Tom Keegan Email & Phone Number

Dracut, Ma, Us

Bad Homburg, Frankfurt, De

Lead a globally distributed 300-person team that provides 24x7 support. Built a knowledge management process, allowing users to get self-service help. Launched new ways of delivering support for 128K employees, including ServiceNow Virtual Agent with bots and building a VIP support process for board members and C-level executives. Implemented ITIL service delivery processes, improving transparency and communication.

Bad Homburg, Frankfurt, De

Sponsor of numerous global board-level approved projects spanning our entire portfolio of services. Responsible for geographically distributed 60-person team and $12M budget. Simplified Microsoft, VMware, and Citrix licensing vehicles and conducted internal software audits. Designed, developed and implemented a conversion of 44K users from Lotus Notes to Office 365. Evangelized and marketed Exchange Online, Microsoft Teams, SharePoint Online and Yammer to spur adoption. Built a “genius bar” style help solution for headquarters users, providing instant help for 2000-person campus, and revolutionizing support.

Bad Homburg, Frankfurt, De

Successfully integrated computing systems as part of a $4B acquisition with minimal interruption of business systems. Built new teams for Storage management and Virtualization, grew teams to 6 members each. Sponsored and built an internal cloud program to allow non-IT business groups self-provision Windows VM Servers. Created ITIL based processes and procedures, improving team and customer communication, and improving support quality.

Bad Homburg, Frankfurt, De

Brought x86 server virtualization into company in 2005 and grew that technology suite in the organization. Redesigned the Windows computing infrastructure, increasing uptime and performance. Managed move of all Windows servers from two datacenters into two new datacenters.

Bad Homburg, Frankfurt, De

Initiated and managed server consolidation project, saving $750K/yr in infrastructure costs. Focused team on process improvement, built server templates and images. Designed and built new Active Directory, migrated several domains into new AD.

London, Gb

Technical Editor for VMware Press book VMware vSphere 5® Building a Virtual Datacenter by Eric Maille, René-Francois Mennecier • 9780321832214 • August 2012 This book is a definitive practical guide for IT decision-makers and professionals responsible for evaluating, planning, implementing, or managing vSphere 5 in datacenter environments. Two world-class VMware virtualization consultants begin by concisely reviewing the fundamentals of modern virtualization with vSphere 5. They then present overviews to the various datacenter elements and with this foundation in place, they turn to implementation, presenting concrete examples, and detailed schemas. Coverage also includes: learn to accurately budget, schedule, plan, and manage vSphere 5 datacenter virtualization projects; compare and evaluate architectural scenarios, and select the right approach for each environment; and much more.Edited English language version of book originally in French. Technical review included re-writing large portions of the book after translation lost the proper meaning. Smoothed out the language explaining complex topics and concepts.

Hoboken, Nj, Us

Author, VMware vSphere for DummiesPublished by Wiley, March 2011ISBN: 978-0-470-76872-3A plain-English guide to the market-leading virtualization and cloud computing technologyWith virtualization, a single server can host dozens or hundreds of virtual machines running a variety of operating systems, and even hook them together in a virtual network or cloud infrastructure. This practical guide shows you how to create a virtual system using the VMware VSphere environment. You'll find all the information you need to understand, design, and deploy one—without getting overwhelmed with technical detail. And once you’re up and running, this book is the perfect reference for maintenance and troubleshooting issues.Originally the technical editor, I became a co-author after project was significantly late. Wrote half of the chapters, particularly the more advanced topics late in the book. Provided technical edit for the other chapters, ensured style and flow was consistent. Managed to extremely tight deadlines, delivered material on time.

Andover, Ma, Us

I ensured books are accurate and provided technical guidance to author and copyeditors. Additionally, I would re-write unclear passages as well as write glossary definitions for the following books: • Microsoft MCTS Self-Paced Training Kit: Microsoft SQL Server 2005 Business Intelligence• Microsoft .NET Framework 2.0 Web-Based Client Development• Microsoft Encyclopedia of Security• Planning, Implementing, and Maintaining a Microsoft Windows Server 2003 Active Directory• MCSE Microsoft Exchange 2000 Server Administration Readiness Review

Boxborough, Ma, Us

Provide customer support for Egenera’s BladeFrame product. Advise the Egenera Windows engineering team on new technologies. Test new solutions, ensure documentation is accurate. Train customers and partners on BladeFrame technology. Manage customer relationships, mentor co-workers on Microsoft Windows. Lead projects of application and Operating System migration to the Egenera BladeFrame.

CSC Hosted Services, formerly Level3, Genuity, GTE Internetworking and BBN.Project Lead in Windows Server 2003 hosting platform design. Responsible for scheduling, metrics and leadership of project team consisting of 7 engineers. Interview new employees, review employees based on technical strength. Automate all aspects of Windows system administration. Lead Engineer in Active Directory design and deployment in all domestic and international data centers. Primary company-wide technical contact for all Active Directory, Windows Security, and Group Policy implementation and deployment.

Princeton, Nj, Us

Design, implementation and maintenance of Microsoft Windows NT Internet Servers providing WWW, FTP, SMTP services in a multi-site, multi-domain environment. Install, configure, and support Extreme and 3Com switches. Implement and manage NT-based workstations using Norton Ghost and Microsoft SMS.

High Potentials Leadership Program

Ba, Political Science