Alann V. Email & Phone Number

Canada

Calgary, Alberta, Canada

Ottawa, Ontario, Canada

• Built a very strong relationship with our customers and be the go-to person for deployment and product queries
• Customer-facing SaaS experience working with customer organizations that have over 10,000 employees
• Understanding our client expectations and expected outcomes related to their deployment and onboarding of users and help them achieve success
• Manage client deployments including training, and support, resulting in a 95% customer satisfaction rate.
• Work with Sales and development to ensure that we have a clear path to customer success, achieve excellent customer satisfaction
• Stay up to date with the product evolution by using the solution and understanding the use cases of our clients

Waterloo, Ontario, Canada

• Triaged and address incoming client request on Zendesk, reducing response time by 15%
• Delivered high-quality troubleshooting guidance, achieving a 98% issue resolution rate.
• Ensured solutions are of a high degree of quality and accuracy and that customer communications prioritize a top-tier client experience
• Contributed to new customer success initiatives, enhancing overall client experience.

Waterloo, Ontario, Canada

• Achieve high levels of customer satisfaction in responding to inbound requests via phone, chat, and email.
• Troubleshoot technical and non-technical issues, ensuring timely resolution.
• Verify customer and account data.
• Communicate with customers as to the status of their subscription, new update and software.
• Assists with weekly report.
• Worked with QA Team to ensure a client success goal.

Waterloo, Ontario, Canada

• Managed a mix of emails and chats, ensuring quick response times.
• Ensuring clients have a quick response time by staying on top of assigned tickets
• Acted as a business coach, providing clients with holistic solutions to grow their businesses.
• Provide coaching/growth opportunities to clients for their businesses
• Offer needs-based solutions, not pushy sales
• Handled 20-30 Ecommerce accounts, using a consultative approach to help clients overcome challenges and achieve goals.

Waterloo, Ontario, Canada

• Provide exceptional customer service and support by email and phone.
• Processing documentation, coordinating renewals and logistics.
• Opening quotes/tickets and sending orders to fulfillment.
• Presentation and demo for potential clients and current clients for new products/services.
• Customized new-hire training to address individual learning styles.
• Created new employees mentoring program.

Waterloo, Ontario, Canada

• Communicated professionally with customers, ensuring timely updates on dispatch statues.
• Managed issues related to Field Service Partner dispatch processes and identifying opportunities for improvement.
• Triaged and responded to calls and emails from users and tickets generated by using Cisco and by other software.

Experienced private tutor specializing in Grade 11 and 12 math, helping students build confidence and achieve academic success. Dedicated to providing personalized instruction and support to help students excel in their studies. Available for one-on-one sessions to reinforce concepts, improve problem-solving skills, and prepare for exams. Passionate about.

Kitchener, Ontario, Canada

• Installed and Configured Windows Server and network troubleshooting.
• Networking, LAN & WAN trouble shooting
• Basic understanding of Linux and making changes via command line
• Troubleshoot students’ accounts
• Making sure that every student has access to all the facilities, internet and tools within college
• Assisted students with account issues, ensuring access to college facilities and resources.

Cabuyao, Calabarzon, Philippines

• Participated in lean manufacturing and production studies.
• Proposed new layouts in the production area using AutoCAD, improving efficiency.
• Assisting new clients, and participated in administrative/human resources tasks, and scheduling.
• Processing of various financial documents, experience with CRM (customer relationship management)
• Conducted market research on competing firms.
• Strong time management and prioritization abilities

Business Administration - Management

Bachelor'S Degree, Industrial Engineering