Toheed R. Email & Phone Number

Lahore, Pk

Lahore, Punjab, Pakistan

- Visa Application Processing: Coordinate and manage the end-to-end visa application process for employees traveling internationally, especially GCC countries, ensuring compliance with respective regulations.- Documentation: Collect and organize all necessary documents for visa applications, including passports, letters of invitation, and any additional required paperwork.- Liaison with Embassies: Establish and maintain effective communication with embassies and consulates to expedite visa processing and address any inquiries or issues.- Policy Compliance: Stay informed about changes in visa regulations and ensure company policies align with current requirements.- Employee Guidance: Provide guidance to employees on visa application procedures, document requirements, and any travel restrictions.- Travel Arrangements: Coordinate domestic and international travel for employees, including flights, accommodations, and ground transportation.- Purchasing travel insurance.- Hotel/Apartment booking, car rental arrangements and coordination.-->General Administration:- Facility Management: Oversee general administration tasks related to office facilities, ensuring a conducive and well-maintained work environment.- Vendor Relations: Interact with travel agencies, hotels, and other service providers to negotiate favorable rates and ensure seamless travel experiences.- Expense Management: Monitor and process travel-related expenses, ensuring compliance with company policies.- Communication: Serve as a point of contact for employees regarding travel and general administration matters, fostering effective communication.- Documentation and Record-keeping: Maintain organized records of visa applications, travel arrangements, and other relevant documents.- Managing OPEX of Lahore office, its end-to-end maintenance.- Managing in-house lunch.- Managing courier.- Dealing with LCCI, Chamber

Lahore District, Punjab, Pakistan

Meet & greet all the visitors/staff upon their arrival at the office in an effective, kind, and professional manner and direct them to the relevant department.Deal with queries of callers/visitors and provide necessary information to them. As needed assists with clerical tasks including typing, filing, etc.Dealing with senior management and other VIP guests.Schedule appointments and maintain an appointment diary for Higher management.Nominate staff for dispatch letters and maintain dispatch register.Maintain the asset management.Maintain the vehicle management.Ensures knowledge of staff movements in and out of the organization.Keep and maintain the reception area clean & tidy all the time.

Lahore, Punjab, Pakistan

Ensure flawless, upscale, professional, and high-class guest service experiences.Analysing customer feedback and providing strategic direction to continuously improve the overall rating.Responding to guest needs and anticipating their complaints.

Lahore, Pakistan

Review arrival lists to welcome guests.Attend to special guests (e.g. VIPs) and answer their inquiries.Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)Provide information about amenities, areas, and venues and promote services.Anticipate guest needs and build rapport with guests.Offer assistance with certain tasks (e.g. confirming travel arrangements via flights or rent a car)Address customer complaints and escalate to Guest Relations Manager when needed.Record information in the logbook daily.Ensure compliance with health and quality standards.

Lahore, Punjab, Pakistan

Greet the guests over a telephone call and deal with them warmly.Communicate with guests and looking to make or cancel hotel reservations.Coordinate with housekeeping, concierge, room service, and kitchen staff to meet guest requirements.Listen to guest complaints and resolve them as quickly as possible.

Bachelor'S Degree, Communication, Journalism, And Related Programs

Diploma, Hospitality Administration/Management, A+

Activities and Societies: Reception Operations and Services

I.Com, Business Administration And Management, General, A

Matriculation, Computer Sciences