Todd Springfield Email & Phone Number

Fort Worth, Texas, United States

Senior Switch Engineer• Train technicians on the CDMA wireless network switching equipment.• Develop and implement training programs for technical training.• Project managed the installation of two DMS 100 switches and transport equipment.• Basic and Enhanced 911 Emergency Administrator for Ft. Worth/Dallas wireless network.• Monitor and evaluate network quality and programs.• Six direct reports. Senior Network Inventory Specialist• Managed Network Inventory and tracking. • Trained and supervised Regional Technicians on inventory system, error correction/reduction and train-the- trainer programs.• Five direct reports. Performance Consultant/Trainer• Facilitate stand-up delivery of technical and soft skill training classes.• Assess training needs to ensure all internal customers are informed, motivated and posses the skills and accurate information to perform their job.• Collaborate with departmental managers for the creation of professional development programs.• Develop training materials and job aids.• Coach and counsel all levels of employees on performance and employee issues.

Dfw, Texas

Certified Technical Trainer specialized in the delivery of the Bosch CCTV; IP, Hybrid and Analog product lines. Courseware expertise includes: • IP Video and Analog Video• Network Applications• Video Storage and Bandwidth• IP Cameras, Encoders and Decoders• Multiple video compressions• NAS, DAS and iSCSI storage management• Management Systems including Vidos and Bosch VMS • Intelligent Video Analytics and Forensic Search

• Facilitated customer service, sales and technical training programs for new hires and existing Associates, Managers and Directors• Responsible for the delivery of reservation system training• Trained all associates and managers on the Budget Reservations system for a new Call Center with 100 associates, Tampa, FL

Conducted formal and informal training sessions for North Central Texas for National Convenience Stores.Formal Training included all new hire and Management training for both technical and soft-skill courses. Informal Training included the technical and soft skill, customer service and safety in the Retail setting based on Needs Analysis, Customer Complaints or Regulatory issues.