I am responsible for creating an environment where the "Customer Experience" (CX) is defined and shared with internal staff. My primary role is to create and provide a training curriculum that employees utilize when creating meaningful relationships with our customer base.

Responsible for all sales activities and customer satisfaction for existing accounts and prospective clients.

•Designed, planned and implemented a Lotus Domino to Microsoft Exchange 2003 migration.•Project managed, designed, installed and configured a 2-node Exchange Cluster and multi-Active Directory domain installation for a local engineering company with multiple sites•Redesigned, implemented and managed network of 100+ users for a local dermatology center and remote sites including - Migration of Exchange 5.5 to Exchange 2000, installation of several IBM xSeries and Dell servers. •Helped in consolidating a regional referral center for comprehensive and specialized eye care from DELL servers to a single IBM x346 with a DS300 iSCSI SAN. Utilized Microsoft’s Virtual PC and Virtual Server to consolidate older servers onto the x346.•ASD Project manager for construction of new Data Center. Installed and configured – IBM x460 and IBM Blade Center servers with fibre attached SANs, IBM Tape Library, Veritas Backup Exec. Utilized Microsoft Virtual Server to host several application demos.

•Assigned as 1 of 6 members of a team that created groups, accounts and group policy objects for several Windows 2000 forests. Contributed to the design of several Active Directory structures in one of the world’s largest private networks.•Met and consulted with various design, security, management, and consulting teams to ensure a solid and secure Active Directory model was accomplished.

•Served as network administrator of a mixed Windows 2000/Windows NT 4.0 network.•Performed Windows 2000/Windows NT 4.0 network administration duties such as: creating and maintaining users and groups, resetting passwords, unlocking accounts, managing profiles, creating and maintaining shares, and creating and maintaining print queues.•Built, maintained and administered Heartland ITS network including: built Compaq Proliant DL380, 5000, 6000, and 6500 series servers. Updated Windows NT 4.0 and Windows 2000 servers as needed. •Worked on various customer equipment including PIX firewalls, Cisco 1600 series routers, Cisco 3600 series routers, ISDN configurations, Checkpoint Firewalls and VPN connections.•Created technical documents for use by customers as training tools for users.•Created technical sales proposals. ••Worked with Sales staff by performing duties as a pre and post-sales engineer.

•Assigned as one of two Network Administrators for Caterpillar Inc’s Electrical and Electronics division. •Co-project planned design and implementation of a new resource domain. •Assembled 2 Compaq 6500 rack mounted servers with RAID controllers and external disk sub-assemblies by utilizing Compaq’s SmartStart.•Administrated over the Windows NT 4.0 network accounts of over 800 users by creating and maintaining logon scripts, personal and group shares, user accounts and print queues.

•Assigned as second line support to Caterpillar Inc's North America Commercial Division. Supported hardware problems such as bad nics, faulty hard drives, failing memory, incorrect or bad video drivers and print drivers.•Supported network problems at client-end such as incorrect DNS settings, incorrect ip address settings, incorrect gateway and incorrect WINS settings.•Delivered software packages via Microsoft Systems Management Server.•Utilized SMS Remote Control to remotely troubleshoot users’ workstations.

•Provided the primary leadership in the operational management, monitoring, and maintenance of the Medical Center's microsystems technical environment, including project management of the operational or system implementation processes and projects where applicable.•Provided primary Level II hardware, software, and network troubleshooting support and problem diagnosis. Assisted in the skill set development, and technical leadership of the Client Service and Field Service staff.• Assisted Technical staff in the development, administration, and maintenance of architectural standards and methodology.•Project-managed the creation and testing of a Windows 95 design which will be used for implementing a standard desktop os for Saint Francis Medical Center.•Assigned as 1 of 3 Novell Netware 3.x/4.x network administrators. Duties included: group creation and maintenance. Account creation and maintenance.

•Primary IT support for IBM and NCR Point Of Sale equipment and LAN in 10 Wal-Mart/SAM’S Club stores.

•Responsible for assembly, installation and repair of various computers, peripherals and software.

•Responsible for administrating the local area network aboard the USS Nimitz as well as overseeing the work of data systems technicians.• Combat Vet - OPERATION DESERT STORM