Tojo Thomas Email & Phone Number

Bangalore

Bangalore

Key Profile: Collaborate with hiring managers in identification of key role/ candidate requirements and finalizing selection strategy, SLA/ roles & accountabilities and updating JD prior to commencement of candidate search• Provide long term staffing vision and lead the team of high-performing campus recruiters• Lead the company’s campus recruiting efforts to hire exceptional talent into the company across verticals in India• Spearhead recruitment activities related to national hiring of engineering and non-engineering freshers, Science Graduates (WASE/ WiSTA, GIS), Business Management & Commerce Graduate as well as Diploma and MCA candidates from major colleges in India• Lead the campus recruitment program – advise the business on campuses to visit and other key decisions on compensation, branding and networking activities• Develop and implement effective and robust campus hiring process in the organization• Ensure alignment between business and recruitment pertaining to selection of candidates based on job descriptions• Guide team members in managing recruitment processes like conducting phone/ face-to-face competency based interviews, recording relevant details associated to job requisitions and candidates.• Identify and determine appropriate branding and campus recruitment activities and events• Develop a strategic plan for the usage of social media for campus recruitment purposes• Collaborate with hiring managers in finalizing candidates for the next stage to ensure alignment with job description• Implement initiatives for enhancing brand awareness amongst internal and external stakeholders• Set up new online system for WT fresher hiring. • Interact with business & training teams for maintaining hiring quality• Update business & leadership teams on market conditions & competition for reengineering hiring strategies• Optimize utilization of consultants based on hiring conditions during non campus hiring times

Hyderabad Area, India

Coordinated day to day activities of the training & development and the quality coach teams in organizing professional training programs for new hires, resolution experts & team managers• Rendered consultancy to stakeholders on new materials, methods and techniques for enhancing training quality• Optimized resource utilization, designed/ restructured training curriculum based on business requirements• Set up/ managed training functions aligned to global training practices & competency management functions• Defined/ implemented learning strategy, conducted induction processes based on business requirements of the centre• Conducted Training Need Analysis for evaluating/ deploying training interventions across functional areas• Collaborated with Operations, Quality and Hiring for accomplishing business objectives• Participated in training audits to ensure compliance to organizational policies and procedures as well as statutory training requirements• Involved in amending/ revising programs aligned to changing market dynamics• Defined/ structured content for vitality training encompassing key revenue generation programs• Enhanced sales vitality training curriculum for enhancing profitability through customer revenue generation streams• Participated in weekly/ monthly/ quarterly training reviews for restructuring operation strategies• Partnered with external training & accreditation agencies/ providers in ensuring compliance to training standards• Optimized resource utilization and streamlined processes to enhance operational efficiency as well as organizational bottom lines

Hyderabad Area, India

Key Profile: Led a team of 2 managers and 4 team leads in day to day functioning of the Sustenance Department• Rendered consultancy to stakeholders in rendering effective learning solutions based on requirements as well as coaching and training support to strategic business units• Ensured compliance to organizational standard operating procedures for vital processes (audit/ feedback/ calibration/ bottom quartile identification/ agent certification)• Focused on enhancing recruitment quality for coaching and training talent by developing stringent/ effective interview process

Chandīgarh Area, India

Key Profile: Spearheaded day to day activities of the training team including design/ development of training and development programs based on organization & individual requirements• Rendered consultancy on new materials, methods and techniques related to training• Guided instructors and supervisors on techniques/ skills for training and dealing with employees• Assessed/ amended programs based on changing market dynamics• Conducted audits on trainers to ensure compliance to learning processes• Involved in design, implementation, administration, delivery and operation of professional skills training programs, practices and procedures• Set up Vitality Training Roadmap for the site. Participated in weekly/ monthly/ quarterly training reviews• Collaborated with the management & organized surveys to identify training needs

Bengaluru Area, India

Key Profile: Ensured compliance to call quality standards through effective audit and feedback coverage• Functioned as member of the certification panel certifying new hires on tech support roles• Organized vitality/ bottom quartile training on based on TNI though audits

Gurgaon, India

Gurgaon, India