Since 2020, I've been involved in various projects through Tolga UX Consulting, applying design thinking processes to enhance usability and user engagement across multiple industries. This work emphasizes user-centered design, from extensive research and prototyping to iterative development and usability testing.MobLab - A gamified e-learning platform: • Led UX initiatives boosting user engagement through strategic redesigns and iterative development.• Conducted user interviews and usability tests, refining the user experience and streamlining onboarding processes.• Enhanced collaboration, aligning UX strategies with business goals to optimize product outcomes.Goalswell - An app for goal setting:• Spearheaded UX strategies, increasing user engagement and satisfaction by 30%.• Developed wireframes and prototypes, conducted extensive usability testing to refine interaction.• Guided product evolution through detailed user research, ensuring user needs were effectively met.Kree Product Group - A product agency delivering ready-to-market UX solutions:• Managed design lifecycles across projects, ensuring client objectives were met through innovative solutions.• Fostered strong partnerships with management, prioritizing user needs to boost customer satisfaction and product viability.Well Revolution - a telemedicine app: • Revamped the onboarding process to streamline doctor-patient interactions.TCM Lacrosse - A community platform for high school lacrosse players:• Implemented a community engagement strategy, significantly enhancing user interaction and satisfaction.• Led design from wireframes to high-fidelity prototypes, ensuring intuitive user interfaces and seamless experiences.• Delivered strategic recommendations to stakeholders, driving product development and community engagement.Across all roles, my commitment to user-centered design principles, continuous learning, and adapting to new challenges drives meaningful impact and innovation.

• Managed communications and scheduled appointments for multiple clients, enhancing organizational efficiency.• Arranged travel bookings and conducted event venue searches, ensuring optimal logistics for business events.• Performed research and data analysis, supporting business decision-making and report preparation.• Handled correspondence, content management, and maintained digital filing systems for easy data retrieval.• Managed bookkeeping tasks and prepared financial presentations to aid executive decision-making.• Provided comprehensive client support and streamlined administrative processes to improve.

• Partnered with the product team to define and implement comprehensive product strategies and roadmaps, achieving key sales and market penetration targets.• Integrated market research and strategic insights into product development, supporting the launch and marketing of new products.• Enhanced cross-functional team collaboration, ensuring cohesive strategy implementation from design through sales.• Facilitated seamless communication between C-level executives across the US and Scotland, supporting strategic alignment and decision-making processes that enhanced corporate cohesion.• Spearheaded planning and execution of corporate events and digital conferences, effectively managing substantial budgets and enhancing brand visibility.• Implemented process improvements that significantly increased operational efficiency and data precision.

• Served as a personal assistant, managing Robert Duffy’s daily schedule, coordinating reservations, appointments, and travel, demonstrating strong organizational and executive support skills.• Administered multiple estate functions, from maintenance to staff coordination.• Designed and executed various personal and large-scale events, advancing family satisfaction andoperational success.• Delivered comprehensive executive support, optimizing scheduling and travel arrangements.

• Established and managed a boutique café, cultivating a collaborative environment that resonated with staff, vendors, and a loyal customer base.• Oversaw the café's entire user experience design, from concept ideation and competitive analysis to implementation and ongoing refinement, enhancing customer interactions and satisfaction.• Conducted detailed research to identify market trends and customer preferences, applying insights to improve product offerings and service quality.• Developed and executed a targeted digital content strategy that increased online engagement and drove foot traffic, significantly boosting sales.• Built and maintained relationships with industry influencers, enhancing brand visibility and staying connected with evolving consumer trends.• Implemented innovative methods for measuring the effectiveness of marketing campaigns and customer engagement strategies, optimizing operational decisions.

• Collaborated productively with cross-functional departments to execute a marketing strategy, pricing, product launches, product promotions, and product discontinuations to achieve goals and ROI objectives.• Monitored existing product lines, in conjunction with cross-functional teams and recommended changes in the marketing strategy of products based on consumer needs and competition.• Directed HR functions, including payroll processing for over 75 staff members, aligning staff efforts with company goals and ensuring compliance with administrative standards.• Controlled all office management functions, enhancing organizational efficiency and staff productivity.• Developed and maintained strong relationships with clients and vendors, ensuring communication was clear and effective, fostering an atmosphere of mutual respect and collaboration.

• Coordinated the development of new products and drive improvement of existing products• Managed the full cycle of development from concept to completion, ensuring development plan needs were met, margin targets were achieved, product was trend forward and brand appropriate• Managed product roadmap• Maintained relationships with new and existing manufacturers• Executed all internal quality control efforts• Managed cross functional efforts related to product launches, product marketing, product photography and reporting• Defined, tracked and analyzed KPIs to measure product health and success • Provided product training for all new employees