• Performed cost benefit and risk analysis; negotiated pricing to optimize profitability of related product or service solutions and collaborated efficiently with vendors to ensure optimum services and quality assurance.• Ensured the proper flow of communication between the business & technology teams to align functional and non-functional requirements defined by both teams• Developed standard operational procedures and training materials for services within the purview of the support unit.• Participated in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems• Identified any potential quality issues per defined process and escalated potential quality issues immediately to management• Analyzed business unit spending trends resulting in accurate forecasting for annual budget preparation.• Performed data analysis, data mapping, and data flow development using various tools and techniques, resulting in enhanced decision-making at monthly operational/business reviews.• Formulated and documented business requirements to support new initiatives and solutions that align with the company’s tactical and strategic plans and ensure stakeholder satisfaction

• Developed use-cases, process flows, wireframes, flowcharts, requirement specifications, and other business analysis deliverables for projects and initiatives• Ensured effective management, gathering and analysis of all requirement types as well as efficient communication with impacted stakeholders• Conducted research and various analysis approaches for process and solution improvements in order to maximize customer experience• Carried out solution evaluation to determine usability, define alternatives and recommend optimal solutions• Ensured requirements traceability and impact analysis through ideation, design, development, test and deployment and also participated in change management meetingsAccomplishments:• Created a business requirement document (BRD) that identified monthly loss events and fix that reduced it by 24%• Responsible for migrating 62% of regional branch customers to a new online/electronic platform in 6 months• Won the yearly award for the most customer-centric staff in 2017 & 2018

• Ensured the proper flow of communication between the business & technology teams to align functional and non-functional requirements defined by both teams• Co-developed standard operational procedures and training materials for services within the purview of the support unit.• Coordinated over 5 mini projects (Cash call & budget evaluation) and business improvement initiatives within the unit including dashboards for tracking performance and coordination of the daily scrums and weekly meetings• Identified any potential quality issues per defined process and escalated potential quality issues immediately to management• Analyzed business unit spending trends resulting in accurate forecasting for annual budget preparation.• Planned and led the completion and submission of departmental budgets of over $2M, including staffing requirements.• Performed data analysis, data mapping, and data flow development using various tools and techniques, resulting in enhanced decision-making at monthly operational/business reviews.

• Researched the feasibility (using data and historical trends) of setting-up a Regional Rural Development Bank (RRDB), specializing in harnessing energy opportunities in rural communities’ and engagement within the energy value chain for job creation.• Prepared written proposals, assessed business needs and recommended effective strategies for setting up pilot programs• Participated in the development of application Service Level Agreements (SLA) for clients.• Documented key business analysis artifacts like solution specifications, business cases, Statements of Work, Financial Risk Analysis documents, RFIS, RFPS, initiative assessments, solution selection summaries. And ensured that business data and reporting needs were met• Acted as the single point of contact on the team for new projects and liaised with the client delivery team to assist with further developing client relationships