Taneli Heinonen
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Taneli Heinonen Email & Phone Number

Head of Customer Experience at OP Financial Group, Researcher & Teacher at Insight Delivery at OP Financial Group
Location: Helsinki, Uusimaa, Finland 11 work roles 2 schools
1 work email found @op.fi LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

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Current company
Role
Head of Customer Experience at OP Financial Group, Researcher & Teacher at Insight Delivery
Location
Helsinki, Uusimaa, Finland
Company size

Who is Taneli Heinonen? Overview

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Quick answer

Taneli Heinonen is listed as Head of Customer Experience at OP Financial Group, Researcher & Teacher at Insight Delivery at OP Financial Group, a company with 6227 employees, based in Helsinki, Uusimaa, Finland. AeroLeads shows a work email signal at op.fi and a matched LinkedIn profile for Taneli Heinonen.

Taneli Heinonen previously worked as Head of Customer Experience for SMEs at Op Financial Group and CX Lead for SMEs at Op Financial Group. Taneli Heinonen holds M.A., Applied Cultural Analysis from Lunds Universitet.

Company email context

Email format at OP Financial Group

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{first}.{last}@op.fi
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Profile bio

About Taneli Heinonen

I help companies understand people as cultural and social beings, instead of as mere numbers on a spreadsheet.

Listed skills include Qualitative Research, Ethnography, Research, Social Sciences, and 16 others.

Current workplace

Taneli Heinonen's current company

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OP Financial Group
Op Financial Group
Head of Customer Experience at OP Financial Group, Researcher & Teacher at Insight Delivery
helsinki, southern finland, finland
Website
Employees
6227
AeroLeads page
11 roles · 21 years

Taneli Heinonen work experience

A career timeline built from the work history available for this profile.

Head Of Customer Experience For Smes

Current

Finland

Jul 2023 - Present

Cx Lead For Smes

Finland

Small and medium-sized enterprises are the versatile and beautiful bulk of the Finnish economy. My role is to generate insights into their world and improve their customer experience.

Jun 2022 - Aug 2023

Consultant

Current
Insight Delivery

Helsinki Area, Finland

Delivering fruitful insights for strategic decision-making - together with clients. Projects are carried out in close collaboration, which allows me to understand the challenges people face in their daily work. I like to operate on a practical level, which doesn't need to be as clean and clear-cut as the visual representations of typical development.

Jan 2015 - Present

Founder & Board Member

Current

Helsinki, Southern Finland, Finland

Together with like-minded professionals, we started an association registered in Finland to spread knowledge and promote the use of human sciences in strategic analysis and decision-making. Over the years, we have managed to grow a relaxed and supportive community for people navigating between the various fields of business, academia, design, strategy, and.

Dec 2019 - Present

Lecturer

Current

Finland

Teaching two Master's level courses in Service Innovation and Design:Deep Customer Insights through Ethnographic ResearchAn introductory course in applying human insights to service design challenges. We have a real client case and I guide teams in translating business problems into research challenges for ethnographic inquiry, and findings of ethnographic.

Aug 2015 - Present

Teacher

Current

Finland

Design for Government I teach and mentor multidisciplinary teams of Master's students on a project-based studio course. Each team receives a brief from one of the ministries of the Finnish government. During the course, we apply different methods of design thinking and doing in order to translate the original brief into a more defined understanding, and in.

Feb 2015 - Present

Columnist

Sharing some of my thoughts on applying human sciences in business and design bi-monthly in Kauppalehti Fakta.

Jan 2020 - Aug 2023

Insight Director

/Diagonal

Helsinki, Finland

Diagonal (currently known as Hellon) is a service design agency. I was responsible for delivering insights for the service design projects and helped turn them into tangible solutions in the form of interesting service concepts. I framed research plans, ran field research activities, recruited freelance researchers in different countries, conducted.

Mar 2014 - Jan 2015

Consultant

Gemic is strategic innovation consultancy applying tools of social sciences to difficult business problems. As a consultant, I designed, organized and ran many ethnographic research projects around the world. In a small fast-growing consultancy I had a chance to work directly with the founders, and to take a lot of responsibility in project management.

2011 - 2014 ~3 yrs

Teacher Of Sociology And Marketing Assistant

Helsinki

I taught and coached people applying to become university students of Sociology for their entrance exams. As a marketing assistant I held a lot of lectures for high school students around the country on possible future study paths and the coaching that is offered for the entrance exams. I also benchmarked the competitors, promoted at conventions and helped.

2009 - 2010 ~1 yr

Jarrumies / Brakeman

Helsinki, Uusimaa, Finland

Operating one of the last classic wooden rollercoasters requiring a brakeman to ride along in the train.

2005 - 2010 ~5 yrs
Team & coworkers

Colleagues at OP Financial Group

Other employees you can reach at op.fi. View company contacts for 6227 employees →

2 education records

Taneli Heinonen education

M.A., Applied Cultural Analysis

"Master's programme in Applied Cultural Analysis (MACA) is a hands-on programme that will teach you how to conduct cultural analysis.

FAQ

Frequently asked questions about Taneli Heinonen

Quick answers generated from the profile data available on this page.

What company does Taneli Heinonen work for?

Taneli Heinonen works for OP Financial Group.

What is Taneli Heinonen's role at OP Financial Group?

Taneli Heinonen is listed as Head of Customer Experience at OP Financial Group, Researcher & Teacher at Insight Delivery at OP Financial Group.

What is Taneli Heinonen's email address?

AeroLeads has found 1 work email signal at @op.fi for Taneli Heinonen at OP Financial Group.

Where is Taneli Heinonen based?

Taneli Heinonen is based in Helsinki, Uusimaa, Finland while working with OP Financial Group.

What companies has Taneli Heinonen worked for?

Taneli Heinonen has worked for Op Financial Group, Insight Delivery, Human Sciences In Strategy, Laurea University Of Applied Sciences, and Aalto University.

Who are Taneli Heinonen's colleagues at OP Financial Group?

Taneli Heinonen's colleagues at OP Financial Group include Jussi Seppänen, Aftab Ansari, Aleksander Matikainen, Saara Holappa, and Jarmo Kajolinna.

How can I contact Taneli Heinonen?

You can use AeroLeads to view verified contact signals for Taneli Heinonen at OP Financial Group, including work email, phone, and LinkedIn data when available.

What schools did Taneli Heinonen attend?

Taneli Heinonen holds M.A., Applied Cultural Analysis from Lunds Universitet.

What skills is Taneli Heinonen known for?

Taneli Heinonen is listed with skills including Qualitative Research, Ethnography, Research, Social Sciences, Strategy, Analysis, Focus Groups, and Management Consulting.

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