Toi Holmes, Lma Email & Phone Number

Los Angeles Metropolitan Area

Clinic Management: As a key member of the senior clinic management team, I lead the development and implementation of operational policies and procedures, oversee financial performance, and enhance both patient and staff experiences across our clinics. Collaborating closely with my Clinical Dyad Partner, I ensure that our clinics meet performance targets effectively.Key ResponsibilitiesStaff Management:•Oversee the hiring, onboarding, and training of clinic administrative… Show more Clinic Management: As a key member of the senior clinic management team, I lead the development and implementation of operational policies and procedures, oversee financial performance, and enhance both patient and staff experiences across our clinics. Collaborating closely with my Clinical Dyad Partner, I ensure that our clinics meet performance targets effectively.Key ResponsibilitiesStaff Management:•Oversee the hiring, onboarding, and training of clinic administrative staff, medical assistants, phlebotomist, acupuncturist, and medical provider’s.•Create and manage staff schedules, payroll, and talent development initiatives.Clinic Operations:•Assist in the successful opening of new clinics.•Maintain cleanliness and hospitality standards within Tia spaces.•Ensure smooth clinic operations by taking ownership of all systems and processes.Financial Oversight:•Monitor and manage clinic financials, including relationships with external vendors, supply costs, and wage rates.Quality Assurance:•In collaboration with my Clinical Dyad Partner, implement processes to meet quality of care, quality of clinical procedures, and enhance clinical outcomes.•Provide comprehensive oversight of clinical workflows, lab processes, and employee certification and competency reviews.Relationship Management:•Build and nurture positive relationships with clinicians, clinical support staff, administrative staff, patients, community members, and vendors, all while navigating any challenges with empathy and care.•Oversee the patient feedback escalation process, ensuring timely and effective resolutions.Community Engagement:•Identify, plan, and participate in marketing activities and community events to boost patient volume and engagement.•Act as a representative of Tia during clinic tours and external meetings with potential members and health system partners.Feedback and Improvement:•Actively participate in product feedback initiatives to enhance clinic offerings. Show less

Southern California Market

Carbon Health is a modern healthcare organization that provides Urgent Care and Primary Care for easier everyday health. By combining advanced technology with expert care, we simplify access to a full spectrum of health needs; from acute issues to primary care to chronic conditions. As an Area Leader, my focus is on streamlining operations across multiple Urgent Care/Primary Care clinics to optimize efficiency in the San Fernando Valley Market.•Developed comprehensive… Show more Carbon Health is a modern healthcare organization that provides Urgent Care and Primary Care for easier everyday health. By combining advanced technology with expert care, we simplify access to a full spectrum of health needs; from acute issues to primary care to chronic conditions. As an Area Leader, my focus is on streamlining operations across multiple Urgent Care/Primary Care clinics to optimize efficiency in the San Fernando Valley Market.•Developed comprehensive leadership strategies for enhanced patient satisfaction and business performance by 11-25% across clinics.•Facilitated successful financial performance of all clinics by managing budgets, productivity, and labor.•Supervise cost analysis and supply management optimization with Clinic Leaders.•Spearheaded innovative strategies to drive business growth and improvement.•Oversee the 360-talent acquisition process, collaborate with Clinic Leaders to improve the employee experience, and focus on retention efforts.•Played a pivotal role in community outreach initiatives, while establishing mutually beneficial relationships with clinicians, other healthcare facilities, and local businesses.•Responsible for the supervision of one hundred team members and $15M in service revenue.•Successfully oversee all aspects of facility operations to guarantee smooth functionality and adherence to industry standards. Show less

Southern California Market

•Worked closely with corporate clinic operations teams as a liaison to the field teams to successfully drive new initiatives, workflows, product releases, and training.•Ensured a high-level adherence to all clinical quality standards, while maintaining compliance with state and federal regulations.•Functioned as a day-to-day resource for all Southwest District Practice Managers and Clinic Leads.•Partnered with Senior DPM associate to deliver quarterly Southwest Clinic Lead training.

Southern California Market

•Created a collaborative team environment by effectively mentoring and coaching clinic teams to embody the organizational culture.•Analyzed and tracked clinic performance within the district, with accountability for financial performance.•Managed all staffing needs while maintaining weekly schedule goals, payroll budgets, and overseeing the 360-talent acquisition process.•Conducted team training, performance management, and strategic succession planning programs.•Successfully… Show more •Created a collaborative team environment by effectively mentoring and coaching clinic teams to embody the organizational culture.•Analyzed and tracked clinic performance within the district, with accountability for financial performance.•Managed all staffing needs while maintaining weekly schedule goals, payroll budgets, and overseeing the 360-talent acquisition process.•Conducted team training, performance management, and strategic succession planning programs.•Successfully piloted and launched the ENVI Inventory Management system in the LA West District and implemented training company-wide.•Maintained compliance with all state and federal regulations.•Spearheading the regional implementation of the COVID vaccine administration programs. Lead the regional LACDPH QA Audits. Show less

Southern California Market

My role encompassed a broad range of business and operational disciplines. With the primary responsibility of organizational growth and financial performance with a combined service and retail revenue of $12M. •Attained a combined service revenue increase of 47% in 2018 in the premier clinic.•Achieved an 18% market increase in 2018, and a 20% market increase in 2019.•Worked as a dyad partner with Medical Director to support operational and revenue excellence.•Directed all… Show more My role encompassed a broad range of business and operational disciplines. With the primary responsibility of organizational growth and financial performance with a combined service and retail revenue of $12M. •Attained a combined service revenue increase of 47% in 2018 in the premier clinic.•Achieved an 18% market increase in 2018, and a 20% market increase in 2019.•Worked as a dyad partner with Medical Director to support operational and revenue excellence.•Directed all divisions within the organization Medical, Medical Aesthetics, Retail, and the Surgery Center.•Coordinated across departments to implement seamless operational procedures and maximize revenue.•Led the recruitment, training, and optimization of managerial, support staff, and facilities teams.•Primary liaison for vendor relationships and scheduled vendor training across brands.•Oversight of specific practice budgets on P&L. Show less

Us & Global Markets

Directed global content development, while maintaining customer loyalty through brand education. •Designed innovative training programs and educational tools for sale teams and corporate retail partners.•Facilitated in-store and off-site events, collaborating with corporate retailer education and marketing teams.•Worked cross-functionally with internal departments to align education strategies with global brand vision.•Orchestrated and optimized strategic partnerships with… Show more Directed global content development, while maintaining customer loyalty through brand education. •Designed innovative training programs and educational tools for sale teams and corporate retail partners.•Facilitated in-store and off-site events, collaborating with corporate retailer education and marketing teams.•Worked cross-functionally with internal departments to align education strategies with global brand vision.•Orchestrated and optimized strategic partnerships with key third-party corporate vendors including Sephora, ULTA, Nordstrom, and Space NK, driving collaborative and mutually beneficial relationships.•Experience in increasing retail revenue and market share, which attributed to a 5% increase in retail revenue over the previous year. Show less

Us National Account Base

Managed a $4 million account base of: Medical Spas, General Spas, High-End Beauty Salons, Cosmetology Schools, and Distributor accounts within the U.S. market.•Led content development and provided retail and field support for all products.•Implemented a market-by-market strategy for annual revenue growth and account acquisition.•Designed training and educational tools, collaborated with corporate retailer education & marketing teams.•Oversee product launches & promotions and… Show more Managed a $4 million account base of: Medical Spas, General Spas, High-End Beauty Salons, Cosmetology Schools, and Distributor accounts within the U.S. market.•Led content development and provided retail and field support for all products.•Implemented a market-by-market strategy for annual revenue growth and account acquisition.•Designed training and educational tools, collaborated with corporate retailer education & marketing teams.•Oversee product launches & promotions and analyzed metrics to determine success.•Facilitated the regulatory documentation process for distributor accounts for product registration across multiple countries. Show less

Us National Account Base

Specialized in working with a $6M account base of assigned brands on product concept & development, and packaging initiatives.•Achieved 12% revenue increase in 2012, 3% revenue increase in 2013, and 17% revenue increase in 2014.•Product launches from concept-to-shelf 2013 - 2014, produced $950,000 in incremental revenue.•Synergistically worked with purchasing and inventory teams on all accounts to ensure order submissions and component deliveries meet production timelines… Show more Specialized in working with a $6M account base of assigned brands on product concept & development, and packaging initiatives.•Achieved 12% revenue increase in 2012, 3% revenue increase in 2013, and 17% revenue increase in 2014.•Product launches from concept-to-shelf 2013 - 2014, produced $950,000 in incremental revenue.•Synergistically worked with purchasing and inventory teams on all accounts to ensure order submissions and component deliveries meet production timelines. •Increased customer satisfaction and directed product marketing profiles.•Guided product formulation, adequate pricing, quote submission, production for product launches and existing products, BOM set-ups & revisions, and regulatory needs. Show less

South West U.S. Account Base

Serviced an account base of $1.5M within the California, Arizona, Colorado, Hawaii, New Mexico, Nebraska, Nevada, and Utah markets. •Served as a business management resource to all accounts by developing and executing corporate field education events and sales training, train-the-trainer programs, and business building consultations.•Assisted with the development of educational materials and created unique programs leading to increased revenue opportunities.•Successfully… Show more Serviced an account base of $1.5M within the California, Arizona, Colorado, Hawaii, New Mexico, Nebraska, Nevada, and Utah markets. •Served as a business management resource to all accounts by developing and executing corporate field education events and sales training, train-the-trainer programs, and business building consultations.•Assisted with the development of educational materials and created unique programs leading to increased revenue opportunities.•Successfully directed all product launches, communicated monthly and seasonal promotions to all accounts to increase sales and promote brand awareness.•Supported an account base of Physician & Clinical offices, high-end beauty supply companies, resort and destination spas, and retail locations. •Serviced sixty-nine accounts throughout the entire market, and managed lead generation.•Conducted a thorough business analysis to achieve and exceed annual revenue goals. Show less

Southern California Market

Managed spas within the Southern C.A. market with a combined annual service and retail revenue of $3 million. Locations included; Century City, Newport Beach, Palos Verdes, Pasadena, Santa Monica, South Bay, West Hollywood, Westwood, and Woodland Hills.•Managed a team of 150 within the SoCal market.•Introduced the ANSR Beam and NuFACE Micro-Current clinical units to the region, resulting in increased retail and service revenue of 5% within the first 90 days.•Created aesthetic… Show more Managed spas within the Southern C.A. market with a combined annual service and retail revenue of $3 million. Locations included; Century City, Newport Beach, Palos Verdes, Pasadena, Santa Monica, South Bay, West Hollywood, Westwood, and Woodland Hills.•Managed a team of 150 within the SoCal market.•Introduced the ANSR Beam and NuFACE Micro-Current clinical units to the region, resulting in increased retail and service revenue of 5% within the first 90 days.•Created aesthetic protocols and retail training programs on a regional and national level to increase service and retail revenue.•Developed and implemented regional training for spa management and overall staff development. Training programs designed to ensure esthetician, massage therapist, and support staff performance readiness.•Facilitated management, spa therapist, and support staff recruitment within the region.•Coordinated with vendor partners on special events to drive retail sell-thru.•Implemented effective in-reach and cross-functional departmental programs to increase spa awareness within all locations.•Created out-reach programs with hotels, corporate accounts and local retailers creating business expansion throughout the region. Show less

Us National Account Base

Managed an in-bound and out-bound call center territory of $4 million that included California, Texas, Atlanta, and Louisiana. •Achieved the 2006 Recognition Award for Excellence in Sales. •Successfully launched the Canadian Division, producing ½ million dollars of revenue within the first seven weeks of initial business.•Implemented facility specific training modules on all In-Office and Take-Home Whitening, Restorative, Oral Hygiene, Rotary and Prescription strength… Show more Managed an in-bound and out-bound call center territory of $4 million that included California, Texas, Atlanta, and Louisiana. •Achieved the 2006 Recognition Award for Excellence in Sales. •Successfully launched the Canadian Division, producing ½ million dollars of revenue within the first seven weeks of initial business.•Implemented facility specific training modules on all In-Office and Take-Home Whitening, Restorative, Oral Hygiene, Rotary and Prescription strength products. •Worked directly with Doctors, RDH(s), RDA(s) and DA(s) to maximize sales opportunities while maintaining superior customer service levels.•Daily and weekly out-bound prospecting to secure new clientele, while servicing an existing client base.•Participated in trade shows to increase brand awareness and introduce new products into the market place. Show less

Southern California Market

Managed and grew an existing Prestige, Mid-Tier, and Mass Market account base of $3.5 million with the Elizabeth Arden brands in Southern C.A. through education and sales strategies. Account base included Macy’s, Robinsons-May, J.C. Penney’s, Kohl’s, Sear’s, and the Los Angeles Air Force Base. •Facilitated all district and regional training's for the Northern and Southern C.A. markets.•Consistently exceeded annual sales plan by 15-20% in all accounts. •Successfully… Show more Managed and grew an existing Prestige, Mid-Tier, and Mass Market account base of $3.5 million with the Elizabeth Arden brands in Southern C.A. through education and sales strategies. Account base included Macy’s, Robinsons-May, J.C. Penney’s, Kohl’s, Sear’s, and the Los Angeles Air Force Base. •Facilitated all district and regional training's for the Northern and Southern C.A. markets.•Consistently exceeded annual sales plan by 15-20% in all accounts. •Successfully implemented and executed all corporate promotional programs, In-store and Off-site events, and new product launches.•Worked with corporate buying offices to analyze and determine product assortment and brand positioning.•Talent management of 100 sales consultants, 25 free-lance staff, and conducted region recruitment and training. Show less

Southern California Market

Managed and grew an existing Prestige, Mid-Tier, and Mass Market account base of $3.5 million with the Elizabeth Arden brands in Southern C.A. through education and sales strategies. Account base included Macy’s, Robinsons-May, J.C. Penney’s, Kohl’s, Sear’s, and the Los Angeles Air Force Base. •Facilitated all district and regional training's for the Northern and Southern C.A. markets.•Consistently exceeded annual sales plan by 15-20% in all accounts. •Successfully… Show more Managed and grew an existing Prestige, Mid-Tier, and Mass Market account base of $3.5 million with the Elizabeth Arden brands in Southern C.A. through education and sales strategies. Account base included Macy’s, Robinsons-May, J.C. Penney’s, Kohl’s, Sear’s, and the Los Angeles Air Force Base. •Facilitated all district and regional training's for the Northern and Southern C.A. markets.•Consistently exceeded annual sales plan by 15-20% in all accounts. •Successfully implemented and executed all corporate promotional programs, In-store and Off-site events, and new product launches.•Worked with corporate buying offices to analyze and determine product assortment and brand positioning.•Talent management of 100 sales consultants, 25 free-lance staff, and conducted region recruitment and training. Show less