Todd Whipple Email & Phone Number

Experienced IT Operations Leader with a proven track record of leading and optimizing the day-to-day operations of Cloud services, support systems, and corporate applications. Skilled in managing infrastructure for databases, corporate networks, firewalls, storage, Active Directory, SCCM, data centers, and cloud services. Adept at managing diverse technical teams, including Systems, DevOps, Database, Storage, and Network engineers, to support CI/CD pipelines and infrastructure development. Strong leadership in managing onsite and offshore engineering teams, ensuring reliable performance across corporate and data center networks.* Oversee daily operations for mission-critical systems, corporate applications, support systems, and related infrastructure, ensuring high availability and performance.* Manage end-to-end infrastructure services, including databases, networking, firewalls, load balancers, storage solutions, Active Directory, SCCM, and physical and virtual server infrastructure.* Lead and mentor a multidisciplinary technical team of Systems, DevOps, Database, Storage, and Network engineers responsible for maintaining CI/CD pipelines and build infrastructure utilizing tools such as Perforce, GIT, Jenkins, and Puppet.* Direct and manage Corporate Network Engineering across multiple data centers and corporate offices, ensuring optimized network performance, security, and scalability.* Supervise a hybrid team of full-time employees (FTEs), onsite L2/L3 managed services engineers, and an offshore operations team of 13-15 L1/L2 engineers, maintaining operational excellence and high service levels.* Implement and support cloud services and data center operations to meet corporate and client demands.

Mountlake Terrace, Wa

Managed a team of Database Administrators (DBAs) delivering 24x7 support for SQL, DB2, and IMS database services across 5,000 databases, ensuring seamless business operations across all environments. Accountable for database provisioning, service management, project oversight, and strategic development of database solutions. Led Storage Operations, overseeing all storage arrays and supporting SAN and NAS solutions for both production and business continuity.Selected Achievements:• Supported 5,000 SQL Databases across multiple environments, multi-terabyte database systems.• Successfully sustain disaster recovery processes to ensure Business Continuity to core applications. Managed the DR processes to hot DR site with 15 minute replication of databases.• Accountable for Production Operations Annual budget.• Migrated and consolidated 8 aged Storage Arrays to 1 VMAX 20K. Reduced power consumption and data center floor space.• Simplified Storage Provisioning processes, reduction of storage requirements through Thin Provisioning and Over Subscription. • Stabilized 8 arrays: CX700, CX380, NX480, DMX4 under heavy utilization and over provisioned. • Stabilized aged Tivoli backup infrastructure until deployment of replacement solution. • Migrated storage support to EMC managed services for 24x7 monitoring and support. • Undertook and completed Organization transformation to support long term IT strategies.• Closed pre-existing compliance and audit findings with satisfactory ratings. Provided repeatable automated solutions to avoid repeat findings. • Implemented database logging and monitoring procedures.• Improved customer experience by reducing incident ticket and alerts by 70%. Created daily database health check reports and standup meetings. • Successfully migrated Tier 0/1 support from DBA team to 24x7 Production Operations (NOC) support.• Implemented real time database monitoring solutions. • Certified ITIL v3 Foundation

As Sr. Technology Manager at Washington Mutual, led diverse teams and initiatives across multiple business lines, driving efficiency, reducing costs, and delivering high-impact technology solutions. Managed teams of full-time employees, contractors, and on/offshore developers, ensuring the alignment of technology strategies with organizational objectives. Provided leadership in the development and implementation of state-of-the-art applications, project management, and compliance across various business functions.• 95% efficiency rating achieved after allocating project hours to direct, billable cost centers.• Created global architecture and development strategies to shrink development lead times. Reduced product rollout times from 14 to 5 months utilizing blended development teams of full-time employees and both onshore and offshore contractors.• Eliminated $10 million in expenses as part of overall cost reduction initiative. • Managed projects across section and organizational lines to develop state-of-the-art, web-based application utilizing best IT industry practices.• Effectively managed company’s MS SQL database administrators responsible for 250+ systems.• Maintained compliance on BASEL, SOX, and GLBA applicable laws, achieving outstanding ratings on state/federal risk and compliance audits.• Initiated and managed vendor contracts for staffing, software applications, and hardware while introducing rigorous SDLC controls for application and database development.• Successfully defined and implemented proactive monitoring solutions. Documented and implemented effective incident and escalation procedures.• Led successful project team in rolling out new Windows XP environment to 2,200 retail branches and 25,000 users.• Grew number of key performance metrics from 20 to 1,000 by developing application to allow business group to enter and modify key performance indicators.

Collaborated closely with the Executive Team to establish and execute both long-term and short-term strategic goals, ensuring alignment with the company's mission to remain at the forefront of emerging internet technologies. Directed the creation and development of the Quality Assurance (QA) and technology departments, integrating cutting-edge solutions and processes to strengthen the company's competitive position in the market. Spearheaded initiatives to identify and implement emergent technologies, establishing a strong technological differentiation in a rapidly evolving industry.Key Achievements:Strategic Vendor Engagement: Forged strong partnerships with leading technology vendors such as Cisco Systems, NEC, HP, Sun, and Microsoft to incorporate emerging technologies into the company’s service offerings. These collaborations ensured the integration of advanced solutions and the adoption of best practices in network infrastructure and services.Operations Knowledge Base Development: Led the creation of an operations knowledge base system, significantly improving the efficiency of internal processes and knowledge-sharing among teams. This system enhanced operational resilience and provided a foundation for future scalability and support across global operations.Multimillion-Dollar Budget Accountability: Managed a multimillion-dollar research and development budget, driving innovation while ensuring fiscal responsibility. Additionally, oversaw the corporate network budget, designing and deploying advanced network infrastructure across multiple locations in the Pacific Rim, ensuring robust, secure, and scalable systems that supported the company's international growth objectives.Information Systems Leadership: Instigated and led the development and management of critical information systems projects, ensuring the timely delivery of solutions that aligned with corporate objectives.

Directed and optimized the product delivery process across multiple divisions, including professional services, manufacturing, and shipping. Spearheaded the design and implementation of comprehensive corporate-wide database solutions, which significantly improved operational efficiency and scalability. Played a key role in driving process improvements and cost reductions by analyzing existing workflows and introducing strategic innovations.Key Achievements:Streamlined Manufacturing Operations and Reduced Costs: Negotiated a strategic partnership with a local vendor to outsource all manufacturing duties, eliminating the need for internal hardware component maintenance. This initiative not only standardized manufacturing processes but also significantly reduced overhead costs and improved operational efficiency by shifting to a fully managed, standardized production model.Reduced RMA Volumes and Shipping Costs: Implemented a sophisticated end-to-end customer support application and database system, which enabled real-time tracking of customer tickets, linked customer records, and monitored component inventory levels. This integrated solution drastically reduced Return Merchandise Authorization (RMA) volumes by improving issue resolution processes and proactive customer engagement, while simultaneously lowering shipping costs through optimized logistics and inventory management.

Served as the primary IT support for the library infrastructure systems at both Washington State University (WSU) and Eastern Washington University, overseeing critical conversion processes and steady-state support for their joint library catalog system. Played a pivotal role in ensuring seamless library operations and supporting the technological needs of students, faculty, and staff. Actively participated in numerous committees, contributing to the development and standardization of university-wide IT and library systems.Key Committee Memberships and Speaking Engagements:Data Control and Implementation CommitteeOnline Public Access Catalog (OPAC) CommitteeNT Managers CommitteeDesktop Standards CommitteeClassroom Standards CommitteeNetwork Standards CommitteeSpeaker: System Administration and Security of Your WEB OPAC Catalog (1997)Speaker: Converting Your OPAC Catalog to a WEB-Based System (1997)Speaker: Telnet and Z39.50 Gateway Design and Development (1996)Speaker: Systems Administration and Security (1996)Selected Achievements:Developed WSU Libraries' First Online Application: Designed and developed the university libraries' first online application, which revolutionized internal processes by enabling real-time, simultaneous viewing and modification of support tickets in queue. Designed and Administered LAN Operations and Bibliographic Instructional Labs: Led the design, development, and administration of Local Area Network (LAN) operations and bibliographic instructional labs, providing robust infrastructure for both instructional use and general library services. This contributed to improved resource accessibility and information literacy for library users.Implemented and Maintained Core Library Services: Directed the implementation and ongoing maintenance of critical library services, including the Graphical User Interface (GUI) for catalog access, terminal services, accounting systems, and various gateway links to external databases.