Brought onboard to coordinate all technical writing requests, including monthly product release notes, feature notification email campaigns, knowledge-base articles (internal and client-facing). Responsible for implementing documentation management discipline.

Served on a remote team within a leading digital solutions firm, providing technical writing and network diagramming support for a statewide IT project for the State of Louisiana.

Brought onboard a globally-distributed Digital Transformation Team to identify, collect and standardize business processes for the company’s largest client. Collaborated with subject matter experts worldwide to map and validate client-based processes and supporting operating procedures, E-Learning or document-based training, templates and reference materials.

Provided quality management and technical writing expertise to ensure ISO 9001 and AS9100 compliance and meet quality management requirements; Led departmental and subcontractor audits and served as a lead auditor for NASA-led audits; Edited over 100 directives, procedures, software development plans as well as OSHA Voluntary Protection Program documentation; Delivered planning, policy and project management, and innovation and collaboration services to the Chief Information Officer (CIO); Appointed to Agency-level IT Project Management Working Group.

Hired to research, update and create new agency and contractor technical directives, user guides, and other site wide policy and procedural documents; Promoted to Quality Assurance Lead after one year, to monitor and strengthen the Quality Assurance function for the Information and Technical Service contract; Review and provide comments for Agency updates to various NASA Standards as well as Center-level documentation; Charged with maintaining the contract’s quality management system and planning/conducting departmental-level ISO 9001 quality audits. Served as primary liaison for on-site NASA ISO surveys and audits; Delivered policy development and project management support for the Office of the Chief Information Officer. Created initial screen-captured and voice-over training modules for the Windchill-based configuration management system. Lastly, I contributed to and assisted several proposal writing teams across the ASRC family of companies.

Provide remote technical writing services in developing training materials and professional development test questions in a wide range of business topics including Human Resource topics like health and life insurance, to property insurance and finance. Assisted subject matter expert in editing over 100 courses and two textbooks.

In-house specialist for planning conferences, seminars, and workshops; launched the College’s conference operation services by hosting an inaugural statewide student-teacher conference and an inaugural athletic healthcare summit; resulted in positive statewide recognition and generated revenue for the college; developed budgets and revenue-sharing models for the program to be self-sustaining; identified funding sources for event sponsorships and to support research initiatives; provided guidance on proposal structure and content; facilitated the issuing of sub-awards and professional services contracts; efforts contributed to faculty awards totaling over $200,000;

Established and cultivated relationships with alumni, particularly as related to donor development; managed the college's annual giving campaign in conjunction with the LSU Foundation; helped re-launch the College’s advocacy group; worked with the Dean and Development Director to identify and research prospective alumni donors; managed a 27,000 record alumni database, and coordinated the development of regional alumni events, and Launched the College’s initial social networking presence as well as other online community projects.

Managed the payroll operations for several administrative services. Co-led development of promotional/advertising programs, delivering targeted presentations to promote program and increase revenue. Tracked contractor leave liability and invoiced for salary/benefits. Key Achievements include improving reporting and budgeting by initiating and facilitating development of an electronic, web-based wage payroll system to eliminate manual entry; boosting campus debit card deposits 10% by improving program visibility and redesigning presentation.