Tolulope Olasupo Email & Phone Number

Nigeria

• Led product management efforts with a user-centric focus, driving a 35% revenue increase for Dtunes.ng within six months. Implemented data-driven enhancements for our B2C product offerings, boosting sales growth and.
• Drove a 40% increase in online presence and engagement through digital marketing strategies. By conducting market research, optimizing operations and collaborating with stakeholders, we achieved a 25% expansion in.

Lagos, Nigeria

• Maximized team efficiency, achieving a 10% increase in staff and process productivity, evaluated operational costs, improving order fulfillment times by 15% and enhancing cost-effectiveness.
• Doubled as a human resource and redefined team approach through quarterly performance reviews and reduced workplace conflicts, Overhauled the customer service process for better communication and issue resolution.

Lagos, Nigeria

• Streamlined client documentation, tracked and collated and leveraged user feedback for product enhancement, achieving a 95% customer satisfaction rate, 100% accuracy in call logs and reduced response times by 20%.
• Processed customer correspondence via communication channels, including emails, phone calls, and in-person interactions, cross-selling products and providing educational support on services, product offering and.

Lagos, Lagos State, Nigeria

• Managed product development from ideation to launch, collaborated with diverse companies to facilitating system integration, aligning technical requirements with their business objectives, improving processes.
• Supported cross-functional teams, achieving a 98% on-time and on-budget delivery of B2B software solutions, ensuring compliance with industry standards, improving overall system functionality and documenting product.