Todd Winchell Email & Phone Number

United States

North America

Greater Boston

• Install, Maintain, Qualify and Support Waters, ABI Sciex, Agilent, Thermo, Dionex, Shimadzu, PerkinElmer, CTC Autosamplers
• Demonstrate a strong focus on customer needs and satisfaction
• Train customers on-site
• Manage parts inventory and create field service reports
• Maintain knowledge about customers application and technology demands
• Pass along sales leads and support the sales team

• Install, maintain, qualify and support ABI and Thermo Mass Specs, Shimaduz HPLC and FPLC Systems, PerkinElmer HPLC Systems, Agilent HPLC Systems, CTC Autosamplers, and any Waters Products
• Demonstrate a strong focus on customer needs and satisfaction
• Train customers on-site
• Manage parts inventory and create field service reports
• Maintain knowledge about customers application and technology demands
• Pass along sales leads and support the sales team

• Installed, maintained, qualified and supported Waters LC/MS products
• Demonstrated a strong focus on customer needs and satisfaction
• Trained customers on-site and sign up customers for any additional training courses
• Mentored new hire field service engineers and made myself available as a resource for anyone on the team
• Manage parts inventory and create field service reports
• Maintained knowledge about customers application and technology demands

• Repaired/refurbished and tested any/all Waters products including:
• 2690 System
• 680 Controller
• Delta Prep Controller
• 600/600S L.P. Controller
• Prep LC Controller

• Built Waters Product circuit boards, tested to component level
• Assembled and tested Waters Alliance System from New Products to Manufacturing, utilizing knowledge of:
• Wiring Techniques
• Soldering Techniques
• Mechanical Work
• Semiconductors