• Served as the first point of contact for IT support help within the organisation.• IT support for paid staff and volunteers, including remote troubleshooting theirdevices as needed; assisting with network access issues for remote workers; adhoc IT support via Teams for Office 365 and line-of-business applications.• Creating documentation for IT service users both within the Service Desk portal,or through making self-help screencasts.• Accurately recording IT support requests into the IT Service Desk throughcreation and management of request tickets.• Managed the organisation’s WordPress website, including leading a post-pandemic web refresh project

• Expiry date inspection of the dispensary to ensure health and safety measures formedication are up to code.• Sales of ‘Off the counter’ medication to customers and reviewing transactionreceipts of each day.

• Researching the application of AI usage within financial sector. A presentation is thengiven to all staff members looking over facts/statistics, weighing out the positivesand negatives of AI use for wealth advisory organisations.• Data management of both physical and digital client files; organising client infobased on their wealth into specific-coloured tiers. Clients from all tiers are thenhanded over to their respective advisors.