Toi Ting Lam Email & Phone Number

• In this role, I’m heading up the Marketing and the Sales Support departments.While working closely with the Commercial Director, I support the business and my teams in our fast and immense growth as global leader in incubation technology. With a focus on optimizing processes, establishing and strengthen handshakes with our stakeholders in the company, and continue building my teams, I contribute my share to the pivotal phase of the company’s growth.• Acting business consultant role in a core project team to implement a new process and documentation system business wide

Lead projects for FHI, the Dutch federation for four leading Technology Branches: Industrial Electronics, Building Automation, Industrial Automation, and Laboratory Technology.

• Head of Global Customer Operations organization, tasked to support 40+ sites worldwide, in a variety of critical activities including office and travel management, facility operations, logistics & transport, procurement and vendor management• Lead cross-functional creation and implementation of the 3-year Location Support mission, vision and portfolio using Kaizen methodology; acquired and developed leadership talent with a focus on performance management; change management, organization redesign and transformation of a global team• Transformation resulting in increased organizational effectiveness measured in a reduction of 50% headcount and 20% budget over 2-years while dramatically improving quality of services• Build and establish a best-in-class employee engagement culture by improving the Employee Engagement Index Score from 50% to 83% in 2 years• Launch an integrated, single technology and process platform (Atlassian Jira) to streamline service delivery and increase leverage globally. Create a follow the sun service model and deliver a consistently exceptional customer experience with customer ratings of 4.9 out of 5• Design a business decision-making framework and delivered the long-term strategy of our worldwide offices, aligned to business, employee, and office success, and successfully complete over 50+ office evolution projects in 2 years improving real estate costs by 25%• Spearhead a global organizational transformation across 8 customer-facing functions across more than 700 employees, resulting in a 17% leaner footprint and savings of $5.2M in the customer operations workforce in 2021• Develop and implement a global post-pandemic Workplace for Everyone (WFE) strategy for thousands of employees to determine the future of flexible work by balancing the needs of the employee experience with the needs of the business. Be the change management leader for 2500+ employees, design, run and measure WFE pilots• Received an Operations Award (2021)

• Spearhead a regional organizational transformation across 4 functions across more than 80 employees, resulting in a 42% leaner headcount footprint and savings of $1M+ in the marketing communications workforce in 2 years• Direct marketing media teams to grow New Contacts by +31% and Inquiries by +25%, to generate demand by growing Marketing Qualified Leads by +33% in 2017, Sales Qualified Leads by 7% and Marketing Influenced Pipeline Dollars by +123% in YoY 2017• Led through extensive reorganization, employee performance management and upskilling of marketing talent across EMEA to deliver high-performing outcomes within first year in this role.• Developed and improved cross-functional marketing qualified ‘Lead Council’ creating interlocks with Sales to improve quality, quantity, speed, accuracy, and revenue capture for EMEA lead closure.• Consistently operate within 2% of the fixed and discretionary EMEIA budget

Woerden

• Design a vision, strategy, and framework to functionalize, regionalize and migrate 2 teams in UK/Ireland and the Nordics and Benelux countries within 100 days, freeing up 2 FTEs out of to 15 FTEs (13%) to retain key talents and invest in key marketing activities • Grow Inquiries by +17% and Marketing Qualified Leads by +28% in 2015• Consistently operate within 1% of the fixed and discretionary budget• Received a Marketing High-Performance Manager (2014)

Woerden

• Key driver and accountable to develop a Pan-Euro marketing plan for Embedded products and head an international, matrix-based team of 5 international marketing media specialists with a direct focus on lead generation, eCommerce, marketing automation, digital content management, email marketing, paid social marketing, and digital events, resulting in 2,5% growth of New Contacts generating an ECM Leads in 2014 and 6% growth in ECM Marketing Qualified Leads in 2015• Received a Global Marketing Excellence Award (2013)

• Lead and coach marketing media specialists and grow Leads by 28%, Marketing New Contacts by 20% and Marketing Qualified Leads by +26% in 2013• Create a new training module to coach business leaders on how to efficiency and effectively be a Remote Manager • Consistently operate within 1% of the fixed and discretionary budget

Woerden

• Create an event planning and coordinate over 150+ online and offline events for the Nordics and Benelux countries; build and maintain relationships with 30+ editors and publications across the Nordics and Benelux countries, resulting in 400+ articles placements in 2006• Grow Overall Leads by 15% YoY in 2007