Todd Weisrock Email & Phone Number

Golden, Co, Us

Golden, Co

Executive advisor and delivery co-leader for a broad Customer Transformation program at a large US utility serving over 5M customers in 10 states.Program Manager for the site selection, building design, technical design and operating model design for the Remote Operations Center for the first manganese mine in the US.Program Manager for all technology aspects of the creation of Nevada Gold Mines, a joint venture between two large,global mining companies.Program Manager for the organizational redesign of Barrack Gold’s Nevada operations.Reporting to the CEO of a large marketing software company, led the strategy development, operating model design, and organizational design of their new Consulting Services division. Led the strategic design, operating model design, and organizational design; then initiated the implementation of an Enterprise PMO for a large US bank. Reported to the COO and CIO.

Golden, Colorado

My co-owner and I conceptualized and built Launch Colorado from the ground up, based in excellent guest service, made to order food and drink, and community service:Launch is where friends meet who enjoy hiking, cycling, skiing, concerts and other Colorado adventures. We provide high-quality espresso, food and spirits with friendly, knowledgeable service.

Greater Denver Area

Created the Customer Operations consulting service offering for PwC’s Utility Practice to assess the effectiveness of customer service and revenue cycle operations, then recommend and deliver improvements.Enhanced PwC’s business integration methodology to include a focus on Benefits Realization, integrated across the project lifecycle and all project work streams.Performed quality assurance reviews on Utilities Customer Transformation programs.

GreenPSF helps buildings achieve profitable sustainability through better information, competition, and transparency. GreenPSF is a digital marketplace that connects building owners, managers, and users with qualified solutions providers ‒ including product manufacturers, installers, lenders, and utilities. Users profile their buildings, discover savings opportunities, and list projects for solutions providers to compete and win.

Greater Denver Area

Created and led an expert team with global responsibility for project quality assurance, consulting portfolio risk and financial monitoring and analysis, internal investment PMO, rolling out project management methodologies and tools, and executive escalations for Oracle's Utility software and consulting vertical. Served in a senior leadership capacity based on many years of Utilities industry consulting, technology, business process, strategy and operations experience.Built strong, executive-level client relationships at Utilities, worldwide, based upon trust and industry, complex program / project execution and business process expertise; driving customer satisfaction and increased opportunities and revenue.Led the creation and management of a business value oriented, global consulting sub-practice focused on helping our clients maximize the improvements achieved from their existing Oracle Utilities solutions.

Greater Denver Area

Led a team driving strategy, transformational projects and application operations for Xcel Energy's Customer Care, Revenue Cycle, Marketing and Corporate Communications operations, serving 3M+ gas and electric customers across eight states. Daily contact and negotiation among senior executives stakeholders.Portfolio included Peace Energy (Hansen Technologies / First Data Utilities) Customer Information System, meter reading systems (including Itron and MV90), Siebel, call center technology, XcelEnergy.com, the intranet, and our customer service portal. Team of 20 internal consultants and 100+ outsourced and offshore resources.Major initiatives included performance tuning for high-volume transaction processing systems, Call Center technology replacement, extensive online self-service enhancement and expanding Automated Meter Reading. Responsible for development and operations of customer facing aspects of SmartGridCity, including meter reading, advanced billing, online access and demand response.

Assisted Utilities and service providers with customer care outsourcing and offshoring throughout screening and selection, due diligence, contracting, estimating and implementation, transition and operations.Performed quality assurance, including bid reviews, for complex Customer Information System (CIS) implementations, and delivered results and recommendations to C-level Utilities executives.Deep experience establishing, operating and transitioning Program Management Offices (PMOs) as well as with complex CIS selection, implementation, PMO and quality assurance.

Dallas/Fort Worth Area

Responsible for all onshore and offshore outsourced Revenue Cycle work for Utilities clients (billing, payments and other back office work).Owned execution of all projects and improvement of delivery capabilities. Established and ran Alliance Data Utilities project quality assurance function.Account manager and PMO over CIS, ERP and Work Management projects for a large, Southeast Electric Membership Corporation and its retail products and services affiliate. Planned and managed the CIS implementation of the year, presented at CIS Week in 2008.Platforms included Peace, Oracle SPL CC&B, Customer/1, Orcom eCIS, SAP (IS-U CCS), Enlogix (Banner).

Performed a variety of gas and electric utility customer care transformation activities to help clients gain efficiencies and maintain or improve quality of service in the US, Canada, Japan and the UK. Included CRM analysis and selection and readying gas and electric utilities for deregulation, as well as Customer Information System (CIS) development and implementation work.

Toronto, Canada Area

Responsible for customer care operations and transformational initiatives surrounding back office operations (billing / exception management, collections, payment processing, meter reading, bill print / statement processing, large account management) for 5 major utilities clients serving 5 million customers across North America. ABSU formerly known as CustomerWorks.

Atlanta, Ga

Assisted clients preparing for gas and electric deregulation in relation to customer care functions / Customer Information Systems. Customer Relationship Management.

Ba, Economics

Activities and Societies: Beta Theta Pi Fraternity, National Merit Scholar

Mba, Finance, Investment And Banking

Education record

Activities and Societies: Basketball. Varsity Cross Country, Track. Advanced coursework in Chemistry, Physics and Math. AFS exchange.