Todd Ronnau Email & Phone Number

Sachse, Tx, Us

A strategic leadership position responsible supporting Sales Group functions across technical pre-sales, new services design and portfolio pricing, including the development of new advanced Managed Services across Burroughs lifecycle offerings. Providing cross function leadership, interacting with Field Services, Supply Chain, PMO and Customer Success, fostering a digital service led offering that maximizes new business development and expansion of existing business, while focusing on the voice of the customer and helping them achieve strategic business outcomes.

Richardson, Texas

Defining and optimizing the services portfolio through analysis and understanding of targeted new markets, market trends, new technology, customer business issues and the competitive environment. Applying broad knowledge of Calix service offerings with in-depth analysis of market position to create and expand the portfolio of services and solution alternatives. Generated 20% in YoY growth while doubling support bookings revenue by expanding the service offer portfolio to include a heightened level of support with increased response times for premier customers.  Grew revenue from $25M to $50M by introducing multiple professional services, customer success and education offerings for existing and new products driving increased value for customers. Enhanced company’s product roadmap positioning focused on monitoring and analyzing new and existing product mixes to identify expansion opportunities outside of new product introductions. Drove sales growth, customer acquisition, and market share increase through analyzing new and existing markets, competitors, and offers to deliver effective new product additions and development of custom solutions. Led and developed high performing teams and managed the profit and loss of the operational budget, building trust with employees and providing them with the resources they need to succeed. Increased customer satisfaction by modifying pricing strategy to accommodate entry-level customers to cultivate their growth and increase profitability over time.

Richardson, Texas

Initiatives expanding the services portfolio into Managed Services engagements, driving increased value to customers by improving the time to market and ROI. This drove a transformation of the Calix Services go-to-market strategy, leading with services to ensure the success of the customer. Responsible for the business performance, go-to-market strategy and competitive analysis. Generated $2M in bookings in the first year with a 30% growth in the second year by developing and launching cutting edge Managed Services Offers to enable customer success and drive product feature enhancements. Introduced improved commercial models by analyzing, interpreting, and tracking market data insights and competitive intelligence. Enhanced customer segmentation by leading market research projects with various stakeholders to draw key strategic conclusions while initiating commercial bundling strategy to drive customer capture. Implemented innovative and growth-focused solutions by identifying business, operational, and pricing needs and challenges as well as creating forecasting models to quantify commercial outcomes.

Dallas Tx

Spearheaded Private Cloud Strategy within Avaya’s Managed Services Organization. Led the startup and implementation of an industry changing Managed Services strategy, supporting the AvayaLive Video Conferencing and Enterprise Cloud Unified Communications and Contact Center Solutions. Established go-to-market strategy, partner development plan, and overall business plan. Drove 30% in YoY growth with 100% booking increase three years in a row by delivering effective results in new products which increased sales growth, customer acquisition, and market share. Led a team of 6 employees, developing and overseeing the strategic business plan and implementing Sales Channel Strategy across both retail and wholesale. Increased customer satisfaction and retention by initiating shared and dedicated infrastructure model options with customer capabilities, meeting ever-changing customer requirements. Created a dynamic shift in the support organization model, by redefining the market support requirements, leveraging third-party infrastructure, including AWS, IBM and Google.  Generated a 20% cost reduction by analyzing overhead and streamlining processes.

Dallas Tx

Drove Nortel’s Hosted Solutions including IPT, UC, Messaging, Carrier Trunking, and PSTN solutions. Gained $20M in bookings in the first year and $100M in the second year by developing Global Solution Offerings, including business case development, packaging pricing, operational support, and lifecycle management activities. Drove new revenue by developing Channel Partner Program and reseller agreements.  Managed sales channel implementations, including process development and coordination, to ensure successful deployments.

Dallas Tx

Subject Matter Expert regarding Avaya Hosted Solutions, including IPT, CC, and Messaging Solutions. Oversaw Channel Partner Engagement to develop reselling agreements, driving new net revenue. Managed sales channel implementations, including process development and coordination, to ensure successful deployments.KEY IMPACT AREAS: ►Internally/Externally engaged partners to provide the highest available level of implementation support.►Conceived and implemented Sales Channel Program Activities to drive partner in marketing activities.