Todd Neill Email & Phone Number

New Hampshire, United States

- Act as a liaison between customers, sales teams, and logistics partners to coordinate order processing, shipment tracking, and delivery scheduling.- Provide accurate and up-to-date information regarding product availability, order status, and delivery timelines to internal and external stakeholders.- Utilize ERP systems to process orders, update customer records, and generate reports to track performance metrics.- Collaborate with warehouse and distribution teams to prioritize orders, resolve inventory discrepancies, and expedite shipments as needed to meet customer requirements.- Proactively identify opportunities to streamline processes and improve efficiency in order management and fulfillment, contributing to cost reduction and operational effectiveness.- Participate in cross-functional teams to develop and implement strategies for improving customer service, enhancing supply chain visibility- Track and analyze customer service metrics (e.g., order accuracy, on-time delivery, response time) to identify trends and areas for improvement, implementing corrective actions as necessary.- Provide training and support to new team members to ensure a consistent and high standard of customer service excellence across the organization.

Massachusetts, United States

• Act as Integration Analyst for shipping and freight companies to successfully onboard and integrate Kuebix's TMS software into their existing ERP• Manage an average of twenty projects concurrently, working with small, mid-market, and enterprise level customers• Collaborate with software developers on data integration and storage solutions as well as analyze tradeoffs between usability, best practices, and performance needs• Responsible for testing, validation, troubleshooting, and resolution of integration issues• Partner with business stakeholders and data governance to identify where data quality gaps impact analysis and recommend prioritization• Successfully transition clients to support team for ongoing support post-integration• Formally analyze, prepare, and present data and findings to other committees, leadership, and business representatives

Greater Boston Area

- Onboard customers to our data analytics platform and responsible for all facets of the client's life cycle including training, consultation, upsells and expansions, and renewals.- Facilitate energy certifications, compliance, and reporting requirements.- Monitor insights within customer accounts and identify opportunities to drive deeper engagement in customer efficiency - Build and maintain key relationships across customer organizations, including C-Suite, asset managers, financial analysts, underwriters, sustainability professionals, and consultants- Conduct regular consultative calls to increase platform utilization and customer satisfaction

Greater Boston Area

Boston, Ma

Cambridge, Ma

- Learned how an amazing non-profit organization looks for high impact, low cost solutions to problems of poverty.- Responsible for product research and adding solutions to our database of over 500 solutions. - Critical thinking of bridging the gap between people with specific needs seeking help with people inventing and developing new products. - Vetting forward thinking companies to add their unique solutions to our website and database.

Bachelor Of Science (B.S.), Environmental Studies

Activities and Societies: Environmental Club, Teaching Assistant - Bio I

Education record