Tourism, at its core, is the desire to be of service to someone, which is like second nature to me. It’s no surprise then that from my education to my professional experience - all has been centered around the hospitality sector. I’ve worked in world-renowned hotels for more than 15 years. My beginnings were humble but I managed to climb up the professional ladder thanks to my hard work and dedication. My main competencies include:🏨 Hotel management 🏨 Operations management🏨 Leadership🏨 Customer ServiceMy path in Novotel started as a front desk employee and eventually, I grew into a manager. To achieve this I underwent extensive training and had the opportunity to learn from and interact with amazing professionals such as Vincent Dujardin, Christophe Bergeron, and Jean Wendling. I am an individual who’s always open to improvement and learning more. My goal in life is to never sit still in one place and instead constantly challenge myself to go outside of my comfort zone and adapt. I am a people person and always strive to form lasting relationships, be empathetic, and learn as much as I can from those I meet.Work-life balance is something I consider important though. In my free time, I am together with my family, which includes my dog. I also love hiking and football.
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General ManagerNovotel SofiaSofia, Bg -
General ManagerNovotel Sofia Dec 2022 - PresentSofia, Sofia City, BulgariaA part of the world-renowned Accor chain, one of the biggest hospitality companies worldwide Novotel Sofia is a perfect choice for business or leisure travelers. It has a convenient location, modern and practical amenities, as well as six flexible meeting and events rooms that boast state-of-the-art equipment for conferences and celebrations.My hard work, adaptability, and determination allowed me to become the hotel’s general manager. Currently, my main responsibilities… Show more A part of the world-renowned Accor chain, one of the biggest hospitality companies worldwide Novotel Sofia is a perfect choice for business or leisure travelers. It has a convenient location, modern and practical amenities, as well as six flexible meeting and events rooms that boast state-of-the-art equipment for conferences and celebrations.My hard work, adaptability, and determination allowed me to become the hotel’s general manager. Currently, my main responsibilities include:✔️ Overseeing all administrative and operational functions ✔️ Ensuring the high quality of all services offered by the hotel✔️ Working together with and leading all managerial and sales teams Show less -
Operations ManagerAccor Jul 2019 - Dec 2022My main responsibilities included: ✔️Overseeing and ensuring the quality of each department of the hotel✔️Maximising hotel profit via strategic decisions based on reports✔️Working together with various team leaders to ensure the best quality of services✔️Overseeing all day-to-day operations and handle queries and issues timely -
Front Office ManagerAccor Aug 2016 - Jun 2019My main responsibilities included: ✔️Managing and leading front office team to provide high-quality of services✔️Ensuring quantitative and qualitative targets are being met ✔️Overseeing the application of all internal policies, procedures and rules✔️Providing excellent customer service and high satisfaction ✔️Training and selection of current team members -
Assistant Front Office ManagerAccorhotels Group Jan 2015 - Aug 2016Sofia, BulgariaMy main responsibilities included:✔️Ensuring a high level of customer satisfaction✔️Resolving any issues presented by guests ✔️Managining front office team and improving collaboration✔️Providing sufficient training and information to all new and current employees✔️Preparation and dissemination of monthly and daily reports -
Front Desk Shift LeaderAccorhotels Jan 2014 - Dec 2014BulgariaMy main responsibilities included:✔️Managing all team members and ensuring they provide quality customer service✔️Handling guest issues and inquires in a timely manner ✔️Providing reports to manager in charge -
Front Desk AgentAccorhotels Oct 2012 - Dec 2013BulgariaMy main responsibilities included:✔️Providing quality customer service to all incoming and departing guests✔️Making daily reports to team manager ✔️Handling any incoming guest queries -
Front Desk Shift LeaderIntercontinental Hotels Group (Ihg®) Jan 2010 - Feb 2012BulgariaIHG Hotels & Resorts is a British multinational hospitality company that heads several high quality hotels, including Holiday Inn Sofia. My responsibilities included:▪️Managing all team members and ensuring they provide quality customer service▪️Handling guest issues and inquires in a timely manner ▪️Providing reports to manager in charge -
Front Desk AgentIntercontinental Hotels Group (Ihg®) Jan 2009 - Dec 2009BulgariaMy main responsibilities included:▪️Providing quality customer service to all incoming and departing guests▪️Making daily reports to team manager ▪️Handling any incoming guest queries -
Concierge / BellboyIntercontinental Hotels Group (Ihg®) Sep 2008 - Dec 2008BulgariaMy responsibilities included:▪️Providing high level of customer service to guests ▪️Welcoming and escorting guests to and from their rooms ▪️Assisting guests with their luggage
Todor Minev Education Details
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Tourism And Travel Services Management
Frequently Asked Questions about Todor Minev
What company does Todor Minev work for?
Todor Minev works for Novotel Sofia
What is Todor Minev's role at the current company?
Todor Minev's current role is General Manager.
What schools did Todor Minev attend?
Todor Minev attended International Business School (Ibs) - Bulgaria.
Who are Todor Minev's colleagues?
Todor Minev's colleagues are Sayab Khan, Vishu Samanranayaka, Deepak Das, Marc Schirinzi, Hein Thura Min Thwin, Hamed Coulibaly, Sundus Altayeb.
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Todor Minev
Saint Julian's, Malta -
1bugabond.com
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Todor Minev
Brussels
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