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@cbts.com
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1 phone found area 866
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LinkedIn matched
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Tod Stapp is listed as Voice Engineer at CBTS at CBTS, a company with 1407 employees, based in Cincinnati Metropolitan Area, United States, United States. AeroLeads shows a work email signal at cbts.com, phone signal with area code 866, and a matched LinkedIn profile for Tod Stapp.
Tod Stapp previously worked as Voice Engineer at Cbts and Analyst at Luxottica. Tod Stapp holds Mba, Business Administration from Xavier University.
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AeroLeads found 1 current-domain work email signal for Tod Stapp. Compare company email patterns before reaching out.
I am a results oriented professional with a history of increasing responsibilities throughout my career. My expertise includes system administration, forecasting, modeling and analysis. My skills were developed over a career involving operations support, call routing on multiple platforms, workforce management, time & attendance, customer service, and sales. PROFESSIONAL EXPERIENCE Responsibilities Enterprise Contact Centers – From front line staff to ACD administration and workforce optimization ACD Administration - require full understanding of ACD environment and technology for routing customer calls to appropriately skilled agents with technological support collecting and providing information in order to improve the customer’s experience. First contact for system issues Workforce Optimization - Forecasting workload, schedule staff and modeled direct labor expense. Provided trend, gap, and regression analysis, with presentation of findings and recommendations. Monitor forecast to actual workload and adjust staffing appropriately. Provide reporting to management for them to provide performance feedback. Staff management, - hire, train, performance feedback, goal planning and annual reviews for individuals and teams of 5 to 30 individuals. Projects - research, purchase, and replace workforce management system. Project was completed on time with a 2 year ROI through improved forecasting, scheduling and real-time schedule adherence. Call routing lead and participant to determine customer needs through discussion, design, proposal, testing and implementation. Customer interaction - internal and external, face to face, and indirect communication for regular meetings, live call bridges, periodic updates for support issues. Value added sales model for prospective customers. Registered financial representative - series 6, 63 and 7 licenses. Sales and account service. Systems and applications Avaya CM, System Manager, Session Manager, Call Management System, Messaging, Experience Portal Interactive Intelligence, Aspect ACD’s Blue Pumpkin, Pipkins, IEX Remedy, Service Now Kronos
Listed skills include Forecasting, Analysis, Process Improvement, Telecommunications, and 1 others.
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Support of customer multi-site Avaya Call Manager and ACDs. Managed IMAC tickets and performed required work within service level agreements. Projects required consulting with customers on call handling best practices and built call routing and auto attendants to meet customer requirements. Worked with individuals and teams from setting up and.
Mason, Ohio
Administrator of Kronos cloud application for pay schedules, time off accrual, time & attendance plus forecast and scheduling. Call center analyst performing as an Avaya and Interactive Intelligence PBX administrator, including call routing and agent administration. Responsibilities also include forecast call volume, handle timesand shrinkage, schedule.
Seasonal employment while searching for career oriented position. As a Transportation Specialist I work to resolve issues between carriers and Gap brand stores so merchandise is available for sale on time. Use phone and email to coordinate, inform and instruct all parties if there are changes and variances to the delivery plan. Select merchandise to pack.
Directed all efforts for 60 person team receiving paper transactions from branches, vaults, and corporate customers to encode information, balance and reconcile transactions, and prepare for imaging.*Recruited, trained, and managed high performance team*Provided performance reviews, goal planning and direction for individuals and team *Conducted regular.
Responsible for support team and projects to maintain and improve IT help desk operations. *Implemented workforce planning application locally and internationally *Research applications for potential to improve help desk incident management *Verification of vendor claims for potential improvement of incident management *Logistical workspace management for.
Responsible for various aspects of workforce management in a high volume multi-skilled call center.*Forecast short term and long term workload and scheduled staff to meet service level requirements*Deliver long term and short term staffing plans facilitating training classes, meetings, and skill set availability *Responsible for real-time schedule.
High volume inbound financial services call center for sales, customer service, and trading. *Representative duties required a series 6, 63 and 7 licenses *Command of value added selling techniques*Provided timely and accurate account information, policies and procedures, plus trades as a customer service representative*Monitored peers to provide quality.
Other employees you can reach at cbts.com. View company contacts for 1407 employees →
Prakash S
Colleague at Cbts
Greater Chennai Area, India
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BG
Balaji Govindarajulu
Colleague at Cbts
Chennai, Tamil Nadu, India, India
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MB
Michael Bramel
Colleague at Cbts
Cincinnati Metropolitan Area, United States
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KG
Kulbhushan Gandhi
Colleague at Cbts
Bengaluru, Karnataka, India, India
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NB
Nick Baum
Colleague at Cbts
Louisville, Kentucky, United States, United States
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RH
Rick Heller
Colleague at Cbts
Anna, Texas, United States, United States
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TP
Thalys Palazzo
Colleague at Cbts
Salvador, Bahia, Brazil, Brazil
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KS
Kyle Sizemore
Colleague at Cbts
Cincinnati Metropolitan Area, United States
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AS
Arun Sasidharan
Colleague at Cbts
Tiruvallur, Tamil Nadu, India, India
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KL
Kassia Lathrop
Colleague at Cbts
Longmont, Colorado, United States, United States
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Transferred from Engineering to Business in 1981.
Quick answers generated from the profile data available on this page.
Tod Stapp works for CBTS.
Tod Stapp is listed as Voice Engineer at CBTS at CBTS.
AeroLeads has found 1 work email signal at @cbts.com for Tod Stapp at CBTS.
AeroLeads has found 1 phone signal(s) with area code 866 for Tod Stapp at CBTS.
Tod Stapp is based in Cincinnati Metropolitan Area, United States, United States while working with CBTS.
Tod Stapp has worked for Cbts, Luxottica, Gap Inc., Us Bank, and Siemens Itron Business Services.
Tod Stapp's colleagues at CBTS include Prakash S, Balaji Govindarajulu, Michael Bramel, Kulbhushan Gandhi, and Nick Baum.
You can use AeroLeads to view verified contact signals for Tod Stapp at CBTS, including work email, phone, and LinkedIn data when available.
Tod Stapp holds Mba, Business Administration from Xavier University.
Tod Stapp is listed with skills including Forecasting, Analysis, Process Improvement, Telecommunications, and Process Scheduler.
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