Todd Winchell Email & Phone Number

United States

North America

Greater Boston

• Install, Maintain, Qualify and Support Waters, ABI Sciex, Agilent, Thermo, Dionex, Shimadzu, PerkinElmer, CTC Autosamplers• Demonstrate a strong focus on customer needs and satisfaction• Train customers on-site• Manage parts inventory and create field service reports• Maintain knowledge about customers application and technology demands• Pass along sales leads and support the sales team • Sell service contracts, system upgrades, products and accessories• Forward and/or escalate any issues to appropriate departments • Ensure that quality system procedures and policies/standards are adhered to at all timesEquipment: Waters UPLC/LC/MS, Agilent LC/GC/MS System, Sciex Mass Specs and Shimadzu LC systems, Thermo/Dionex LCMS systems.Supported Control Software Platforms: Empower Enterprise Networking, Empower (including LAC/E), Millennium32, MassLynx, Breeze, Excalibur, Analyst, Chromeleon, Chemstation, Openlab, Windows NT4/2000/XP/Vista/7/10, Microsoft Office, Lotus Notes, SAP, IFSSupported LC/GC/MS Systems: ACQUITY UPLC Systems, Nano, H/I/M-class, Nano CapLC, Autopurification Systems, e2695/2695/2690 Alliance, 2690/5D Alliance, e2795,2790/5 Alliance, 2795 Alliance HT, 2796 Alliance BioSep, Delta Prep Systems, Prep LC Systems, Breeze SystemsWaters MS Detectors ZQ, Quattro Micro, Quattro Premier, TQD, 3100/SQD, Xevo SQ2, Xevo TQD, XevoTQ, Xevo TQ, Xevo TQ-s, Xevo TQ-Xs, Waters Injectors and Collectors, Waters Pumps, Waters Detectors Waters Compliance Services: Software and Product Qualification Services Workbooks, AQT, SQT.Applied Biosystems/Sciex Mass Spec : API 2000, API 2000 QTRAP, API3000, API 3200, API 3200 QTRAP, API 4000, API 4000 QTRAP, 5000, API 5500, API5500 QTRAP,API6500, API6500+Shimadzu HPLC : LC10, LC20, LC30.LC40, Prominence, UFLC, XR, I-series.Agilent- 1100, 1200, 1260, 1290; Agilent Single Quad Mass Spec – MSDLeap/CTC Autosamplers-AllThermo/Dionex - All IC/DX Lines, U3000/Nano Series, Vanquish F/HPerkin Elmer HPLC - Series 200 Analyst

• Install, maintain, qualify and support ABI and Thermo Mass Specs, Shimaduz HPLC and FPLC Systems, PerkinElmer HPLC Systems, Agilent HPLC Systems, CTC Autosamplers, and any Waters Products• Demonstrate a strong focus on customer needs and satisfaction• Train customers on-site• Manage parts inventory and create field service reports• Maintain knowledge about customers application and technology demands• Pass along sales leads and support the sales team • Sell service contracts, system upgrades, products and accessories• Forward and/or escalate any issues to appropriate departments • Ensure that quality system procedures and policies/standards are adhered to at all timesEquipment: Agilent LC & GC Systems; Installation of ACQUITY Systems on non-Waters Mass SpecsSoftware: Empower Enterprise Networking, Empower (including LAC/E), Millennium32, MassLynx, Breeze, Excalibur, Analyst, Windows NT4/2000/XP/Vista/7, Microsoft Office, Lotus Notes, SAPWaters Systems: 2690/5 Alliance, 2690/5D Alliance, 2790/5 Alliance, 2795 Alliance HT, 2796 Alliance BioSep, ACQUITY UPLC H-Class and I-Class, nanoACQUITY UPLC Systems, CapLC, Autopurification Systems, Delta Prep Systems, Prep LC Systems, Breeze SystemsWaters Injectors and Collectors: U6K Injector, 746 Data Module, 717 Autosampler, 2700 Sample Manager, 2707 Autosampler, 2767 Sample Manager, 2777 Sample Manager, Waters Fraction CollectorsWaters Pumps: 500 Series Pumps, 600 Series Pumps, 625 & 626 LC Systems, 1500 & 1515 Pumps, 1525 & 1525u Binary Pumps, 2525/2535/2545/2555 Binary/Quaternary Gradient ModulesWaters Detectors: 410/2410/2414 Refractive Index, 2420/2424 Evaporative Light Scattering, 432 Conductivity, 464/2465 Electrochemical, 486 TUV, 2487/2489 UV, 2488 UV, 490 MWD, 996/2996/2998 PDA, 470/474/2475 Fluorescence Waters Compliance Services: Software and Product Qualification

• Installed, maintained, qualified and supported Waters LC/MS products • Demonstrated a strong focus on customer needs and satisfaction• Trained customers on-site and sign up customers for any additional training courses• Mentored new hire field service engineers and made myself available as a resource for anyone on the team• Manage parts inventory and create field service reports • Maintained knowledge about customers application and technology demands• Supported the sales team and any sales leads • Sold service contracts, system upgrades, products and accessories• Participated in relevant incentive programs when made available• Forwarded and/or escalated any issues to appropriate departments • Ensured quality system procedures and policies/standards were adhered to at all times

Repaired/refurbished and tested any/all Waters products including:• 2690 System• 680 Controller• Delta Prep Controller• 600/600S L.P. Controller• Prep LC Controller• 432 Conductivity Detector• 486 Analytical Detector• 464 Electrochemical Detector• 470 474 Fluorescence Detectors• 717 Auto Sampler Plus• M6000A Pump• 501 510 515 Pumps• M600 616 626 FHU• FHU LC 4000• Pump Control Module• BUS/Satin• 746 S.C.• 746 S.D.• Fraction Collector I & II• LCM1 Systems• Column Heater• Temperature Control Module• Degasser 2 & 4 Channel• 470 & 474 Lamps• 2690 2790 Column Heaters

• Built Waters Product circuit boards, tested to component level• Assembled and tested Waters Alliance System from New Products to Manufacturing, utilizing knowledge of:• Wiring Techniques• Soldering Techniques• Mechanical Work• Semiconductors• Transistors• AC and DC Theory• Testing and Troubleshooting• Practical training• Op Amp