I believe almost all donor communications -- newsletters, appeals, thank you's, annual reports, websites -- deeply under-perform. Which is also the good news: there is immense opportunity at our fingertips. And ... we stand on the threshold of a public sector Golden Age, as more and more charities learn to deliver true joy to their donors.My services:> Help in-house staff produce quality donor newsletters (Boston Children's Hospital, Carnegie Library of Pittsburgh, Houston Grand Opera, Save the Children US, among others)> Coach charities on "best practices" in donor communications, focusing on donor-centricity (University of Chicago, Boston Animal Rescue League, Catholic Relief Services, Princeton University)> Write fundraising direct mail (Sharp HealthCare in San Diego, National Audubon Society)> Write 6-8 cases annually for capital campaigns and general operating (recent: Bow Valley College, National Breast Cancer Coalition, Memphis Child Advocacy Center)> Communications audits. ("No nonsense" doesn't come close.)> "He speaks!" Quite often. Doing 3 dozen presentations a year internationally.> Authored five books on donor communications (a 6th due out in 2017)Specialties: Donor communications: case statements, direct mail, newsletters, audits, staff and board training
Listed skills include Fundraising, Nonprofits, Philanthropy, Training, and 46 others.