listed skills include Firewalls, Active Dod Secret Clearance, Cisco Nexus, Cisco Technologies, and 36 others.

Current workplace

Todd M.'s current company

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ServiceNow
Servicenow
Client Success Executive
2225 Lawson Lane, Santa Clara, CA 95054, us
Website
Employees
5
AeroLeads page
17 roles · 34 years

Todd M. work experience

A career timeline built from the work history available for this profile.

Client Success Executive

St. Louis, Mo, Us

Principal Success Architect

Santa Clara, Ca, Us

Lead executive relationships and achieve business outcomes. Serve as the primary Success Advisor to ServiceNow's largest Technology, Media and Telecommunications clients globally. in both Federal and Commercial sectors.

Sabbatical - Woodworker Supporting 501C3 Organizations In St. Louis And Surrounding Area.

St.Louis Woodworkers Guild

build tables, chairs and other furniture for donation to Home sweet Home org. for distribution to under served in the community.

May 2024 - Oct 2024

Solutions Architect

Herndon, Virginia, Us

• Develops frameworks and presentation materials for CTO Strategy efforts and broader business reviews • Delivers oral storytelling and presentation skills that contextualize data and drive executive-level discussion and decision-making• Develops executive-level PowerPoint presentations and other written artifacts that require minimal revision • Facilitates brainstorming sessions, develop hypotheses and support data-driven analyses and executive presentation materials that define growth plans, actively engaging with colleagues across the company • Defines and manage actionable implementation roadmaps that enable strategic planning, investment prioritization, and resource alignment.• Assists in developing metrics / milestones that promote a culture of “iterative strategy” within organizations • Leads and support other ad-hoc strategic planning initiatives as they arise and as directed by the corporate leadership• Led Vendor technology evaluation and buying decisions • Led a FEDSIM technical proposal of a global SD-WAN architecture for the US Army valued at $360M• Developed and executed enterprise architecture vision and strategy, enhancing technology alignment with business outcomes.• Built trusted relationships with business unit VPs, fostering positive engagement and confidence in organizational capabilities.• Led the creation of marketing material for network vertical capabilities, including brand differentiation, white papers, and speaking engagements.• Represented Tyto as the enterprise networking/SASE SME in public forums and events.

Jan 2024 - May 2024

Director/Chief Technology Officer For Army/Disa Programs

Dallas, Tx, Us

• Provided strategic consultation to DISA on AI technology adoption.• Led Strategy and Roadmap for Post-Quantum cryptography awareness and action plans to include adoption of NIST Post-Quantum Cryptography Standards.• Established recurring technical advisory council meeting with DISA CTO focusing on Emerging Technologies (AI Governance, Quantum Resistant Encryption, Real-World machine learning applications)• Led the Capture, Proposal, and technical solution that resulted in award on a $900M IDIQ for DISA Proliferated Low-Earth Orbit Satellite based Service (PLEO-SBS) • Designed an O-RAN pilot for the Office of the Under Secretary of Defense for the Army.• Led a matrix organization supporting business development and technology innovation for DoD clients.• Drove the development of enterprise and carrier products and services for Army & DISA clients.• Promoted technology innovation and visionary solutions for complex problems through industry best practices.Established a Chief Technology Office to foster deep collaboration between AT&T Services and Public Sector Defense customers. Lead Product/Solution development for clients that result in high CSAT and profitability. Design custom solutions and pricing models for Managed Services offered to DoD clients.

May 2022 - Dec 2023

Associate Director / Chief Architect - At&T Defense & National Security - Army Eitaas

Dallas, Tx, Us

Lead the development of a Enterprise IT as a Service (EITaaS) solution for the US Army. Acting as a prime contractor on a multi partner effort covering End-User services, NaaS , AWS GovCloud & Azure for Gov. Lead and influence broad, multi-site, cross-functional teams/partners integrators. Responsible for strategy, leadership, and execution of Infrastructure Architecture, Automation and Orchestration of XaaS solutions that meet or exceed DoD requirements for commercial offerings. Leverage and adopt industry standards and best practice engineering and architecture frame works.

Oct 2019 - Jun 2022

Cyber Netops Architect - Army Uc Subscription Service

Dallas, Tx, Us

Lead the Architecture development and Implementation of a Global SIEM solution supporting a 1 Million User SaaS Solution for the US Army. Developed and deployed Splunk 7.x with Enterprise Security 5.x for a geographically diverse Security Operations Centers.Designed and deployed a deep packet inspection (DPI) Solution using NetScout Infinistream, nGenius ONE and packet flow switching products with optical taps. Using this data to integrate into the SIEM solution for a fully optimized Security Operations Center aaS capability. Provided Consultation and best practice recommendations from AT&T Security in support of DoD, Army, DISA, State, local and education (SLED) customers.

Mar 2018 - Nov 2019

Netdevops Architect - At&T Public Sector - Dod Defense Information Systems Agency

Dallas, Tx, Us

Driving the success of data science solutions through the application of business, IT and machine learning. Provide critical analysis such as build, buy, or outsource. Gauge political friction and calculate probability of impact to technical, legal and ethical aspects of the project. Perform data exploration and decision making to determine constraints around classification and aggregation of big data within DoD environments.Lead a Team of engineers/application developers that create software solutions and automation in support of the Defense Information Systems Agency (DISA) Global information Grid Service Management Operations Contract(GSM-O). Provide planning and execution to optimize service delivery, perform proactive O&M, accelerate network convergence and implement proactive cyber initiations.Lead the architecture and design of a multi-tenant AT&T Lab that hosts product demonstrations for AT&T Public sector account teams globally. Lead the design and proposal for the Defense Information Systems Agency global technology Integration facility located in a new $100M facility on Scott AFB. Lead architect on geographically diverse JITC Lab extension enabling geographically diverse team to collaborate on a common lab infrastructure to achieve DevOps/Agile initiatives.Assess and mitigate operational pain points associated with operating a global service provider Network.

Jan 2016 - Jun 2018

Sr. Commercial Innovations Consultant- Public Sector Solutions - Gsm-O Chief Technology Office

Dallas, Tx, Us

Develop a strategy and approach to reduce excessive alarm and Event “noise” in NMS/EMS Command and Control (C2) systems. This analysis encompassed Transport, Optical and IP systems supporting a global service provider network. This project enables the global network support center operators to transition from reactive to proactive network management, resulting in 40% reduction in MTTR.Produce a strategic approach to reduce Low-Speed TDM technologies for Defense Information Systems Agency resulting in a $2.3M cost avoidance opportunity annually.Develop an Innovation funnel process to evolve good ideas into solutions. This process is used as a standard for ranking, selecting and executing on ideas in a methodical and objective manor. The process resulted in improved ranking and idea selection that increased the probability of successful realization of the Operational benefits of 100’s of Ideas. Develop Innovation solution to automate Operations Engineering device configuration tasks, Compliance reporting and remediation capabilities that would provide $3M of annual OPEX cost savings.Develop a business case analysis for Innovation opportunities that demonstrate Operational benefits in excess of $10M.Technical Advisor on Navy Data Center and Application Optimization (DCAO) office proposal for a Data Center consolidation effort in support of the Deputy Department of the Navy Chief Information Officer (DDCIO (N)) in Washington, DC.Technology Innovation Architect and the Government’s primary POC at the Defense Information Systems Agency (DISA) NetOps Center (DNC) Continental United States (CONUS) providing information, technology innovation and technical support for the management of DoD networks, standards, and security within the Global Service Management-Operations (GSM-O) theater of responsibility. Provided technical expertise for obtaining FedRAMP approval of AT&T Synaptic Storage as a Service for the Federal Government.

Aug 2013 - Jan 2016

Solutions Design Architect / Team Lead

Us

1. Ensure Infrastructure Service Designs are produced to meet and fulfill the documented business requirements, technology architecture and Infrastructure Service Strategies. 2. Participate in the Forest Architecture process as Service Design subject matter expert. 3. Produce and maintain all aspects of IT specification, including the overall designs, topologies and configurations of the infrastructure environment, infrastructure applications and data, and the technical design documentation of all IT systems. 4. Translate solution requirements into logical designs and into physical designs, taking account of business needs, target environments, processes, performance requirements, existing systems, architecture and services, and any potential safety-related aspects. 5. Ensure that the design of all processes, roles, responsibilities and documentation supporting Service Design is regularly reviewed and audited for efficiency, effectiveness and compliance. 6. Design measurement systems and techniques to support the continual improvement of Service Design and all supporting processes. 7. Work with Capacity Management function to review utilization of available capacity versus requirements, identifying trends and levels of service. 8. Assume full responsibility for the design, planning and coordination of Informatics Infrastructure systems and services, including investigation, analysis, specification, design. Coordinates development and testing, and for collaborating with other Infrastructure areas that should be involved. 9. Obtain and evaluate proposals from suppliers of equipment, software, and services ensuring that all business and IT requirements are fulfilled.

Oct 2012 - Jul 2013

Sr. Network Design Engineer

St. Louis, Mo, Us

One of Five Global Network Engineers responsible for all Network Design for Emerson. Design Cisco Nexus Data center based on vPC and Fabric Path technologies. Technologies include MPLS, BGP, EIGRP, QOS, SLB, Unified Communications, and others. Primary Engineer for Global WAN Optimization product (WAAS) selection pilot and worldwide deployment. Provide escalation support to 3 Regional NOC's across the world. Primary Engineer providing 1-3 year vision for the global Network. Manage $4M Corporate IT Lab infrastructure used to test and validate designs that solve business challenges.

Jun 2006 - Oct 2012

Usaf Consultant

Nci

Norcross, Ga, Us

Sr. Network Engineer supporting Air Mobility Command. provided network Management Design guidance and configuration assistance to 12 AMC bases in the US. US Government - Secret Clearance

Jul 2005 - Jun 2006

Network Manager - Scopenet / Scopeedge

Iitc

Travel to Air Force bases world wide to perform network optimization in 5 key areas of IT. AD, Network infrastructure, Network management, Security, Exchange

May 2003 - Jul 2005

Network Analyst

St. Louis, Mo, Us

Network Implementation support to Sr. Network Design team.

May 2000 - Sep 2001

Network Engineer

Att

Dallas, Tx, Us

Operations/implementation for Excite@Home aquisition.configuration of Metro Ethernet Cisco Catlyst 6500 Layer 3 switching.

2001 - 2001

Frame Relay Maintenance Tech.

Provisioning and troubleshooting Frame-relay circuits globally.

1997 - 1999 ~2 yrs

Home Theater Designer

Chesterfield, Mo, Us

1993 - 1996 ~3 yrs
Team & coworkers

Colleagues at ServiceNow

Other employees you can reach at servicenow.com. View company contacts for 5 employees →

3 education records

Todd M. education

Bachlors, Information Technology

Capella University

Bachelor Of Science (Bs), Management Information Systems, General

Southern Illinois University Edwardsville

Education record

Parkway Central High
FAQ

Frequently asked questions about Todd M.

Quick answers generated from the profile data available on this page.

What company does Todd M. work for?

Todd M. works for ServiceNow.

What is Todd M.'s role at ServiceNow?

Todd M. is listed as Client Success Executive at ServiceNow.

What is Todd M.'s email address?

AeroLeads has found 1 work email signal at @emerson.com for Todd M. at ServiceNow.

What is Todd M.'s phone number?

AeroLeads has found 1 phone signal(s) with area code 314 for Todd M. at ServiceNow.

Where is Todd M. based?

Todd M. is based in St Louis, Missouri, United States while working with ServiceNow.

What companies has Todd M. worked for?

Todd M. has worked for Servicenow, St.Louis Woodworkers Guild, Tyto Athene, Llc, At&T, and Forest Pharmaceuticals.

Who are Todd M.'s colleagues at ServiceNow?

Todd M.'s colleagues at ServiceNow include Ganesh Dudwadkar, Mala Mathur, Alexander Galushka, Mikaela Carino, and Patrick Dennis.

How can I contact Todd M.?

You can use AeroLeads to view verified contact signals for Todd M. at ServiceNow, including work email, phone, and LinkedIn data when available.

What schools did Todd M. attend?

Todd M. holds Bachlors, Information Technology from Capella University.

What skills is Todd M. known for?

Todd M. is listed with skills including Firewalls, Active Dod Secret Clearance, Cisco Nexus, Cisco Technologies, Mpls, Multiprotocol Label Switching, Data Center, and Itil.

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