Jeffrey Larson Email & Phone Number

Hatfield, England, Gb

Ottawa, On, Ca

Key Highlights:• 600% lift in SaaS and hardware sales over 4 year period• 62% increase in bookings per team member over 4 year period• 36% closed won percentage• 95% customer retention rate• 90%+ of projects achieved performance targets within 90 days• 67% reduction in new hire onboarding timeFormerly 6 River Systems and acquired by Shopify in 2019 for $450MM.Championed a team of five direct and 13 indirect reports across solutions design, analysis, operational excellence, integration design, and enablement to transform fulfillment and drive measurable improvements to customer operations. Provided robotic automation and SaaS solutions to improve warehouse operations. Partnered with sales leadership to demonstrate the value of product offerings and help reduce the sales cycle.

Ottawa, On, Ca

Key Highlights:• Spearheaded initiatives that helped improve customer performance by 10% year over year• Led sessions at the company’s annual FLOW conferences, discussing how to design automation solutions for fulfillment centers and how simulation changes solution approachesInstituted the first solution design team, initially overseeing five individuals, accountable for growing sales, shaping the product roadmap, and designing robotic automation solutions for fulfillment operations. Developed data modeling tools, introduced simulation, streamlined the software configuration process, and oversaw winning and deploying new business with large organizations, including GXO, DHL, Crocs, Lutron, and Expeditors.

Boston, Massachusetts, Us

Key Highlights:• 400% revenue growth • Revitalized a major account and turned negative margins into profitability while improving client performance• Won CEO award in 2017, the highest honor awarded in the organizationDrove growth, product adoption, and customer experience with a team of seven senior client engagement managers. Gleaned strategic insights to improve product value and drive revenue growth through renewals, net retention, and expansion while reducing costs and optimizing processes for market-leading clients, including HP Enterprise, HP Incorporated, Dell EMC, Philips, Ciena, Hologic, Comcast, AT&T, and T-Mobile.

Boston, Massachusetts, Us

Key Highlights:• 3X revenue lift across both sites• No account churn between 2013 and 2016• Opened new operations in Costa Rica and Bulgaria • Won the 2015 Pinnacle Award for excellence in operationsEstablished the company’s first European headquarters and first LATAM operation. Scope included building, training, and leading cross-functional teams of 300 while helping to grow new business.

Boston, Massachusetts, Us

Key Highlight:• Closed the largest EMEA deal, resulting in the launch of the Bulgarian operation and earning the 2013 MVP award for excellence in job performance.Headed consulting engagements and provided assessments for clients in medical and technology verticals. Handled pre-sales support, prepared RFP/RFQ/RFIs, generated pricing models, and deployed media to showcase new product offerings.

Boston, Massachusetts, Us

Offered customers excellent care while building knowledge base as a subject matter expert. My in-depth understanding of our products and services, coupled with my dedication to customer satisfaction, soon opened the door to a brand new role within the company.

Boston, Massachusetts, Us

As a Reporting Analyst, I ran complex analyses, providing alternative insights into the performance of our clients’ businesses and identifying areas of opportunity. In order to support our sales team, I began to join in on client calls, where my ability to quickly connect with customers, identify their pain points, and offer data-based solutions was recognized. I was soon promoted to a more client-centric role.