Joshua Dillon

Joshua Dillon Email and Phone Number

Product Design Director / Design Strategy / Experience Design Architecture / Creative Prognosticator / Wartime Consigliere @ Wells Fargo
Joshua Dillon's Location
Mountain View, California, United States, United States
About Joshua Dillon

Human-Centered Design practitioner, specialized in creating product design strategy and experience design architecture for highly collaborative enterprise design teams.Experience Design DirectorDigital design director, enabling enterprise experience teams with Research Experience Design processes and best practices, while communicating the value of Human-Centered Design to business stakeholders. Cross-functional team leader, organizing team contributors to create enterprise-grade experience design solutions that drive business strategy.Executive advocate for Human-Centered Design practices, strategic design influence, and creative innovation through design collaboration.Focused on building Human-Centered Design teams that balance the best of creative collaboration, with experience design partnership, to drive delightful and meaningful customer outcomes.Design StrategyBusiness-focused design strategist, aligning complex enterprise design experiences with executive product and business initiatives. Career-long design strategist, using research, analytics, and business metrics to design digital Human-Centered solutions for Fortune 100 enterprise products, used by millions of customers worldwide.Experience ArchitectureHolistic digital designer, focused on the analysis, synthesis, and strategic orientation of existing systems, and new “blue sky” digital experiences. History of spearheading collaborative design initiatives focused on highly complex, highly visible, enterprise-grade, digital product releases.Specialized in streamlining large-scale design systems and interactive patterns to meet the needs of hundreds of unique products and customer services, accessed by millions of digital customers. Design prognosticator, crafting enterprise experience architecture that incorporates usage analytics, information science, qualitative research, customer mental models, experience design best practices, and digital capabilities, to craft meaningful Human-Centered Design solutions.Case studies available upon request. Email joshalupa@gmail.com for additional portfolio details.Skills: Experience Design Director (UXDD), Research Experience Design, UX Research Methods (UXR), Experience Design Strategy (XDS), Customer Experience Design (CX), Design Operations / Sprints, Experience Design Architecture (UXA), Information Architecture (IA)

Joshua Dillon's Current Company Details
Wells Fargo

Wells Fargo

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Product Design Director / Design Strategy / Experience Design Architecture / Creative Prognosticator / Wartime Consigliere
Joshua Dillon Work Experience Details
  • Wells Fargo
    Sr Lead Product Designer
    Wells Fargo Jan 2022 - Present
    San Francisco, California, Us
    • Spearheaded experience design architecture initiative for the Experience Design “horizontal” team within the Wells Fargo Strategy, Digital, and Innovation (SDI) group. • Experience design architect for global navigation redesign efforts, focused on streamlining and simplifying 200+ complex product and service offerings into a single mobile access point for Wells Fargo customers. • Led experience architecture design exercises, collaborating with 8-10 design teams and 20+ designers, to gather and analyze, cross-functional experience design patterns for global Navigation Inventory assessment.• Mapped 8 common experience capabilities from the analysis and cross-comparison of 120+ digital features, patterns, and interactions, across a five star, multi-platform, interactive mobile product. • Authored 5 key foundational system design strategies as tactical methods of improving the Wells Fargo native mobile app adoption, engagement, and usage metrics across all native and mobile web experiences.• Created high-impact interactive presentations to simplify complex design solutions into top-level design strategies and recommendations to improve design communication with executive stakeholders.Key Artifacts: Wells Fargo Navigation Inventory and Information Architecture, including: System Design Modeling, Customer Analysis and Persona Mental Modeling, Interactive Design Modeling and Foundational Pattern Creation, Information Architecture, Rapid Interactive Prototyping, Design Research Planning and Facilitation, and Cross-Functional Deployment Strategy.
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  • Wells Fargo
    Experience Design Architect
    Wells Fargo Aug 2020 - Dec 2022
    San Francisco, California, Us
    • Led the strategy, experience architecture, and day-to-day design direction, of the Financial Health experience design team within the Wells Fargo Strategy, Digital, and Innovation (SDI) group.• Sr. Experience Design leader for strategic financial wellness experiences, while also spearheading Financial Health team communication with product, program, research, content, and development partners. • Coordinated design solutions across 5 lines of business, 8 content designers, 3 researchers, 2 program managers, and 8-15 experience designers to align a centralized Financial Health design strategy. • Analyzed, designed, and assembled experience design architecture, information architecture, user flows, wireframes, high-fidelity prototypes, and design strategy to align 10-15 competing Financial Health projects.Key Artifacts: Wells Fargo Financial Health Experience Design Architecture, including: Collaborative Design Planning, Facilitation, and Analysis, Unifying Experience Architecture for 10+ active Financial Health products and services, Design process playbook, and on-going Financial Health design strategy.
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  • Intuit
    Design Strategist
    Intuit Sep 2019 - Sep 2020
    Mountain View, California, Us
    • Delivered high-level strategic frameworks, design documentation, and experience artifacts across key strategic initiatives and testable prototypes in support of Small Business special projects (BB4).• Led key communication strategy initiatives across design, content, product, and research teams to streamline and align messaging channels for Quickbooks Live expert bookkeeping services. • Coached and mentored peers across content, design, and research, while leading contributing team members through collaborative Intuit D4D design methods. Key Artifacts: Product Based Business Application (Initiative), research, design + strategy, Quickbooks Live expert bookkeeping service end-to-end experience architecture, One Intuit Communication Strategy (Initiative), Qualitative design research artifacts (Ongoing)
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  • Felt.Poker
    Ceo, Creative Partner
    Felt.Poker Sep 2018 - Sep 2019
    • Felt.Poker mobile app simplified the process of "live game" data capture to dynamically build a more profitable live poker strategy.• Key concept, experience architecture, and product design of cross-channel note taking and statistical analysis platform.• Experience research, architecture, and design of live poker statistical software, across analog, web, mobile, and wearable smart devices.• Product design - ranging from analog “live play notebooks” to digital “replay and analyze” interactive features - Interactive, Print, Apparel, Accessories• Brand design development across all key eCommerce, marketing, product, and affiliate user journeys, flows and touch points. Key Artifacts: End-to-End Design Strategy, including business design, product design, and experience design. Brand Design, eCommerce Design, Channel Marketing + Influencer Marketing Design, Product / Platform Design, Information Architecture, Apparel Design, Print Design
  • Rewardstyle
    Director Of Experience Design
    Rewardstyle Feb 2018 - Sep 2018
    Dallas, Tx, Us
    • Managed a team of 4-6 designers, mentoring 3-5 product owners, in support of rewardStyle.com, LIKEtoKNOW.it mobile application, and influencer analytics + business tools. • Acted as an agent of change by introducing the company to collaborative design thinking and research practices, methods, and techniques to foster a human-centered approach within the business. • Trained product design team with research experience design playbook and training documents to jump start the product design and UX maturity model of a fast-growing, high visibility, phase 2 startup. • Managed design team review, approval, and direction of experience design team prototypes and deliverables across product designers, product touch points, and development delivery teams. • UX research planning, facilitation, and synthesis; including team training, exercise diagramming, “dry run” session coordination, research facilitation, and experience research analysis. Key Artifacts: Research Experience Design Team Playbook, Qualitative Research Method Manual + Exercise Guide, Operationalized Design Delivery process + reference material, End-to-end experience architecture, including research synthesis, multi-user personas, service blueprints, information architecture, user flows, and UI architecture + direction.
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  • At&T
    Principal User Experience Architect
    At&T Nov 2015 - Jan 2018
    Dallas, Tx, Us
    • Led user experience design architecture for AT&T eBusiness platform teams across Ordering, Ticketing, Network Inventory, AT&T Collaborate, AT&T SalesExpress, and Design Systems in support of the primary AT&T Enterprise Network Management platform. • Design strategy and platform architecture for eBusiness enterprise platform, including 12 user types, 20+ key experiences, and over 200+ different AT&T business networking services, spanning both physical, and virtual, multi-national enterprise data networks.• Sourced, reviewed, interviewed, and on-boarded 30+ designers into a team that grew from 10, to 85 total product designers over a two year period of organizational growth.• Author of operational design guidelines, UX Playbooks, and foundational architectural documents, included in the training of new team members. Key Artifacts: AT&T eBusiness Experience Architecture, Information Architecture (200+ Services), UX Design Team Playbooks, Microframe Toolkit, Strategic Initiative - Sales Recommender Tool, Mobile First Design System - Internal Sales Tools
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  • At&T
    Lead User Experience Architect
    At&T Apr 2015 - Nov 2015
    Dallas, Tx, Us
    • Led experience design direction for AT&T Collaborate voice over IP (VOIP) virtual networking service. • Designed user experience wireframes, user flows, and UI assets for AT&T Collaborate, while working as agile UX design partner across experience design, product marketing, and development teams.• Iteratively advanced the ecosystem-wide UI design libraries and design systems to meet the needs of Collaborate, a business-unique, high profile, high visibility AT&T service. Key Artifacts: AT&T Collaborate Product Design Assets, including: Information architecture, UI Design deliverables, User Journeys, Key Task Flows and related experience analysis artifacts.
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  • Rockfish
    Creative Consultant
    Rockfish Dec 2014 - Apr 2015
    • Creative consultant specializing in concept and design of creative collateral for several high priority Rockfish interactive agency clients. • Contributing creative consultant across virtually co-located design teams, designing in support of Pfizer, Fidelity Investments, and Sam's Club iterative advertising.• Contributing designer of stand-alone, quick turnaround design projects, acting as an expansion designer for existing Rockfish design pods.• Independent interactive designer for early stage client pitch documentation, recommendations and related design deliverables.• Creative Direction, Art Direction, Active Design ContributorKey Artifacts: Interactive Advertising Assets, Infographics, Micro-site, Channel marketing sites, marketing funnel analysis, recommendation, and design solutions, In-store signage.
  • Alupa Creative
    Founder & Creative Director • Creative Consulting Web, Mobile, Product, Brand
    Alupa Creative Jul 2008 - Jan 2015
    • Independent creative consulting and design services for 20+ small-to-medium based business clients, agencies, and consulting groups. • Design strategy and experience architecture focused on brand building, viral marketing, automation, and scalability for growing startup and boutique companies.• Business types include boutique product based businesses, growing online eCommerce retailers, service based businesses, educational institutions, and partner boutique agencies.• Business design, marketing design, and communication design services provided on an “as needed” basis, depending on client problem statement.• Concept, creation, and production coordination of end-to-end business design assets; ranging from custom logo design, to complex marketing collateral and environmental design assets.• eCommerce design and development of key product based business clients, including boutique retailers, bulk resellers, and inventory scaled from a single product to thousands in inventory.Key Artifacts: Brand Identity Design Guidelines, Use Cases, and Design Templates or Collateral, Web design and communication arts direction, Mobile design planning, assets, and architecture, eCommerce design, Advertising and online marketing design, custom creative projects for select clients.
  • Three Little Birds
    Partner, Cco
    Three Little Birds Jan 2013 - Jan 2014
    • Primary focus: Oculus360, a big data, AI/ML insight visualization platform measuring market sentiment across open source and proprietary data lakes, sentiment scores, and direct data API funnels.• Partnered with Oculus360 founders, developers, and data analysts to concept, architect, and design a fully immersive, big data visualization platform from technical concept to product Stage B funding approval.• Design and architecture of highly complex data visualization dashboards, fully interactive search paradigms, information science models, interactive discovery methods, and “infinite” points of data pivot.Key Artifacts: Brand Design, Web Design, Interactive Data Visualization Design, Business Marketing Design, Big Data Analytics Design, Information Architecture
  • Seventablets
    Interactive Creative Director
    Seventablets Sep 2012 - May 2013
    • Built design team organization and team delivery structure from scratch, introducing UX design and delivery practices, principles, and methodologies to a growing Enterprise Mobility startup.• As Experience Design Director, grew small team with design team planning, operations, team sizing, design recruiting, hiring, team building, and design direction.• Contributor responsibilities: Mobile application experience architecture, user flows, and information architecture artifacts for OnBoard, an enterprise resource planning (ERP) solution.• Brand Identity design for SevenTablets, including full redesign of existing business communication collateral, logo marks, visual design assets, and marketing material.• Special emphasis on designing for cross-platform deployment techniques, flexing key design assets into multiple types of native application environments from a single code base.
  • Match
    Senior Art Director
    Match Nov 2010 - May 2012
    Dallas, Texas, Us
    • Responsible for design and direction of Match.com visual brand standards & product design system across web, mobile, and channel partners + affiliates.• Lead designer and art director for mission critical Match.com and Chemistry.com (v1.0) subscriber profiles and related user flows, features, and iterations.• Overhaul and redesign of the end-to-end mobile acquisition flow, resulting in sizable shifts in global acquisition business models within the company. From 2010 to 2012 Match.com increased its registered users from 1M to 2M.• Design lead for major Match.com online features; Including Synapse, Match Events, Game Night, and channel marketing touch points.• Redesign of Match.com V2.0 iPhone app, resulting in a significant increase in mobile conversion. *Native app redesign reviews increased from 1/2 star to 4 1/2 stars in under 60 days.• Promoted to team leadership role, facilitating design reviews, coordinating design team strategy, and mentoring Design team on interactive and mobile design practices.
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  • Match
    Sr Product Designer
    Match Oct 2009 - Mar 2010
    Dallas, Texas, Us
    • Lead designer for the Match.com mobile WAP site, designed for web accessible "non" smart phones. • Ongoing data driven streamlining for key subscription-based experiences.• Email, CRM, and key communication design, based on ongoing results of A/B testing, data analytics, and associated marketing metrics.• Iterative data driven redesign of key Match.com and Chemistry.com registered user acquisition flows, including rigorous cross testing of key registration experiences.• Key focus on Match.com registered user to subscriber user flows, and multivariate user tests.
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  • Telos Studios
    Consulting Creative Director
    Telos Studios Jan 2007 - Jul 2008
    • Creative consultant and design strategy for boutique development firm, Telos Studios.• Retainer based partnership with development and technical teams, delivering design assets for web, eCommerce, and B2B solutions.• Business design, marketing design, and communication design services provided on an “as needed” basis, depending on client problem statement.• eCommerce design and development of key product based business clients, including boutique retailers, bulk resellers, and inventory scaled from a single product to thousands in inventory.
  • One Design Unit
    Freelance Interactive Art Director
    One Design Unit Aug 2007 - Jun 2008
    • Freelance art direction and interactive brand design services for 10+ SMB clients. • Brand identity design, deployed across physical and digital product design touch points.• Identity design assets frequently included concept-to-technical deliverables for logos, print collateral, direct mailers, promotional material and pamphlets, environmental design, and extensive brand guides.• Business types include boutique product based businesses, growing online eCommerce retailers, service based businesses, educational institutions, and partner boutique agencies.• Business design, marketing design, and communication design services provided on an “as needed” basis, depending on client problem statement.• eCommerce design and development of key product based business clients, including boutique retailers, bulk resellers, and inventory scaled from a single product to thousands in inventory.
  • Dualstar Entertainment Group
    Interactive Art Director
    Dualstar Entertainment Group Aug 2006 - Aug 2007
    Us
    • Art direction and content editor MaryKateandAshley.com and SprouseBros.com. • Lead designer and editor for a small interactive editorial design team, including 3 direct design reports, 2-6 content editors and writers, and several marketing vendors.• Design operations for weekly editorial blog calendar, releasing weekly content, interactive videos, fan club challenges, and daily fan promotions for MaryKateandAshley.com and SprouseBros.com. • Design direction for Mary-Kate and Ashley brand blog, website, and online portal for product purchasing, in partnership with outside development vendors.• Lead designer for the initial launch of TheRow.com, the online brand presence for Ashley Olson’s (then new) haute couture fashion line.
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  • Dualstar Entertainment Group
    Associate Designer
    Dualstar Entertainment Group Aug 2005 - Aug 2006
    Us
    • Apparel design, graphic design, CAD design, and float illustration for MaryKateandAshley fashion brand. End-to-end fashion design support. • Lead designer for SprouseBros brand identity design, apparel graphic design, marketing design, and print design material.• MaryKateandAshley tween clothing line was sold internationally, in 7 countries, across Wal-Mart, Sam’s Club, and international affiliates. Longest running tween clothing line in Wal-Mart history, running years longer than any other celebrity endorsed Wal-Mart brand.• CAD design, combining illustrative “floats” with technical “flats”, streamlining buyer-to-manufacturer design delivery times.• In depth fashion and apparel design experience, from on-going competitive analysis, fashion trend spotting, apparel purchasing, technical tear-downs, vision boards, mood samples, manufacturer specification review, and final product sample approval.• Print level digital photo retouching for Ashley Olson, Mary-Kate Olson, Cole Sprouse, and Dylan Sprouse for marketing, publication, and product placement use cases. Extensive time spent retouching 100+ high quality, professional-grade photos for use across major fashion magazines.
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  • Habitualviolator.Com
    Co-Founder, Creative Director
    Habitualviolator.Com Jan 2003 - Jun 2006
    • Creative direction for small, grassroots t-shirt company, Habitual Violator. “Habvio” represented the Ultimate Frisbee equivalent of popular street wear and skate apparel brands, giving a slightly wry voice to the counterculture sports market for Ultimate Frisbee.• End-to-end concept, creation, and design for full Habvio product line, sales and marketing efforts, and environmental, in-store sales placement kiosks.• Worked closely with outside vendors, community organizers, and ultimate frisbee players for production and grassroots product distribution to targeted niche market.Key Artifacts: Brand Identity Design, Apparel Design, Disc Design, Web Design, Marketing Design, Challenge Design, end-to-end concept to completion and sale of shirts, hats, stickers, and related ultimate frisbee lifestyle collateral.

Joshua Dillon Education Details

  • The University Of Kansas
    The University Of Kansas
    Journalism & Political Science

Frequently Asked Questions about Joshua Dillon

What company does Joshua Dillon work for?

Joshua Dillon works for Wells Fargo

What is Joshua Dillon's role at the current company?

Joshua Dillon's current role is Product Design Director / Design Strategy / Experience Design Architecture / Creative Prognosticator / Wartime Consigliere.

What schools did Joshua Dillon attend?

Joshua Dillon attended The University Of Kansas.

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