From robotic automation to SaaS solutions, I am currently driven by one mission – changing the face of fulfillment one warehouse at a time.Forget trivia, if you ever need an escape room partner, I’m your guy. I’m absolutely obsessed with puzzles, and I take this passion for solving problems with me to the office every day. Working with robots is a blast, but it’s the thrill of finding better ways to complete a task that keeps me motivated. When you combine this with my love for analyzing data and desire to bring the best out of people, it’s led to a track record of building global teams that drive higher revenue, reduce client costs, and improve customer satisfaction.I currently serve as Director of Solutions at Ocado Intelligent Automation and earlier career experience includes account management, customer success, operations, and data insights.____________I am known for:Growing revenue by bringing technical and operational expertise to a sales engagement• Supported a 600% growth in company bookings from 2018 to 2022 as Director of Solutions• Grew team revenue by 400% between 2016 and 2018 as Director of Account ManagementUnlocking new revenue streams and creating lifelong customers by improving the customer experience• Created the first Operational Excellence group realizing 40%+ gains in system performance which led to millions in new bookings• Developed a suite of self-serving tools that helped Customer Success Managers identify new opportunities, leading to better customer performance, and millions in additional bookings every yearCoaching, mentoring, developing, and scaling teams from as small as 4 to as large as 300• Drove a 62% increase in bookings per team member from 2019 to 2022 as Director of Solutions• < 5% annual voluntary attrition rate over the past 7 years____________Interests include traveling, experiencing local cuisine, cooking, board games, and spending time with family.