Thomas Marino Email and Phone Number

Oversee teams of New York Investor Services operations spanning hedge funds, private equity, and real asset clients. Act as strategic planner, risk manager, internal auditor, and project manager. Convey client feedback and needs amongst cross-teams to identify, test, and launch innovative, technical solutions and platforms. Project manager overseeing technology needs, development testing and client adoption (product demonstrations with continued enhancement idea generation and development - internal/external portals; CRM systems; 3rd party platform integration). Lead in various technological projects with varying client base to display available platforms and take back information gathered to develop solutions for multiple hedge fund and PE client base. Client escalation point of contact; interact across levels of clients’ organization and internal business units for timely resolution. Represent Investor Services at prospective client meetings for presentations on firms offerings and influence RFP designates. Set clearly defined performance goals and objectives. Position team to align with global operations, while consistently adhering to local, state, and federal regulations and industry trends. Consistently evaluate existing policies and procedures to identify areas of opportunity or emerging risks, and institute compliant procedures.

Directed two Managers, three Supervisors, and four Associates supporting Platinum fund managers and top tier clients valued at $50B AUM. Served as primary client liaison amongst Investor Services, executive leadership, and internal departments. Interfaced with clients for timely resolution of concerns. Frequently partnered with client leaders, driving process improvements and technological enhancements, based on thorough understanding of client needs. Conducted new product and enhancement client demonstrations. Represented Investor Services during prospective client meetings.

Oversaw performance of two Supervisors and four indirect Associate reports servicing high profile clients: reviewed work for thoroughness and accuracy. Collaborated with senior leadership on organization’s strategic plan and aligned Investor Services to best support goals. Established team and individual contributor key performance indicators (KPIs) and annual goals. Ensured adherence to internal controls spanning entirety of Investment Services portfolio; subscriptions, redemptions, transfers trade processing, reporting, wire transfers, cash reconciliations, and client/investor reporting. Attended due diligence meetings. Fostered professional relationships amongst clients, banks, and auditors. Conducted routine performance reviews, assessed progression towards team and individual goals, and engaged in goal setting reviews. Periodically reviewed internal databases and systems, and reconciled cash and management reports for continuous accuracy and integrity.Key Accomplishments:• Skillfully on-boarded several time-intensive clients, requiring numerous account reconciliations.• Highly recognized for exceptional performance, including: 2012 Q3 State Street AIS Division Award, 2012 State Street AIS Management Award nominee, and 2011 Q1 State Street AIS Division Award.• Redesigned staff training materials; facilitated trainings on wire processing, trade bookings, system functionality, and regulatory updates.

Central point of contact for independent mortgage brokers along the East Coast. Helped navigate brokers through the underwriting process by developing a deep understanding of residential mortgage underwriting and borrower requirements.