Todd Ross, Csm, Itilv4 Email & Phone Number

Oversight, management and delivery of large-scale technical infrastructure projects and the IT components required for renovations and new construction projects across the Nemours enterprise. Responsible for defining the technical scope, leading the design process, and coordinating and monitoring installation efforts through to occupancy so that projects are delivered on time and on budget.

Metro Jacksonville

Managed several large in-depth IT Projects• Hospital (Baptist Medical Center Clay) with 102-beds with a total of 288,211\300,000 sf.• Three Satellite Emergency Rooms (Town Center, North 34,000, and Oak leaf 28,000 sf.)• Three Medical Office Buildings (Fleming Island 86,000 sf., Nocatee 85,000 sf., and North 60,000 sf.)• Two Surgery Centers (Beaches 15,238 sf. and Clay, 52,263 sf.)

Jacksonville, Florida Area

• Worked on large project for converting homegrown Provider Application (Provider Information Platform) to a purchased Provider Application from McKesson (Provider Information Management System). • Created and executed complex database queries• Supported existing Provider Application with code and data changes.

Jacksonville, Florida Area

•Upgraded Identity Manager and Site Minder from 8.1 to 12.5 that involved heavy testing, debugging, scripting, and post implementation tasks with the architects, application developers, and business.•While new to the Security Team, I worked with an external vendor on our mainframe security conversion from an ACF2 to RACF shop.•Supported security structure to ensure applications and networks were properly protected and in compliance. This includes reviewing and escalating any inappropriate access, attempts and violations to upper management.•Used Quick Test Professional and Quality Center to create scripts and processes to validate our security applications integrity and quality. •Worked as a liaison for testing and resolving issues for our agents and customers.•Developed SQL queries for updating, reporting against different database management systems.•Researched and assisted in proof-of-concepts for purchasing technologies that improve quality and timeliness. One purchase was a Radiant One product for creating a virtual directory to centralize our access points. •Worked with the Architecture team to design, implement standards and creation of new applications. In July 2012 implemented a System Access Request (SAR) system for managers.

•Managed Production Batch workflow to ensure timely production and online availability.•Validated and Promoted programs, JCLS, and PROCS into the production applications.•Responsible for change roll testing, set-up, and ensure on-time processing.•Researched/Debugged batch processing issues for resolution.•Responsible for transition of production control roles, responsibilities, and tasks to Jacksonville Operations from Multi-Lines business located in Texas.

•Monitored batch processing to ensure online availability.•Monitored and restarted CICS regions during nightly batch.•Responsible for stability of IBM OS/390.•Prioritized batch processing to ensure online availability.•Participated in mainframe updates by performing initial programs loads.

•Worked on separation project to split Life, Health, and Dental into separate applications for Prudential Insurance and Aetna Inc. •Managed a staff responsible for financial system(s) and improved the system by consolidating financial systems to a centralized location and standardized procedures.•Quality Education Instructor/Trainer for the IT department.•Tested and installed new programs for the financial systems.•Organized and performed disaster recovery testing in the event of a disaster.