Tolulope Orelesi Email & Phone Number

Upper Marlboro, MD, US

Washington DC-Baltimore Area

Washington DC-Baltimore Area

• Disconnecting, moving, reconnecting IT equipment (laptops, desktops, docking stations, monitors, printers, scanners, etc.)
• Communicating effectively and professionally with customers, organizational IT Points of Contact, management, coworkers, via email, MS Teams chat, phone calls.
• Troubleshoot and repair hardware issues, including replacing faulty components such as hard drives, memory, and motherboards.
• Manage inventory and procurement of hardware and software components.
• Provide technical support to users, including answering questions and resolving hardware-related issues.
• Maintain security and integrity of hardware systems, including implementing virus protection and backup procedures.

Washington DC-Baltimore Area

• Worked on WMATA Metro systemwide faregate replacement project which allows for quicker and easier access to the Metrorail system and feature larger display and enhanced safety features.
• Performed installation and maintenance of transit faregate, payment validator, deskstop computer etc.
• Performs general maintenance tasks, troubleshoots, and repairs transit turnstile,computer systems and peripheral equipment.
• Performs hardware and software installations with a deployment team.
• Installed and upgraded workstations for Metro station managers.

United States

• Resolved IT difficulties and troubleshot hardware devices, documenting and fielding tickets to facilitate quick resolutions.
• Coordinated the configuration and maintenance of devices, keeping them fully operational and assisting in training staff on the use of newly implemented hardware and software.
• Completed frequent checks on file permissions, backups, user logins among other security measures to ensure data integrity and information safety.
• Collaborated with staff and supervisors to increase efficiency levels, while monitoring IT use to ensure strict adherence to quality procedures and established policies.
• Utilizes ServiceNow (SNOW) to perform ticket troubleshooting for end users.
• Troubleshoots standard issues and assists customers with various systems issues, including Active Directory, password Resets andPC/Laptop/ printer, software, hardware, and network connectivity over phone or remote.