Senior System Administrator
Current
Jul 2022 - Present
Who is Tom Alex? Overview
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Tom Alex is listed as Senior System Administrator at Savista, based in Chennai, Tamil Nadu, India. AeroLeads shows a matched LinkedIn profile for Tom Alex.
Tom Alex previously worked as Associate Professional - IT Specialist at Sutherland and Technical Support Specialist at Sutherland. Tom Alex holds Bachelor Of Engineering - Be, Computer Science from Rajiv Gandhi College Of Engineering.
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Savista
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About Tom Alex
Tom Alex is a Senior System Administrator at Savista.
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Tom Alex's current company
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3 roles
Tom Alex work experience
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Associate Professional - It Specialist
▪ Providing first level of support and respond to take calls and to identify and troubleshooting user’s problems via desk-side support and through remote access.▪ Managing installation, configure and troubleshooting PC Hardware components and all Windows Operating System.▪ Configuring and troubleshoot all peripheral devices including scanners and network printers.▪ Resolving network related issues like network connections and troubleshooting basic VOIP issues etc.▪ Active Directory Administrations and Exchange User Mailbox Administrations.▪ Managing File server and NTFS permissions▪ Handled PowerShell activities for maintaining/modifying the domain accounts and exchange.▪ Experience in ServiceNow Tool for Ticket Management.▪ First level assistance for Cisco WebEx application▪ Incident Management for P1 and P2 incidents to reduce the IT downtime and average lifetime of critical incidents by coordinating among service providers.▪ Hands on experience with communicator (Skype for business and MS Teams) access and troubleshooting.• Handled escalation call (SPOC) from customers and from clients on different issues.• Managing team and responsible for project management, task delegation, and final deliverables
Jan 2017 - Aug 2022
Technical Support Specialist
• Respond to take calls and to identify, evaluate & prioritize customer problems • Installing, Configuring and troubleshooting Windows Operating systems and MS Office applications.• Maintaining case tracking report• To co-ordinate & manage relationships with multiple IT support teams.
Aug 2015 - Jan 2017
2 education records
Tom Alex education
Bachelor Of Engineering - Be, Computer Science
Rajiv Gandhi College Of Engineering
Education record
FAQ
Frequently asked questions about Tom Alex
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What company does Tom Alex work for?
Tom Alex works for Savista.
What is Tom Alex's role at Savista?
Tom Alex is listed as Senior System Administrator at Savista.
Where is Tom Alex based?
Tom Alex is based in Chennai, Tamil Nadu, India while working with Savista.
What companies has Tom Alex worked for?
Tom Alex has worked for Savista and Sutherland.
How can I contact Tom Alex?
You can use AeroLeads to view verified contact signals for Tom Alex at Savista, including work email, phone, and LinkedIn data when available.
What schools did Tom Alex attend?
Tom Alex holds Bachelor Of Engineering - Be, Computer Science from Rajiv Gandhi College Of Engineering.
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