Todd Zhou Email & Phone Number

The US-based startup’s cloud application platform allows companies to rapidly build and deploy real-time business applications based on data-streams from any number of IoT, mobile devices, existing enterprise systems and people.Applications built in VANTIQ sense, analyze, and act in real time to drive the required business behavior. These applications can be deployed on a combination of Cloud, On-Premise and Edge devices.

Shanghai City, China

- Establish and manage Greater China region professional services & customer success operations, and manage regional IoT Services P&L and Sales Growth. Constantly meet and exceed targets: revenue, margin, resource utilization, customer engagement, sales growth (new and upselling). Built Digital service capability & formulate Digital Managed Services methodologies with pilot digital twin projects.- Incubate local product management, solution innovation and development capability to enable quick local market entry and support sales growth. Hire, mentor, and empower the award-winning highly motivated and effective PS and CS team;- Collaborate with Sales, Commercial Ops, Marketing teams for new and upsell opportunities. liaise and influence effectively in a complex global org setting with geographically distributed team.- Continuously improve digital services and customer success operations, and provide industrial customers with cloud and on-premises digital services, high quality Industrial IoT solutions with advanced data analytic.- Provide digital transformation consultancy, ensure service outcomes and customer retainment/growth with China mainland and HK customers.

Dallas/Fort Worth Area

- Worked with C-level executives to manage the Hospitality IoT Services innovation winner’s agile product team, and solution implementation. Delivered Microsoft Azure Cloud powered commercial IoT services and BI analytics to hospitality vertical clients - Managed company's product/engineering process change, and helped the company establish its agile transformation and become more flexible, scalable to dynamic client requests. - Managed software partnership and vendor process for quick capability growth, resource scalability & cost saving. Engaged sales, service, and quality teams to prioritize field issue triage and resolution.

Dallas/Fort Worth Area

- Led the wireless/mobility services delivery of enterprise mobility solutions across AA’s global operations. - Positioned as a mobility solution consultant & services managers in customer frontline, providing client engagement, solution consultation, project mgmt., delivery services, to augment/transform corporate IT services into mobility/wireless domain- Led and engaged AA’s vertical BUs, vendors, and engineering teams for requirement gathering, solution deployment, and ensured mobility service requests being properly scoped, and rolled out on time.

Dallas/Fort Worth Area

- Managed product strategy, positioning, market trend for product portfolio across entire product life cycle with key US wireless carriers, big-box retailers, chipset vendors and software partners. - Led and direct product marketing, carrier RFP/bidding process, product implementation & launch with global cross-function teams. Managed P&L for liable product lines.- Localized and customized product & solutions for quick market entry and organic growth. Partnered with sales leadership to strategically sell in, sell through, and sell up with existing and new customers. - Orchestrated product team, carrier team, certification labs, and solution partners, and ensured product passing carrier certification and hitting carrier’s product launch milestones.

Greater Chicago Area

- Managed mobility application product operations with software partners. Resolved software product crisis and performance issues within technology partnership program. - Established MOTODEV application ecosystem processes and company-wide SW licensing-board process to streamline the product implementation with technology vendors, ensuring on-time market launch of mobile applications and the rich digital content user experience. - Managed globally-dispersed software engineering teams for mobility software development. Drove feature planning, system architecture, and implementation of mobile handset multimedia features.

Master'S Certificate, Program Management

Master'S Degree, Electrical And Computer Engineering

Bachelor'S Degree, Electrical Engineering