Toi B. J. Email & Phone Number

Atlanta, Ga, Us

Tysons, Va, Us

Develop and implement human capital strategy, objectives, and initiatives to enhance the employee lifecycle across government agencies. - Guide and integrate diverse stakeholder requirements into a holistic functional requirement for employee engagement across the Agency.- Provide strategic vision, guidance, and recommendations for employee engagement strategy implementation and integration into Agency operations.- Work collaboratively across task areas to ensure the employee engagement strategic priorities comply with Executive Orders. - Partner with stakeholder groups, facilitate understanding, and make recommendations to enhance outreach, recruitment strategies, and implementation governance.- Support in assessing and developing client workforce requirements in alignment with the Agency’s employee engagement planning goals for the Agency.- Support client with diversifying the workforce through the recruitment, hiring, retention and promotion efforts aligning to the client’s employee engagement focus.- Develop and implement a tracking system to facilitate the client’s employee engagement program reporting requirements.- Provide planning implementation support by leading coordination of employee engagement training resources.- Develop policy statements and guidance in support of employee engagement program requirements. Aid federal Program Manager and client Director to develop task responses to senior Agency and Department leadership.- Lead preparation of executive level briefings.- Actively develop positive relationships with client program leaders, positioning self as a trusted expert in employee lifecycle strategy and programs.- Continuously look for opportunities to provide additional support to the client and identifying opportunities to expand business.

Atlanta, Ga, Us

RedInk Enterprises LLC is a boutique coaching and consulting firm specializing in inclusive engagement and communications. Our services include 1:1 coaching for individuals and business leaders, group coaching/facilitation and DEI&B strategy for organizations. Here, at RedInk, we provide collaborative, transformational experiences to help ensure every individual is seen, heard and respected, creating an unyielding sense of belonging in all populations.

Atlanta, Ga, Us

Developed and led programs and created resources related to achieving the highest level of inclusion and belonging throughout the Customer Care organization. Promoted synergy by working cross-functionally with Customer Care leadership and key internal stakeholders (HR, DEI CEI/CCI, Brand), integrating the inclusion mission into operational objectives. Acted as Care’s Lead contact for organizational enablement programs and resources (DEI playbook). ● Propelled efficient ways to define, create, and implement programs for teams throughout Customer Care, 2100+ employees. Eliminated additional learning expenses by authoring training resources in-house.● Maintained program effectiveness at 95% by consistently measuring employee sentiments via surveys and focus groups and adjusting delivery methods, as needed.● Pioneered virtual team huddle program approach in 2021 and applied multimedia and gaming resources aligned with Care’s long-term WAH model.● Conducts weekly Residential and Cox Business enterprise-wide Leader Meetings with 250+ Care leaders and other leader communications, focused product, service, and process changes.

Atlanta, Ga, Us

● Launched, alongside software vendor, the implementation of knowledge management tools and educated 1100+ frontline agents on usage best practices.● Conducted weekly Residential and Cox Business enterprise-wide Leader Meetings with 250+ Care leaders and other leader communications, focused product, service, and process changes.● Created, designed and managed SharePoint sites for Care teams to store and retrieve reports, training content, and other team-related information. Use various communications tools, such as animations, surveys, bulletins and flyers to obtain and share important process, product and service information with Care employees. ● Facilitated weekly (residential)/monthly (Cox Business) enterprise-wide Leader meetings – attended by approximately 150-200 Care leaders from Supervisors to SVP - to review content for internal newsletters to inform and address concerns before distribution. Create, manage, and distribute content for Customer Care CoxOne Intranet pages, which is available to 10,000 employees company-wide. ● Served as the Programs and Events Co-lead for CCI’s Women’s Employee Resource Group (ERG) creating programs and events to advocate diversity and inclusion within the corporate culture and co-managed its Women’s Mentoring Circles Program opened to all CCI employees. Serve as the Customer Care Diversity & Inclusion Champion.Key Accomplishments:Developed 2020 DEI communications strategy, calendar, and content - specific to audience. Compose Intranet DEI articles and dynamically delivered, educational material for frontline agents, which requires no "off phone" time. Developed materials for and facilitated leader DEI group coaching sessions for executives, directors, managers, and supervisors related to topics they identified. Provide coaching sessions for Customer Care leaders who need direct, confidential support.

Us

Supported artists and entrepreneurs with marketing administration and operations coordination duties, increasing customer loyalty and retention. Wrote marketing, social media and website content, narratives, medical administrative reports, and bios. ● Accelerated medical experiences through executed medical document transcription services for psychologists, with 100% adherence to customers’ requests. ● Supported increased literature sales, performing timely editing activities for books, dissertations, and marketing content.● Grew small business revenue through creative management of three social media accounts, increasing organic traffic by up to 46%.

Us

Planned and executed strategic marketing initiatives while overseeing event management, sponsorship coordination, divisional advertising, and public relations. Built key client relationships with 15 regional market strategists and divisional marketing executives, simultaneously piloting South Atlantic Regional strategy. ● Propelled client growth operating an exclusive, ultra-high net worth prospect base. ● Accelerated awareness of engagement priorities by developing proposals for and collaborating with an exclusive women’s membership and nonprofit organizations

San Ramon, Ca, Us

Performed marketing activities covering 15 states in Eastern Region and processed charitable-giving requests, while managing $750K regional budget. Executed regional image branding and marketing strategies, yielding increase in brand awareness. ● Served as Regional Lead, orchestrating employee-giving programs, achieving long-term engagement.● Increased community engagement visibility throughout region managing relationships with 12 annual community and recruitment functions and numerous partnered activities.● Trained crisis communicator. Served as lead PIO during annual field training drills.Key Achievements: Received Chevron President’s Award recipient for outstanding work performance. Trained in media and crisis communications. Collaborated with internal clients throughout the region to determine allocation of charitable and business expense funding. Acted as company representative at various community and recruitment functions to foster positive relationships and increased community engagement visibility throughout region.

Additional work history as Strategic Business Assistant and Public Affairs Assistant at Colonial Pipeline Company; Senior Communications & Media Relations Coordinator at City of Atlanta-City Council Communications; and Senior Account Representative, Account Representative, Collections Specialist and File Clerk at Wolf Camera Corp.

Mpa, Public Administration

Certificate, Technical Writing

Certificate, Grant Writing

Study Abroad Comparative Environmental Law

Bs, Business Management