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I am a dedicated and results-driven Technology Professional with a proven track record of delivering innovative solutions across diverse industries. Thriving in dynamic, challenging environments, I approach problem-solving with a holistic and conscientious mindset. Beyond my technical expertise, I am deeply passionate about teaching and leadership.I firmly believe that genuine success transcends technical proficiency. It requires harnessing technology's power while embracing insights from liberal arts and humanities. This multidisciplinary approach not only elevates solution quality, but also nurtures a profound understanding of technology's positive global impact.In essence, I bring a distinctive blend of technical excellence, holistic problem-solving, and a steadfast commitment to teaching and leadership. I am dedicated to driving results, fostering creativity, and leaving a meaningful mark at the crossroads of technology and the wider world.
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ProfessorUniversity Of North GeorgiaAlpharetta, Ga, Us
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ProfessorUniversity Of North Georgia Jan 2024 - PresentDahlonega, Georgia, United StatesThe Department of Computer Science and Information Systems (CSIS) resides in the Mike Cottrell College of Business (MCCB) and offers undergraduate programs in computer science (CS), information systems (IS), and cybersecurity. CS is ABET accredited. IS has AACSB accreditation, as do the other business programs in the college. The MCCB is home to the UNG Institute for Cyber Operations, Center for Entrepreneurship and Innovation, and the Truist Center for Ethical Leadership. MCCB graduate programs include the Cottrell MBA, Master of Accountancy, and three graduate certificates, one of which is in cybersecurity. The department also offers a number of minors in computer science.
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Principal Professional Services EngineerNice Cxone May 2021 - PresentPlays a key role in delivering high-quality technical solutions to clients, leveraging their advanced technical skills, leadership abilities, and industry knowledge to drive successful outcomes.• Client Engagement: Works closely with clients to understand their specific needs, challenges, and objectives. Develops strong client relationships and acts as a trusted advisor.• Solution Design: Collaborates with clients to design and architect complex technical solutions that address their requirements.• Project Management: Lead and oversee the implementation of technical projects. Define project scope, timelines, and resource allocation, and ensure projects are delivered on time. Coordinate with cross-functional teams and manage project risks.• Problem-Solving: Addresses complex technical issues and challenges that may arise during project implementation. Develops creative solutions to overcome obstacles.• Team Leadership: Provides guidance, mentorship, and support to junior team members.• Continuous Improvement: Identifies opportunities for process improvements and efficiency gains within the professional services team. Contributes to best practices and methodologies.• Training and Education: Trains clients and internal teams on the use of implemented solutions and technologies. Provides knowledge transfer and ongoing support as needed. -
Senior Professional Services EngineerIncontact Mar 2017 - May 2021
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Deputy Of TechnologyDeputy Jan 2016 - Mar 2017Greater Atlanta AreaServed as the technology subject matter expert for all enterprise-level applications, including Salesforce, Intercom, Call Center Technology, and Deputy.com. Consulted with executive leadership, providing advice and counsel regarding the adoption and application of technology to achieve business objectives. Acted as an innovation catalyst, developing product ideas based on the needs of our customers. Played a key role as an implementation leader and consultant for new customer deployments. Shared best practices across the organization to drive operational success and enhance client satisfaction.Selected achievements:• Redesigned the customer onboarding experience, which led to 6% decrease in customer fallout. • Instituted Customer Success protocol throughout Deputy• Architected Contact Center technology with agents in United States, Australia, United Kingdom, and Philippines. • Helped grow the Deputy’s user count 260% last year. -
Corporate InnovationMarketsource Inc. Mar 2013 - Dec 2015Alpharetta, GeorgiaServed as a technology subject matter expert for enterprise-level applications, consulting with C-level leadership to provide advice and counsel on adopting new technology to achieve business objectives. Identified both challenges and opportunities, fostering innovation, and presented strategic recommendations to clients, including Fortune 500 companies. Kept Executive Leadership informed of project status, budget, and next steps as needed.Selected achievements:• Successfully led one of MarketSource’s Corporate Technology Initiatives from conception to full adoption.• Acted as a system architect, supporting and training over 300 users. -
Senior Technical Sales EngineerMarketsource Inc. Oct 2007 - Mar 2013Alpharetta, GeorgiaChallenged with telecommunications planning for clients, including network, voice, video, data, and contact center solutions. Developed customized design solutions for SMBs, SMEs, and enterprise-level customers, including Fortune 500 organizations. Managed projects involving various entities such as Avaya, AT&T, installation technicians, and third-party providers. Diagnosed and resolved issues, maintaining all customer communications and records using Salesforce. Provided leadership with daily and monthly statistics, educated customers on optimizing network features, and conducted project cost analyses for future telecommunications requirements. Consistently achieved or exceeded yearly sales objectives.Selected achievements:• Designed multiple advanced contact center solutions for large healthcare providers, school systems, police and fire departments, and public works.• Achieved the top overall sales performance in 2013 with the highest percentage above the yearly objective.• Maintained five consecutive years of performance above yearly objectives.• Successfully negotiated numerous multimillion-dollar contracts with high-ranking company executives and government officials.
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Mortgage Analyst / Product OperationsAmerican Mortgage Express Jun 2005 - May 2007Alpharetta, GaAnalyzed financial documents, evaluated property appraisals, performed high cost loan tests, and screened mortgage files for fraud. Coordinated homebuyers, real estate agents, brokers, underwriters, appraisers, and closers to ensure successful loan closures. Reconciled loan files, packaging and delivering them to closing attorneys in a timely manner. -
Mortgage Analyst / Product OperationsHomebanc, Inc. Apr 2004 - Jun 2005Atlanta, GaAnalyzed financial documents, evaluated property appraisals, performed high-cost loan tests, and screened mortgage files for fraud. Coordinated with homebuyers, real estate agents, brokers, underwriters, appraisers, and closers to ensure successful loan closures. Reconciled loan files and packaged them, delivering them to closing attorneys in a timely manner.
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Jr. Information Reporting AnalystHomebanc, Inc. Feb 2003 - Apr 2004Atlanta, GaDeveloped file formats, performed data mining, and assisted in the management of database files used to provide information to third parties. Prepared written documentation of queries and reports to C-Level leadership. Completed timely and accurate transfer of loans from the warehouse to various third party servicers through the use of database queries and tables.
Todd Shirley Skills
Todd Shirley Education Details
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Master Of Business Administration (M.B.A.) -
Finance, General
Frequently Asked Questions about Todd Shirley
What company does Todd Shirley work for?
Todd Shirley works for University Of North Georgia
What is Todd Shirley's role at the current company?
Todd Shirley's current role is Professor.
What is Todd Shirley's email address?
Todd Shirley's email address is to****@****uty.com
What is Todd Shirley's direct phone number?
Todd Shirley's direct phone number is +167820*****
What schools did Todd Shirley attend?
Todd Shirley attended Georgia College And State University, University Of North Georgia - Mike Cottrell College Of Business.
What are some of Todd Shirley's interests?
Todd Shirley has interest in Photography, Running, Technology, Reading.
What skills is Todd Shirley known for?
Todd Shirley has skills like Account Management, Management, Sales, Customer Service, Salesforce.com, Crm, Direct Sales, Team Building, New Business Development, Strategic Planning, Customer Satisfaction, Microsoft Excel.
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