▪ Providing first level of support and respond to take calls and to identify and troubleshooting user’s problems via desk-side support and through remote access.▪ Managing installation, configure and troubleshooting PC Hardware components and all Windows Operating System.▪ Configuring and troubleshoot all peripheral devices including scanners and network printers.▪ Resolving network related issues like network connections and troubleshooting basic VOIP issues etc.▪ Active Directory Administrations and Exchange User Mailbox Administrations.▪ Managing File server and NTFS permissions▪ Handled PowerShell activities for maintaining/modifying the domain accounts and exchange.▪ Experience in ServiceNow Tool for Ticket Management.▪ First level assistance for Cisco WebEx application▪ Incident Management for P1 and P2 incidents to reduce the IT downtime and average lifetime of critical incidents by coordinating among service providers.▪ Hands on experience with communicator (Skype for business and MS Teams) access and troubleshooting.• Handled escalation call (SPOC) from customers and from clients on different issues.• Managing team and responsible for project management, task delegation, and final deliverables

• Respond to take calls and to identify, evaluate & prioritize customer problems • Installing, Configuring and troubleshooting Windows Operating systems and MS Office applications.• Maintaining case tracking report• To co-ordinate & manage relationships with multiple IT support teams.