• Advised product management and advanced development, shaping NetWitness' product vision and strategy, which enhanced the effectiveness of threat detection and response solutions in an evolving cyber threat landscape.• Created and maintained strategic corporate development relationships.• Managed CISO, IT and Enablement

• Lead the launch of a new cloud-native SaaS product line, projected in growing market share by 20%.• Built and cultivated a high-performing product team of 10 members and an engineering team of 300, resulting in improved product development efficiency and innovation.• Infused GenAI into daily workflows, meetings, and multiple use cases in the product, enhancing productivity and innovation.• Engaged with hundreds of clients, gathering feedback and insights that directly influenced product roadmap decisions, leading to improved customer satisfaction.• Established clear communication channels with stakeholders, ensuring seamless product execution and alignment with business objectives.• Revamped the product roadmap to prioritize client needs and internal goals, resulting in a 13-point increase in customer satisfaction.

• Championed a technical perspective that informed strategic direction, ensuring product and development efforts aligned with company goals, resulting in improved project outcomes.• Influenced key decisions by contributing technical expertise and business insights, leading to enhanced organizational growth and strategic advancements.

• Successfully managed 150 staff across Development, QA, Product, and DevOps, in business unit and consulted operations for other 2 business units.• Led the ground-up rebuild of a critical multi-tenant serverless API component, reducing costs by 98% and ensuring smooth filing processes.• Strategically rearchitected existing technologies for cloud migration, creating highly scalable and cost-efficient systems.• Delivered a critical solution for an at-risk client, securing a sole-source contract after several failed attempts by others.• Resolved issues for an at-risk client in elections management, ensuring a smooth election process as reported by the Secretary of State

• Shaped strategic product development decisions, driving a 333% increase in EBITDA.• Launched a revamped post-breach cybersecurity suite, resulting in a 700% increase in pipeline growth to $16 million.• Managed the full customer journey, from pre-sales engagement to post-sales support, achieving a 96% customer satisfaction rate.• Led product development roadmap and prioritization, ensuring timely delivery of high-quality releases.• Promoted a client-centric culture within the product management team, driving informed product decisions.• Led the development of products in Computer Forensics, Post Breach Cybersecurity Investigations, Ediscovery, and Mobile Forensics using T-SQL and .Net, enhancing product capabilities and user satisfaction.

• Led product management and development operations, delivering solutions that resonated with the market and enhanced customer satisfaction by leading a global support department.• Prioritized tasks and leveraged cloud expertise across AWS, Azure, and Google Cloud, resulting in improved project delivery times and enhanced team efficiency.• Key achievements include a 250% increase in paid support tier revenue within a year, elevating customer satisfaction from 59% to 96% over two years through a customer-centric culture.• Established KPIs to drive team performance and engaged in pre-sales activities, contributing to significant revenue growth and exceeding customer expectations.• Developed and managed products in Computer Forensics, Post Breach Cybersecurity Investigations, Ediscovery, and Mobile Forensics, leading to enhanced product offerings and increased market competitiveness.

Due to the success of deployments and managing the legal team, my role expanded to include our corporate client focused product. Successfully stabilized revenue, creating process and procedures to ensure successful clients. • Developed implementation strategy for new product release.• Created testing pre-launch for team members to measure readiness• Worked with top tier clients (Fortune 500) escalated from within the group to identify root cause of the issue, deescalate the situation by providing a plan to resolution and delivering.• Provide technical guidance pre and post sales for complex software installations directing server, infrastructure, email systems, DBA’s and policy enforcement.• Streamlined reporting for all technical account managers to prevent stale data and duplicative entry.• Worked closely with development prioritizing issues, explaining customer requirements and answering questions from development to solve the customer problem.• Engaged in RFP, RFI and key client pre-sales activities and onsite presentations.• Worked with IT teams to recommend hardware for best performance.• Troubleshot bottlenecks on client systems that included expertise in Windows Networking, SQL Server performance, Disk IOP performance.• Created Standard recommendation for SQL Server Maintenance plans to prevent problems.• Updated C# and T-SQL Applications to solve client issues as a workaround or ongoing support tool.• Created standard support tools for assisting clients in resetting the system and gather information for troubleshooting purposes.• Updated T-SQL Scripts to look for known issues in the database to prevent upgrade or feature problems for Corporate products

• Product support and pre-sales position with software built on C#, .Net and SQL Server. • The position included providing technical guidance to clients in pre-sales and post-sales activities using a legal processing tool. • Provided technical expertise in pre-sales, implementation, training and support.• Promoted to primary onsite trainer.

• Performed Pre and Post Sales Technical activities for Enablesoft Foxtrot is an enterprise-level robotic process automation (RPA) solution. • Entry level support agent to provide assistance with logic in a wizard based scripting language• This included common programming logic of if/else and for loop statements.

Recruited out of college, was responsible for maintaining an office and selling homes to prospects. Agents would project and reach goals as well maintain a high satisfaction score in the process. Numerous awards with both volume and satisfaction scores. Sold over $37 million in real estate in less than 3 years.