Todd S. Email and Phone Number
With over 20 years of experience in IT and education in computer science, as well as a degree in Communications and Business, my expertise includes network and PC hardware, programming, and software support. I am a military veteran and a proven IT and Technical Support Professional with strong managerial skills. Solving complex technical issues with creative reasoning and troubleshooting is what I enjoy. Small to medium-sized organizations and the satisfaction of helping others appeal to me the most. Specializing in proprietary hardware and software, I can translate technical concepts to varied audiences in a language that makes sense to individuals at all levels of an organization. Building and nurturing a successful support organization, including talent cultivation, SOP creation and adherence, knowledgebase building, and quality assurance, is something I have done before. Through my experience with technical support and project management, I understand the impact the support arm of an organization can have on the customer experience and company revenue. My ultimate goal is to partner with a growing, positive company where my talents and experience can be put to good use while further developing my skills. Possessing excellent analytical, software training, help desk support, and customer service skills, I believe I can contribute to the success of both the company and myself.● Networking Troubleshooting● PC and Laptop Repair● User Training● Software Testing● Network Security● Hardware and Software Upgrades● System Maintenance● Supervising Teams● Customer Service
Goodwill Easterseals Miami Valley
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Goodwill Easterseals Miami ValleyDayton, Oh, Us
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Information Technology AuditorProtiviti Jun 2022 - Jun 2023Menlo Park, California, Us• Analyzed Clients processes for SOC Compliances • Remoted into clients' systems to evaluate for security flaws• Evaluated SOC Certifications.•Internal audit controls testing across a variety of industries; Business Process & IT General Controls - SOX 404, FDICIA• Developing an understanding of business processes, technical skills, project requirements, and the client’s business in a variety of industries. • Ensuring timely and quality completion of assigned project phases. • Assisting with the preparation of client deliverables, including agendas, status reports, and final reports. • Mentoring Analysts by demonstrating the attributes of excellent client service, technical, and professional knowledge. • Communicating findings, roadblocks, and project status to the project team management. • Identifying areas for improvement within processes or providing improvement suggestions when challenges arise. -
General It Programmer/ Analyst - It Clinical Applications AdministratorPremier Health Partners Oct 2019 - Mar 2020Dayton, Oh, UsMaintain and improve customer experience with implementing the latest software technologies and network improvements. -
Information Technology Operations AnalystGetronics Aug 2019 - Oct 2019Amsterdam-Duivendrecht, North Holland, NlCommand Center Operations, maintain all network connections to over 20k employees and locations. -
It Specialist ContractorSourcelink Mar 2019 - May 2019Itasca, Il, UsContracted to upgrade production PC's and provide local support to end users. -
It Specialist And Pc SupportGetronick At Procter & Gamble Chemicals Usa Oct 2018 - Feb 2019Contract support• Provide IT support for nearly 1000 users.• Upgrade PCs to Windows 10 Enterprise • Assist users with PC hardware issues as needed.• Trouble shoot network issues.
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It SpecialistRobert Half Technology Aug 2018 - Oct 2018Menlo Park, Ca, UsSub-Contracted to Macalogic to provide the following services;• Inventory Management and Control.• Troubleshoot and diagnose problems and ensure repair and replacement of faulty hardware, disks, drives, cables, and peripherals.• Assist staff with maintaining computer and group accounts.• Assist with maintaining a positive relationship with the Hospital staff. -
Systems AdministratorSiertek Jun 2018 - Aug 2018• System Administrator for the 88th Medical Group at Wright Patterson AFB Hospital• Discovered an open Wi-Fi access point, it was secured• Took CompTIA SY0_401 Security+ exam
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Computer Automation EngineerOxford Control At Ak Steel Corporation Jan 2018 - Apr 2018• Ensured stability and availability of control system hardware and software by thorough and precise maintenance and troubleshooting.• Developed or modify control system software to meet evolving company production requirements or goals.• Determined the root cause of control system problems and developed effective corrective actions.• Provided explanations of technical issues to operations and management.• Worked with other engineers responsible for interconnected systems assisting with their troubleshooting efforts.• Installed a new Server Cabinet• Assisted in making older software to be windows 10 compatible.• Raid 5 disk replacements, backups, and restored data.
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Senior Technical Support RepresentativeLexisnexis Jan 2001 - Apr 2014New York City, Ny, UsLexisNexis Group is a corporation providing computer-assisted legal research as well as business research and risk solution services. Customer Service Technical Support RepresentativeAssisted customers with a variety of software packages. Maintained and repaired customer databases and other LexisNexis software. Performed assignments related to server/workstation installations, PC diagnostics and configurations remotely at customer locations.● Member of team that produced hundreds of customized laptops for the sales force.● I Developed a system to track documentation to aid coworkers when supporting customers.● Developed a tool that saved hundreds of man hours by tracking documentation that needed to be updated. ● Customized and updated tool as it was rolled out to other departments in the organization.● Helped develop training materials for new employee classes.● Trained co-workers on internal and external software and tools.● Received numerous letters of recognition from customers.● Solved customers database issues.● Assisted customers on various software on multiple types of environments.● Remotely accessed customers PC to resolve issues.● Recognized on many occasions for the feedback that I provided to customers.. -
System Support TechnicianGreene Memorial Hospital 1997 - Jan 2001UsPerformed system support. Maintained system integrity.● Ensured 100% system availability for all users.● Communicated with vendors for data transfers.● Performed Network troubleshooting.● Backed up all data as scheduled.● Perform system restoration for data recovery. -
Aircrew Egress Tech Team Leader And Shop ChiefUnited States Air Force Sep 1985 - Jan 1990Randolph Afb, Tx, UsAircrew Egress Tech and Shop Chief4th CRS and 401st CLSS● Participated Operation Desert Shield● Managed a shop with 9 airmen● Conducted classes for all Flight line personnel.● Maintained 3 squadrons of F4 Fighters at Operational readiness● Received the Presidential Unit recognition award● Outstanding Unit award for our high standards.
Todd S. Education Details
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Wright State UniversityCurrently Studying - Computer Science -
Sinclair Community CollegeLiberal Arts And Sciences/Liberal Studies Communications
Frequently Asked Questions about Todd S.
What company does Todd S. work for?
Todd S. works for Goodwill Easterseals Miami Valley
What is Todd S.'s role at the current company?
Todd S.'s current role is Former Business and Information Technology Auditor at Protiviti | SOC Compliance, Security Evaluation.
What schools did Todd S. attend?
Todd S. attended Wright State University, Sinclair Community College.
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