Create instructional materials (tutorials, digital interactive, user guides, audio and video scripts, storyboards, navigational text, knowledge checks) that transform technical information into professionally written, engaging instruction.Identify learning objectives, performance outcomes, and evaluative strategies to deliver content including consulting with program owners and subject matter experts to identify learning gaps and content requirements.Assist in determining… Show more Create instructional materials (tutorials, digital interactive, user guides, audio and video scripts, storyboards, navigational text, knowledge checks) that transform technical information into professionally written, engaging instruction.Identify learning objectives, performance outcomes, and evaluative strategies to deliver content including consulting with program owners and subject matter experts to identify learning gaps and content requirements.Assist in determining instructional strategies, and conducts media analysis. Efficiently work with Subject Matter Experts and decision makers to formulate qualified solutions. Show less

Evaluated, designed, and developed 14 new Independent Author career lessons. • Created an online presence for direct contact of Indie Authors.• Setup Learning Managment System and online commerse.• Designed and developed in Articulate Storyline 2 all eLearning materials incorporating into compliant web-based eLearning as well as creating job aids.• Delivered all courses and accompanying materials on time and budget.

Evaluated, designed, and developed eLearning modules. • Designed and developed in Articulate Storyline 2 all eLearning materials incorporating Instructor Led Training sessions into compliant web-based eLearning as well as creating job aids.• Delivered all courses and accompanying materials on time and budget.

Developed eLearning courses from instructor-led training materials, provided instructional system design expertise, and performed needs assessment using the ADDIE model for client HP.• Designed and developed courseware modules for the technical service organization.• Developed new user guide for the digital front end of the industrial web press series.

Evaluated, designed, and developed 24 new hire training lessons for the Oregon Department of Revenue. • Evaluated existing Instructor Led Training materials for repurposing to eLearning interactions and activities.• Designed and developed in Articulate Storyline 2 all eLearning materials incorporating Instructor Led Training sessions into compliant web-based eLearning as well as creating job aids.• Delivered all courses and accompanying materials on time and budget.

Xerox Services University winner of the 2015 Brandon Hall Group Gold Medal for Innovative L&D. Contributed as valued team member responsible for national and international training initiatives.Learning Environments• Attained Level 3 Community Manager status for The Commons, Xerox’s social learning environment. Achieved Advisory Board membership representing the Americas. Led team of Level 3 CM in coaching a cohort of 49 learners through Level 1 certification. Mentored an engagement of… Show more Xerox Services University winner of the 2015 Brandon Hall Group Gold Medal for Innovative L&D. Contributed as valued team member responsible for national and international training initiatives.Learning Environments• Attained Level 3 Community Manager status for The Commons, Xerox’s social learning environment. Achieved Advisory Board membership representing the Americas. Led team of Level 3 CM in coaching a cohort of 49 learners through Level 1 certification. Mentored an engagement of 236 IDs in Gamification. Created and mapped new curriculum for the entire certification program.• Evaluated and developed training documentation for new Xerox BPO Learner Community LMS. Created six courses for IDs.• Engineered the establishment of best practices for Xerox Pathways, a curated learning environment. Demonstrated the ability to mix environments, pathways, LMS, and social learning to create a flexible and engaging learner experience.Projects• Constructed a three course series of one-hour Career Planning pathways for all of Xerox. As Lead ID envisioned learner outcomes, designed learner experiences, curated content and created needed material including the XS Career Planning Workbook.• Developed 32 pathways for 12 Korn Ferry Leadership competency series for all supervisory staff at Xerox. Responsible for entire training development process. Included readings, videos, activities, self-reflection, and mentorship interactions tying together LMS, Social Learning, and On Demand environments.• Conceptualized and collaborated with ID team as leader in the development of a Sales Enablement program for the BPO Sales Force. Standardized sales methodologies and created a greater cross-product collaboration to penetrate all accounts.• Spearheaded the reimagining of On-Boarding and Multi-Rate Plans training and print material for Call Center agents and supervisors. Disassembled existing supervisory training, reorganized it, and added new material for all new ILT sessions. Show less

Instructional System Design, data analysis, training developer using the ADDIE model for Suncor Energy, Canada’s largest oil and gas supplier with a $60 Billion Market value. Training development for Performance Improvement Project impacting all 5295 Purchasing and Accounts Payable employees with (Purchasing and Time Entry). A second project was Maintenance (Materials, Kitting & Staging).• Developed Web Based Training (16 courses), Quick Reference Guides (13 units), Interactive Process Maps… Show more Instructional System Design, data analysis, training developer using the ADDIE model for Suncor Energy, Canada’s largest oil and gas supplier with a $60 Billion Market value. Training development for Performance Improvement Project impacting all 5295 Purchasing and Accounts Payable employees with (Purchasing and Time Entry). A second project was Maintenance (Materials, Kitting & Staging).• Developed Web Based Training (16 courses), Quick Reference Guides (13 units), Interactive Process Maps (4 maps), and Instructor Led Training courseware modules for SAP R/3, BOBJ, Work Order Controls, and Finance to support Suncor’s business. Including course outlines, storyboards, and finalized courses with client approval. Managed coursework updates in preparation for translation into French. Show less

Client Kaiser Permanente. Evaluate, design, develop, implement, analyze information, and perform needs assessments. Attached to a enterprise level Call Center Services training development team responsible for supporting 31 contact centers in 7 regions the point of contact for 8.9 million members.• Designed and developed courseware modules for HP CHATS, the Membership Services contact management system, supporting internal business partners across the regional organization.• Developed… Show more Client Kaiser Permanente. Evaluate, design, develop, implement, analyze information, and perform needs assessments. Attached to a enterprise level Call Center Services training development team responsible for supporting 31 contact centers in 7 regions the point of contact for 8.9 million members.• Designed and developed courseware modules for HP CHATS, the Membership Services contact management system, supporting internal business partners across the regional organization.• Developed the backup training environment solution the Clinical Desktop project KPATHS to be deployed nationally through all seven regions.• Conducted Instructor lead train-the-trainer sessions, developed post training surveys encompassing Kirkpatrick level one and two responses. Created course summary reporting for management with analysis.• Researched and analyze engineering source material to determine training content. • Developed software application end-user training material, including facilitator guides, participant guides, and audio/visual aids using established templates and styles - Microsoft Office applications. • Conducted instructor-led training at customer facilities to end-users and managers. • Managed multiple tasks with conflicting priorities. • Provided performance feedback, including forecasting completion dates, identifying risks and issues, mitigating performance risks, and informing management of accomplishments, plans, and activities. Show less

Instructional System Design, evaluated, developed, implemented, analyzed information, and performed needs assessments.• Designed and developed 18 professional training SCORM 1.2 compliant eLearning modules for Testing Center of Excellence and Workload Automation groups to be available in a self-serve environment through NikeU. Worked with designated subject matter experts for each course. Managed project from storyboard concept to eLearning course delivery.• Created eLearning course… Show more Instructional System Design, evaluated, developed, implemented, analyzed information, and performed needs assessments.• Designed and developed 18 professional training SCORM 1.2 compliant eLearning modules for Testing Center of Excellence and Workload Automation groups to be available in a self-serve environment through NikeU. Worked with designated subject matter experts for each course. Managed project from storyboard concept to eLearning course delivery.• Created eLearning course template that met company standards and compatible with Nike’s Learning Management System using the ADDIE model.• Conducted a needs assessment for the technology groups and led project management, bringing it to completion two weeks earlier than project go-live date. Show less

Client Northwest Evaluation Association. Evaluate, design, develop, implement, analyze information, and perform needs assessments. • Designed and developed elearning modules incorporating SCORM compliant web based delivery as well as writing scripts for narration • Conducted a needs assessment for the Sales Group. Developed, designed, a self-serve sales presentation for prospects• Developed Instructional System Design procedures, and standards documentation for future e-learning… Show more Client Northwest Evaluation Association. Evaluate, design, develop, implement, analyze information, and perform needs assessments. • Designed and developed elearning modules incorporating SCORM compliant web based delivery as well as writing scripts for narration • Conducted a needs assessment for the Sales Group. Developed, designed, a self-serve sales presentation for prospects• Developed Instructional System Design procedures, and standards documentation for future e-learning development Show less

Evaluated, designed, and developed professional training. Implemented and analyzed performance improvement programs using the ADDIE model. • Conducted needs assessment for the Department of Corrections. Developed, designed, and implemented a survey of the learning management system iLearnOregon; created reports, and recommended sweeping changes to meet development needs of 3980 employees.• Designed and developed blended learning programs incorporating SCORM compliant web based… Show more Evaluated, designed, and developed professional training. Implemented and analyzed performance improvement programs using the ADDIE model. • Conducted needs assessment for the Department of Corrections. Developed, designed, and implemented a survey of the learning management system iLearnOregon; created reports, and recommended sweeping changes to meet development needs of 3980 employees.• Designed and developed blended learning programs incorporating SCORM compliant web based eLearning as well as writing scripts for multimedia programs.• Developed procedures, training policies, and documentation for professional development.• Researched development needs to design instructional units and networking events. Show less