•Maintain cloud infrastructure on Google Cloud Platform and Kubernetes to ensure optimal performance, security, and availability.•Analyse system logs, metrics, and alerts to proactively identify potential issues and recommend corrective actions.•Monitor microservices applications running on Google Kubernetes Engine to detect and resolve any performance issues, service disruptions, or other operational problems.•Collaborate with development and operations teams to troubleshoot and resolve issues related to application deployment, scaling, and functionality.•Create and maintain documentation related to infrastructure monitoring, incident management.

Accountable for ensuring the delivery of all Designs for LTE EPC, LTE IMS, CS / PS core, and Interconnect management.Collaborate with VAS and Core Solution team to ensure end-to-end design management and prioritization of the Business.Good practical skills in troubleshooting and fault resolution on an end-to-end basisEnsuring a smooth operation of the GSM/UMTS/LTE/VO-LTE specific Packet Core Network.Administrating PCN and Support Systems

Install and configure computer hardware, software, networks, and applicationsContinuously monitor and maintain systems and networksRespond to technical support calls from other staff members and communicate how to resolve issuesDiagnose and troubleshoot system and network problems, software faults, or hardware complicationsAddress user tickets regarding hardware, software, and networkingWalk customers through installing applications and computer peripheralsHelp create technical documentation and manualsCollaborate with the Test Function to ensure the team is directly involved in testing, or indirectly observing the tests being performed per project, to ensure ERN (Engineering Release Notes) can be approved.Collaborate with Core Operations to ensure design process outputs are translated into accurate node configuration and Method of Procedure integration documentation.

Configuration and management of HPE Operation Manager I Monitoring Solutions on Unix/Linux,HP-UX and Windows Systems.Troubleshooting and Resolution of issues coming from installation/administration of OperationManager i Monitoring Solution on Unix/Linux, HP-UX and Windows Systems.Product portfolio: Business Service Management (BSM/BAC), Operations Management i(OMi), BSM Connector, SiteScope.Integration and Configuration of HPE Operations Manager i Solutions with 3rd party Solutions likeOracle Database 11g, SAP Hana, Microsoft Exchange Server, Microsoft SQL Server, Sybase,Vmware etc.Adopt a proactive approach towards all client activities.Carry out installations and configurations of end-user workstation hardware, software, networked peripheral devices, cabling, and networking hardware and software products.Present a positive, effective, and flexible contribution to achieving team targets and objectives.Troubleshooting to find customer problems.Providing comprehensive end-user product support via a ticketing system and/OR instant chat as well as online documentation.Powerful distributed real-time data correlationResponding to calls or e-mails on the service desk, adhering to strict Service Level Agreements for fault resolutions and service requests completions.Driving support requests to resolution quickly while being accountable for ticket ownership and client satisfaction.Business or sector Enterprise Application Support to clients

Provide an effective link between Sales, Account Management, Development, and Product & MarketingProvide customer feedback to the product management and software development teamsActively participate in the business aspects of territory management, e.g., pipeline development,forecasts, quarterly business reviews, etcDevelop work breakdown structures (WBS) and system bill of materials (BOM) for proposed solutionsTroubleshooting, diagnosing and resolving hardware, software, and other network and system problems.Create, maintain and improve upon standard response templates for use throughout the organizationand on subsequent proposalsWorking with prospective customers to understand their workflow and using this knowledge to build successful technical sales strategiesMaintained all technical documentation/procedures, including the incorporation of lessons learnedDeployment, troubleshooting, and services.Support clients and create documentation(as-built documents and UAT) after solution deployment.Coordinates closely with Solution Manager, internal sales, sales support, and service resources toalign solution design with customers’ business requirements.Coordinating computer network access and use.

-Work within the change management, configuration management, incident, and problem management process.-Peer-reviewing low-level, high-level design and configuration. Update design documents when required.-Consulting with IT managers and other departments as required.-Providing IT assistance to staff and customers.-Work pro-actively to identify network issues before they occur and develop appropriate solutions.-Establish and maintain effective working relations and communication with people at all levels, including internal and external relationships.-Participate in after-hours recall or planned change works as required.-Resolving logged errors in a timely manner.-Proficiency in IT helpdesk software.-Monitoring hardware, software, and system performance metrics as well as upgrading hardware and systems.-Maintaining databases and ensuring system security.-Documenting processes and performing diagnostic tests as well as change control -Updating current infrastructure as well as backup system and Printer supports.-Deploying new equipment, Providing investigation, diagnosis, resolution, and recovery forhardware/software problems.-Provide initial assessment of urgency and business impact on all support calls.-Manage service requests, software installations, new computer setups, upgrades, etc.-Provide enhancement request feedback to IT regarding technology environment and customerneeds through the defined processes.-Support the following technologies: Internet Explorer, Windows, desktops, laptops, printers,networked copiers, NICs, basic LAN/WAN connectivity, Router & Switches and others as assigned.-Communicate well with internal and external contacts.-OS Hardware troubleshooting on Desktops, Laptops, Peripherals like printers, scanners, Installation-Keeping track of technological advancements and trends in IT support.