Led the North American collection effort for an 11,000-employee company with consolidated sales of $1.9 billion. Performed monthly close process for Accounts Receivable, established and assisted in measuring KPIs, and generated detailed reports for high-level management regarding monthly results and performance metrics. • Reviewed Blackline to certify ledger balances monthly for AR trade, bad debt reserve, down payments, and cash clearing accounts.• Led a team of collection specialists to achieve monthly collection goals and facilitated communications with attorneys and collection agencies, reducing DSO by 8 days.• Calculated monthly bad debt reserves for 15 business segments monthly and provided those results to segment sales management monthly, with a quarterly review teams meeting with leadership.• Filed and monitored claims timely and consulted attorneys as needed regarding bankruptcies.• Approved and coded collection agency and attorney invoices for timely payment by accounts payable utilizing Ariba.• Motivated, developed, and guided employees to effectively utilize the department's resources using targeted strategies in a team environment, reducing delinquencies by 20%.• Utilized monthly dunning and demand letters for delinquent customers, reducing pyramided past dues by up to $2 million monthly.• Established strong relationships with clients and business partners to facilitate communication and improve dispute resolution, thereby streamlining collection processes.• Selected as one of only 13 staff participating in the 2013 Emerging Leadership Initiative.

Oversaw all aspects of collections for a member-owned Co-Op, which included managing a portfolio representing $150 million in sales.• Developed and maintained relationships with clients to gather relevant financial information, saving time and fast-tracking new membership additions.• Created comprehensive credit reports, ensured signing package completeness, and presented recommendations to senior management.• Analyzed and evaluated financial statements to assess credit risk for potential cooperative members.• Collaborated with cross-functional teams to assess credit risk in signing new members.• Maintained Bank Letters of Credit and Personal Guarantees when relevant to cover higher-risk customers.• Contributed to developing credit policies and procedures to ensure 100% compliance with regulations.• Managed a portfolio of commercial credit accounts, ensuring timely payments and minimizing delinquencies.• Developed and maintained relationships with members to facilitate the order approval process and keep orders moving.

• Supervised accounts receivable function for as many as 75 company store locations with a 40 million dollar receivable base. • Advised store management on and monitored compliance with company policy and procedures.• Developed profitable sales and enhanced cash flow through judicious and prudent credit decisions. • Developed and presented receivables management presentations for Sales Management staff.• Initiated legal action and followed up on uncollectible accounts.• Handled customer disputes and collaborated with customers and management to resolve them.• Interacted with store management regarding troubleshooting how to handle difficult accounts while retaining customers' business.• Developed strategies to maintain the integrity of deteriorating and potentially problem accounts.

• Recruiting, training, supervising, and appraising staff. • Managing budgets.• Maintaining statistical and financial records, full P & L responsibility. • Dealing with customer queries and complaints.• Overseeing pricing and inventory control.