* Leading a team of 7 and 4 agencies to execute the tourism strategy for the Tourism Board to the consumer and the trade.* Managing the daily office operations to run smoothly and prioritise cost reduction and budget plans.* Taking a leading role in promoting brand management techniques, creating and implementing methodologies across teh team to market and advertise effectively.* Controlling and planning all the budgets and finances to retain costs, ROI and… Show more * Leading a team of 7 and 4 agencies to execute the tourism strategy for the Tourism Board to the consumer and the trade.* Managing the daily office operations to run smoothly and prioritise cost reduction and budget plans.* Taking a leading role in promoting brand management techniques, creating and implementing methodologies across teh team to market and advertise effectively.* Controlling and planning all the budgets and finances to retain costs, ROI and allocate plans to various campaigns.* Campaigning through consumer, trade and global channels, ensuring optimum briefing to deliver exceptional results.* Managing the supply chain effectively, procuring tenders and contracts successfully.* Developing talent within the team by actively training, coaching and mentoring the staff by developing personal targets, settings KPIs, and supporting aspirations.* Creating and enabling the ehtos and atmosphere of the team through encouraging empowerment, trust and communication; striving for results, exceeding targets and consistently achieving profits and revenue.* Handling complaints, escalating in accordance to procedure, and mitigating issues to ensure good customer experience.* Developing strategies to ensure sales and optimise sales process from lead to closing the sale such as identifying cusomer's needs through a consultative selling approach.* Operating and retaining good stakeholder relationship, ongoing sales and lead generation of of potential stakeholders/customers as wel las existing account holders in a broad range of industries at a regional level; in line with set forecast and targeted plan. Key Achievements:* Restructured the team to better align with market strategy resulting in a successful resilient DMO.* Transformed the Key Consumer Campaign that ensured 360 plugins in monitoring ROI and CTA.* Maintained a market expected growth over 5 years.* Planning and Managing WTM Show less

* Built up the company from a small start-up over 7 years by budgeting marketing strategies and campaigns, into a key agency. Only closing it when appointed new role due to conflict of interest.* Ran all central operations to promote business, identy PR and marketing avenues, and creating appropriate training to sel land maximise business.* Networked on a global level within the UK, Europe and South Africa to develop business, negotiate tour inclusing and build key… Show more * Built up the company from a small start-up over 7 years by budgeting marketing strategies and campaigns, into a key agency. Only closing it when appointed new role due to conflict of interest.* Ran all central operations to promote business, identy PR and marketing avenues, and creating appropriate training to sel land maximise business.* Networked on a global level within the UK, Europe and South Africa to develop business, negotiate tour inclusing and build key connections across the trade.* Developed a deep insight and understanding into all key operations in running a successful business within the Travel and Tourism trade.Key Achievements:* Set up targets, budgets, cost control and KIPs to ensure sales.* Sourced new clients and managed their day to day sales.* Created lasting rapport with B2B, to ensure ongoing and consistent business. Show less

* Supervised the final product, tour plan, PR material, brochures and website content to reflect business, as well as promote products.* Ensured correct control of the budgets, payments and bookings to be allocted in an appropriate and efficient way.* Delivered exceptional customer service to the community through responding to enquiries on the phone, via email and face to face, and selling products based on customer needs.* Developed and maintained long… Show more * Supervised the final product, tour plan, PR material, brochures and website content to reflect business, as well as promote products.* Ensured correct control of the budgets, payments and bookings to be allocted in an appropriate and efficient way.* Delivered exceptional customer service to the community through responding to enquiries on the phone, via email and face to face, and selling products based on customer needs.* Developed and maintained long term, positive and profitable relationships and rapport with customers across the region; delivering exceptional customer service to ensure retention. Show less

* Produced and prepared effective presentations and sales displays to aid the sales and marketing of the portfolio.* Took on a leading role of implementing new and innovative marketing techniques, as well as training and mentoring staff.* Managed the team objectives and goals, ensuring regular reviews to remain on target, monitor achievement, and improve weakness.

* Generated leads through extensive and relevant research to identify new leads and new markets and investigating competitors.* Assessed the needs and requirements of each potential customer to apply the appropriate method in gaining business and approaching decision makers.* Created lasting and positive rapport with prospects resulting in scheduling appointments, pitching products and services, and then winning business through effective negotiationKey… Show more * Generated leads through extensive and relevant research to identify new leads and new markets and investigating competitors.* Assessed the needs and requirements of each potential customer to apply the appropriate method in gaining business and approaching decision makers.* Created lasting and positive rapport with prospects resulting in scheduling appointments, pitching products and services, and then winning business through effective negotiationKey Achievements:* Promoted to new role in the office within first 6 months due to consistently exceeding targets.* Bookings for leisure and conference purposes from customers, taking responsibility for the sales to travel agents across the Cape area. Show less