Diane To Email & Phone Number

Vancouver, Canada Area

This role plays a key role for providing ongoing first-tier support to users of the Ungerboeck (USI) system. This includes performing detailed investigations, analysis of the errors or requests as well as communicating effectively with end users in order to resolve their matters, issues, and requests in a timely manner. + Develops test scenarios, runs test scripts, and analyzes results in order to assess and to identify ways to improve business processes, to review and to recommend changes to current system + Works closely with business end users in order to bridge any potential gaps between operations and system functionality and configurations+ Develops, coordinates, executes, and assesses projects related to training and documenting product and system knowledge to benefit the new incoming and current members+ Ongoing management of a ticketing system where users report system errors or inquiries to, which requires identifying a resolution and/or delegating to the appropriate unit or staff + Aims to provide timely and excellent customer service through responses to inquiries and tickets + Processes and identifies EBMS access requested by employees based on access permission guidelines+ Proactively conducts assessments of current business practices in order to identify opportunities for improvements in the department+ Tracks and documents existing business practices, procedures, and policies to ensure consistency and accuracy+ Assists in developing effective training programs through verification of business needs and objectives

+ Reconciled financial reports on a daily, weekly and monthly basis utilizing the EBMS Ungerboeck software and Microsoft Excel + Managed and monitors revenues of over $10,000,000 generated by both external and internal clients divided between operations held at the downtown campus locations + Worked closely with many contacts including the Director of MECS and Harbour Centre Administration with cheque deposits, accounts receivables, processing and invoicing+ Liaised with the Operations Manager of Lazy Gourmet in regards to cash bar and host bar consumption reports, closing of catering work orders and commission reports. + Utilized Moneris for credit card transactions and upload electronic journal vouchers to Peoplesoft's FIN and FAST programs + Ensured the accuracy of payment amounts, revising billing information and closed work orders + Liaised with event managers and event planners to ensure correct billing and resolve any billing discrepancies+ Daily accounts payable transactions and bi-weekly internal and external uploads of credit receipts

+ Planned multiple events independently and as a team while triaging events or inquiries based on the level of urgency + Handled the logistics of each event and all the necessary deliverables prior to an event including audio visual, catering and room sets and as a result, we generate over $10,000,000 in revenue from both internal and external clients

+ Provided on-site client support for multiple events and proactively coordinates all events to make sure they are running smoothly and efficiently+ Coordinated all audio visual, catering and room sets and assists with the preparation and set up of all operations+Utilized the EBMS Ungerboeck event management software and Microsoft Visio+ Liaised and maintains radio contact with supporting departments+ Responded to telephone calls and e-mails from clients regarding event scheduling, changes and event contracts+ Reviewed accuracy of all client service requirements and all paperwork that ensures appropriate service can be and will be provided+Detail-oriented and has a high level of time management skills

- Liaised with the sales team to actively marketing products at events- Provided the organization’s presence during promotional events- Ensured all project milestones and deliverables are met- Conducted weekly meetings with the design team to produce innovative ideas and designs for the upcoming term.- Administrated client mailing list to distribute new information updates- Coordinated inventory count to prevent shrinkage and loss- Perform opening and closing cash balances during booth days - Raised $1000 in less than 4 months through actively marketing club merchandise and campus events

- Re-branded the student club to "SFUplay" which was formerly known as "Business Leisure and Health (BLaH)" to enhance the quality of the campus experience by organizing sporting events to recognize and promote an active and healthy balanced lifestyle for the student body.- Designed marketing materials and promoted events in collaboration with other student organizations.- Designed and updated the website and mailing list

- Achieved daily sales targets as part of a team by providing exceptional customer service on a daily basis- Leadership and initiative demonstrated through training of new staff- Demonstrated quick, safe and secured cash handling which resulted in loss prevention and increase in sales- Knowledge with the POS system

- Trained current and new staff while ensuring staff is knowledgeable and motivated to achieve sales targets- Managed the overall daily operations and ensuring utilization of staff- Demonstrated effective opening and closing procedures