Todd Toler Email & Phone Number

New York, Ny, Us

New York, Ny, Us

Redmond, Washington, Us

Irvine, California, Us

New York, Ny, Us

New York, Ny, Us

Senior Site Reliability Engineer at FreeWheel

New York, Ny, Us

Stamford, Connecticut, Us

• Manages highly proficient team of engineers with a diverse skill set (Infrastructure, coding, automation, operations, and program management.)• Leading team focused on infrastructure move from on-premise solution to cloud solution (AWS, Azure, Google Cloud.)• Extreme customer focus, moving success rate from 99.2% to 99.7% in four months. Exploiting continued progress towards a 99.99% goal.• Works with cross functional teams to ensure goals, reducing infrastructure overhead. Removing over 50% of unutilized or ineffectively utilized software platforms.• Developed deployment and CI/CD models to create effective promotion of software in a legacy environment. Designed deployment platform using Jenkins, GitLab, Chef, Ansible, and more to reduce deployment lag from four weeks to one. Exhibited efficiency to leadership in order to break down barriers to help reduce that time further.• Led team to automate over 50% of day-to-day break/fix work. Self-healing automation led to a reduction in total MTTR (mean time to resolution) by over 30%.• Leads team of 16 engineers towards engineering and operations level goals.• Cross trains 24/7 Tier 3 support teams to achieve success with engineering strategies and goals. Reduced call volume into Tier 4 support by over 50%.• Outstanding communication, both verbal and written.• People leader focused on creating timelines and achieving the desired outcome on-time or early, and under budget.• Expert in finding efficiencies and exploiting them to suit business needs more effectively.• Lead hiring process to bring in bold thinkers to solve complex problems. Designed org chart that effectively spread the load to create bold and innovative ideas. Resulted in a group that meets/or exceeds expectations of the organization.• Demonstrated ability to make impactful, accurate decisions on the fly. Accuracy in thought and direction helped create a more synergistic work environment.

Stamford, Connecticut, Us

• SRE Engineer covering Charter IP Video solution. Working towards creating synergies across multiple development groups to reduce overall complexity of the system.• Determine and deploy software with high reliability, and scalabilty. Deploy systems into production at a rapid pace, generally within 24 hours of QA testing completion.• Manage IP Video virtual machine infrastructure. Identifies resource issues and mitigates quickly. Adding resources or spinning up new virtual machines quickly to ensure no interruption of service.• Working under a DevOps environment, creating solutions to deploy easier and quicker. Works with Jenkins, Ansible, Ansible Tower, Puppet and more to automate as many tasks as possible.• Maintain and develop internal Splunk infrastructure. Ensures 99.99% availability of Splunk infrastructure, including after-hours support.• Maintain and develop end to end monitoring and alerting infrastructure. • 24/7/365 environment, including rotating on call schedule. • Became IP Video systems subject matter expert for the organization in less than four months.

Philadelphia, Pa, Us

• Successfully launched QAM to IP Video hospitality project as lead engineer. Allowing organization to retain and acquire new, profitable, business customers.• Lead Operations Engineer. mDTA Hospitality Project. • Write and implement test and use cases.• Manage projects. Create documentation to ensure successful implementation of new technologies into existing complex infrastructures.• Implement and design new useful tools.• Provide technical support for all Comcast Arris and Cisco sites.

East Syracuse, New York, Us

• Maintain DNCS system and all related components. • Deploy new services with a high success rate.• Develop and implement processes for resolution of issues.• Maintain Video On Demand system and all related components. • Maintain Video On Demand success rate above 99.9%.Maintain Cisco CDN VOD implementation.