Tom Adams Email & Phone Number

Romford, England, United Kingdom

* Configured and managed Microsoft 365 services, including, InTune for Mobile Device Management.* Collaborated with cross-functional teams to design and deploy modern workplace solutions.* Implemented and maintained SharePoint sites and OneDrive for Business.* Stayed informed about industry trends and recommended improvements to enhance productivity.* Resolved technical issues related to the modern workplace environment.* Optimised collaboration tools such as Microsoft 365 Entra and Teams, ensuring seamless communication and collaboration.

Romford, England, United Kingdom

* Delivered IT Services onsite and remotely to schools in and out of the borough.* Commissioned and managed vanilla Windows and Curriculum-based RM CC4 Networks.* Managed LGFL support issues including school remote access.* Managed LGFL services including email and shared mailboxes and other services offered.* Supplied detailed fault diagnostics and resolutions via ITIL processes.* Carried out hardware repairs for devices and server components.* Managed Apple devices through Apple School Manager and Cisco Meraki.* Diagnosed and fixed hardware-related issues when required.* Set up and configured Google for Education in Schools.* Set up and configured Office 365 in Schools.* Set up and managed onsite and offsite backups.* Managed Antivirus for all schools and inspected/acted on any outbreaks.* Configured and managed Cisco VLAN switches and network cabling. * Packaged and deployed software across a network.* Managed school “School Protect” firewall settings on behalf of schools.* Set up and deployed printers across a network using group policy. * Managed a website through WordPress, Jotter, and DB Primary.* Used group policy to enforce changes to users and stations.* Managed day-to-day maintenance of school servers and clients.* Carried out image deployment upgrades as necessary.* Managed Wi-Fi systems and ensured guest accounts were accessible for BYOD.* Managed the rollout of SIMS via SOLUS3.* Assisted Onsite commissioning coordination.

Romford, England, United Kingdom

* Supplied hands-on support for council-owned hardware.* Supported Havering users remotely using remote access tools.* Created and updated support tickets through the Havering IT helpdesk.* Managed an in-person IT drop-off repair desk.

Information Technology

Information Technology

Education record